Important Notice: Regarding Refunds for Paid Gems in 'Goetiax Cross'
Appirits Fun Culture Partners Co., Ltd. announced the termination of service for the game 'Goetiax Cross' on April 30, 2026, and initiated refunds for unused paid in-game currency ('Paid Gems'). The refund application period is until July 30, 2026, and contact to a dedicated support desk is required.
📋 Article Processing Timeline
- 📰 Published: April 30, 2026 at 22:00
- 🔍 Collected: April 30, 2026 at 13:31
- 🤖 AI Analyzed: April 30, 2026 at 13:46 (15 min after Collected)
Important Notice: Regarding Refunds for Paid Gems
Thank you for always using our service. This is the 'Goetiax Cross' operation team.
'Goetiax Cross' concluded its service on Thursday, April 30, 2026, at 13:00 JST.
We extend our deepest gratitude to all users who have supported us, and we sincerely apologize for this announcement.
Therefore, in accordance with Article 20, Paragraph 1 of the Payment Services Act, we will issue refunds to users who held unused paid in-game currency "Paid Gems" as of the service end date and time, April 30, 2026 (Thursday), 13:00 JST, as detailed below.
Regarding Refund Procedures
■ Name of the Issuer of Prepaid Payment Instruments for which Refunds will be Issued
Appirits Fun Culture Partners Co., Ltd.
■ Refund Application Period
Thursday, April 30, 2026, 13:00 JST 〜 Thursday, July 30, 2026, 13:00 JST
Please note that if no refund application is made within this period, you will be excluded from this refund procedure.
■ Type of Prepaid Payment Instrument Subject to Refund
Unused "Paid Gems" (Goetiax Cross) as of Thursday, April 30, 2026, 13:00 JST.
■ How to Apply for a Refund
After the service ends on April 30, 2026, by updating this application to the latest version, you will be able to check your detailed user information.
After launching the app, press the "Refund" button from "MENU" on the title screen to display your User ID, Player Name, number of unused Paid Gems, and Refund Code.
Please send the following information to goetiax-support@appirits.com:
・Email address
・User ID
・User Name
・Number of unused "Paid Gems"
・Refund Code
・Name of financial institution for transfer, branch name, account type, account number, account holder name, account holder name (KANA)
※Please note that if you uninstall this application, you will not be able to confirm the above information again.
※In the unlikely event that you have uninstalled this application, you can still proceed with the refund procedure by sending the information you have saved to goetiax-support@appirits.com.
※Please be aware that if the information is incomplete and we cannot verify your identity, the refund procedure may not be possible.
Refund Method
After confirming the content of your application, we will process the refund by transferring the amount to the bank account you provided.
※The refund target will be the amount in yen equivalent to "Paid Gems".
※The amount per "Paid Gem" will be "1 yen".
※All fees associated with the refund will be borne by our company.
■ Important Notes
・Please do not delete the app until the refund procedure is completed.
・Already purchased in-game items other than "Paid Gems" and "Free Gems" are not eligible for refunds. We appreciate your understanding.
・The refund code is a unique number exclusively for you. We cannot be held responsible for any troubles caused by unauthorized reprinting, so please handle it with utmost care.
・Refunds cannot be made to "overseas accounts" or "domestic accounts for non-residents of Japan."
・Personal information will only be used for this refund process, and after the refund, it will be handled appropriately in accordance with our privacy policy.
・Please be aware that if there are any deficiencies in the information you provide, or if we need to contact you for confirmation, we may do so from goetiax-support@appirits.com. Therefore, please allow receiving emails from [@appirits.com] if necessary due to spam filters.
【Contact Information】
goetiax-support@appirits.com
About Appirits Fun Culture Partners Co., Ltd.
The existence of "Oshi" (a favorite person or character) supports our hearts and gives us courage in our daily lives.
"Oshi-katsu" (fandom activities) has now become a culture, captivating many people.
