Aurora AI Call Launches SMS and Slack Notification Features for Seamless Business Integration

Media4u Co., Ltd. (Minato-ku, Tokyo; President and CEO: Toru Iwadate, hereinafter "Media4u"), a wholly owned subsidiary of Fabrica Holdings Co., Ltd., has announced the addition of new 'SMS Notification' and 'Slack Notification' features to its voice AI agent, 'Aurora AI Call'. These features automatically transcribe call content into text and share it with designated team members via SMS or the business chat platform Slack. With this update, team members are no longer required to log into a management dashboard on a PC to check call records. Whether off-site or on the move, users can now instantly access customer call details directly on their smartphones, significantly improving operational efficiency and response speed. Background of the Update: Preventing Information Overload and Eliminating Response Delays Previously, users had to either log into a dedicated management interface or rely on email notifications to review call content. However, in typical business environments flooded with daily emails, important alerts often got buried among other messages. Additionally, employees working remotely or traveling frequently faced delays in accessing PCs, leading to slower customer responses. To prevent such 'confirmation delays' and missed business opportunities, and to ensure smooth, prompt customer service, Media4u has integrated Aurora AI Call with SMS and Slack—two of the most accessible and real-time communication tools used in daily operations. Key Update Features: Enhanced Convenience and Speed ■ No PC Required! Push Notifications Delivered Directly After the AI completes a customer interaction, a notification is instantly sent to the designated recipient's smartphone (via SMS) or Slack channel. There is no longer any need to manually boot up a PC and search through logs in the management interface. ■ Automatic Sharing of 'Call Summary' and 'Recording Data' Each notification includes a high-precision AI-generated summary of the call, allowing recipients to grasp the purpose at a glance. The actual audio recording is also attached, enabling one-tap playback for verifying subtle customer nuances. This allows field staff and remote workers to quickly and accurately understand the situation and take immediate follow-up actions. Sample Notification Message (Illustrative) Real-World Use Cases: Where These Features Shine The new notification capabilities allow Aurora AI Call to deliver maximum value in various business scenarios where access to a PC is limited, as well as in improving internal team coordination. ■ Case 1: Field Staff Who Are Often Away from Their Desks Before: Staff engaged in customer service or on-site work could not answer calls and had to wait until returning to the office to check call logs on a PC, often resulting in delayed callbacks and lost customers to competitors. After: During breaks between customer interactions or tasks, staff can instantly view text summaries of requests—such as property viewing appointments or vehicle inspection estimates—via SMS on their smartphones. This enables immediate follow-up from the field, reducing missed opportunities and directly increasing booking conversion rates. ■ Case 2: Flexible Routing of Notifications Based on Roles (Office vs. Field Staff) Before: All incoming call details were centralized in shared emails, business chats, or the management dashboard. Back-office staff (e.g., general affairs) had to manually review each message and forward urgent items to field sales representatives, creating administrative overhead and response delays. After: General inquiries for departments like general affairs can be routed to internal email or Slack, while urgent messages from key clients can be sent directly via SMS to the mobile phones of field sales staff. This automated routing optimizes communication based on team roles and workflows, eliminating manual coordination and dramatically streamlining organizational efficiency. Future Outlook Media4u will continue to go beyond simple 'efficiency and automation' tools. By focusing on real-world challenges and needs observed at customer sites, the company aims to develop products that deliver fundamental problem-solving value. Through proactive use of AI technology, Media4u will continue to provide practical solutions that simultaneously enhance 'operational efficiency' and 'customer experience (CX)' at a high level. Future updates will include an 'AI-powered prompt auto-generation feature' for first-time AI agent users, as well as customizable call content extraction functions. With increased customization to fit individual company workflows, Aurora AI Call will become even more practical and powerful—stay tuned for what’s next. About Aurora AI Call Aurora AI Call is a cloud-based service that uses AI agents to automate inbound and outbound calls, multilingual support, and more. Operating 24/7 without fatigue, the AI handles tasks ranging from appointment booking and customer inquiries (inbound) to proactive outreach to potential leads (outbound). Beyond addressing labor shortages, it also helps revive dormant customers and create new sales opportunities. If you’ve ever wondered, 'Could our phone operations be handled by AI?'—we invite you to visit our service website. Service URL: https://aurora-x.jp/aurora-aicall/ About Aurora SMS Aurora SMS is a corporate SMS delivery service offering high deliverability and reliability through direct connections with Japan’s four major carriers. Supporting bulk messaging via dashboard and API integration, it is widely used for purposes ranging from identity verification to critical business notifications. Service URL: https://aurora-x.jp/aurora-sms/ Company Overview [Fabrica Holdings Co., Ltd.] Representative: President and CEO Masato Taniguchi Head Office: Akasaka 1-chome Center Building 9F, 1-11-30 Akasaka, Minato-ku, Tokyo Founded: November 1994 Stock Listing: Tokyo Stock Exchange Standard Market (Code: 4193) Corporate Website: https://www.fabrica-hd.co.jp/ [Media4u Co., Ltd.] Representative: President and CEO Toru Iwadate Head Office: Akasaka 1-chome Center Building 9F, 1-11-30 Akasaka, Minato-ku, Tokyo Founded: November 2005 Ownership: 100% owned by Fabrica Holdings Co., Ltd. Business: Operation and sales of corporate communication services under the 'Aurora X' brand Corporate Website: https://www.media4u.co.jp/ Business Strategy Group, Media4u Co., Ltd. TEL: 03-5544-9963 E-Mail: businessstrategy@media4u.co.jp