AI-Powered Lost Item Search Now Available! Daimaru Umeda Store Introduces New "Lost Item Cloud find" Service

Daimaru Matsuzakaya Department Store Co., Ltd. (Head Office: Koto-ku, Tokyo; Representative Director and President: Koji Munemori) will introduce "Lost Item Cloud find," provided by find Inc. (Head Office: Minato-ku, Tokyo; Representative Director and CEO: Akira Takashima), at Daimaru Umeda Store. Starting April 1, 2026 (Wednesday), inquiries regarding lost items can be accepted via chat. Additionally, a business application for lost item handling staff will be introduced to improve operational efficiency and service quality.

◆Comment from Daimaru Umeda Store As a terminal-type store directly connected to JR Osaka Station, Daimaru Umeda Store handles over 1,000 lost items per month. In response to the recent increase in the number of inquiries, we have introduced "Lost Item Cloud find" with the aim of improving customer convenience and achieving faster and smoother responses. This service allows customers to easily search for and inquire about lost items from their smartphones, reducing the hassle of contacting multiple facilities individually as was previously required. Furthermore, cross-facility searches will enable quicker discovery and return of lost items. Moving forward, we will continue to aim to provide services that are easy for customers to understand and use with peace of mind.

◆Multilingual "find chat" This service supports Japanese, English, Chinese (Simplified), and Korean, making it available to both domestic and international customers. No app installation is required; after authentication via email address, chat can be started immediately in the browser. This highly convenient system can also accommodate inbound customers.

1. Service Start Date April 1, 2026 (Wednesday)

2. Operating Hours Reception Hours: 24 hours Response Hours: 9:00 AM - 10:00 PM *New inquiries received after 9:00 PM will be answered sequentially from 9:00 AM the following morning.

3. Eligible Lost Items Lost items entrusted to Daimaru Umeda Store.

4. How to Use Please check the Daimaru Umeda Store official website "Service Guide" page. URL: https://www.daimaru.co.jp/umedamise/service/gosoudan.html#anc4

◆Daimaru Umeda Store's Workflow After Implementation This will enable smart lost item handling operations. ...