Appirits Fun Culture Partners aims to be a partner in "oshi-katsu" that creates new forms of "time with your oshi" through digital means, enabling everyone who enjoys "oshi-katsu" to enrich their lives.
Company Profile
Company Name: Appirits Fun Culture Partners Co., Ltd.
Location: Daiwa Shibuya, 2-16-1 Shibuya, Shibuya-ku, Tokyo 150-0002
Thank you for always using our service. This is the 'Goetiax Cross' operation team.
'Goetiax Cross' concluded its service on Thursday, April 30, 2026, at 13:00 JST.
We extend our deepest gratitude to all users who have supported us, and we sincerely apologize for this announcement.
Therefore, in accordance with Article 20, Paragraph 1 of the Payment Services Act, we will issue refunds to users who held unused paid in-game currency "Paid Gems" as of the service end date and time, April 30, 2026 (Thursday), 13:00 JST, as detailed below.
Regarding Refund Procedures
■ Name of the Issuer of Prepaid Payment Instruments for which Refunds will be Issued
Appirits Fun Culture Partners Co., Ltd.
■ Refund Application Period
Thursday, April 30, 2026, 13:00 JST 〜 Thursday, July 30, 2026, 13:00 JST
Please note that if no refund application is made within this period, you will be excluded from this refund procedure.
■ Type of Prepaid Payment Instrument Subject to Refund
Unused "Paid Gems" (Goetiax Cross) as of Thursday, April 30, 2026, 13:00 JST.
■ How to Apply for a Refund
After the service ends on April 30, 2026, by updating this application to the latest version, you will be able to check your detailed user information.
After launching the app, press the "Refund" button from "MENU" on the title screen to display your User ID, Player Name, number of unused Paid Gems, and Refund Code.
Please send the following information to goetiax-support@appirits.com:
・Email address
・User ID
・User Name
・Number of unused "Paid Gems"
・Refund Code
・Name of financial institution for transfer, branch name, account type, account number, account holder name, account holder name (KANA)
※Please note that if you uninstall this application, you will not be able to confirm the above information again.
※In the unlikely event that you have uninstalled this application, you can still proceed with the refund procedure by sending the information you have saved to goetiax-support@appirits.com.
※Please be aware that if the information is incomplete and we cannot verify your identity, the refund procedure may not be possible.
Refund Method
After confirming the content of your application, we will process the refund by transferring the amount to the bank account you provided.
※The refund target will be the amount in yen equivalent to "Paid Gems".
※The amount per "Paid Gem" will be "1 yen".
※All fees associated with the refund will be borne by our company.
■ Important Notes
・Please do not delete the app until the refund procedure is completed.
・Already purchased in-game items other than "Paid Gems" and "Free Gems" are not eligible for refunds. We appreciate your understanding.
・The refund code is a unique number exclusively for you. We cannot be held responsible for any troubles caused by unauthorized reprinting, so please handle it with utmost care.
・Refunds cannot be made to "overseas accounts" or "domestic accounts for non-residents of Japan."
・Personal information will only be used for this refund process, and after the refund, it will be handled appropriately in accordance with our privacy policy.
・Please be aware that if there are any deficiencies in the information you provide, or if we need to contact you for confirmation, we may do so from goetiax-support@appirits.com. Therefore, please allow receiving emails from [@appirits.com] if necessary due to spam filters.
【Contact Information】
goetiax-support@appirits.com
About Appirits Fun Culture Partners Co., Ltd.
The existence of "Oshi" (a favorite person or character) supports our hearts and gives us courage in our daily lives.
"Oshi-katsu" (fandom activities) has now become a culture, captivating many people.
Appirits Fun Culture Partners aims to be a partner in "oshi-katsu" that creates new forms of "time with your oshi" through digital means, enabling everyone who enjoys "oshi-katsu" to enrich their lives.
Company Profile
Company Name: Appirits Fun Culture Partners Co., Ltd.
Location: Daiwa Shibuya, 2-16-1 Shibuya, Shibuya-ku, Tokyo 150-0002