CoCoRo | Survey on Digital Tipping Reality in Accommodations: Average 3,242 Yen, Tips Concentrated Around Checkout, 21% of Users are Japanese Despite Inbound Focus
faag Inc. released a report analyzing data from its accommodation-specialized digital tipping service 'CoCoRo'. The average tip is 3,242 yen, with traditional ryokans showing a higher average and incidence rate than standard hotels. Although predominantly used by inbound tourists, Japanese guests also account for 21% of the usage.
📋 Article Processing Timeline
- 📰 Published: April 7, 2026 at 19:02
- 🔍 Collected: April 7, 2026 at 10:30
- 🤖 AI Analyzed: April 21, 2026 at 00:08 (325h 37m after Collected)
faag Inc. (Headquarters: Isumi City, Chiba Prefecture; Representative Director: Yoji Murata) conducted an analysis on the reality of tipping in accommodation facilities, based on data accumulated in its hotel and ryokan-specialized digital tipping service 'CoCoRo'. In this release, trends such as electronic tipping price ranges, timing of occurrence, targets, and message contents have been compiled into a report.
■ Survey Summary
- The average unit price of a tip is 3,242 yen. While the 1 yen to 2,999 yen range accounts for the majority at 61.8%, high-value tips of 10,000 yen or more were also confirmed at 12.3%.
- A significant difference exists between facility types: ryokans average 4,094 yen with a 69.3% occurrence rate, while hotels average 1,617 yen with a 30.7% rate.
- Tipping occurs predominantly around checkout time (7:00 AM to 10:00 AM), concentrating 72.4% of all tips.
- The target of the tip tends to be for the entire facility, with 'entire accommodation facility' being the most common at 71.6%, followed by department/team names at 17.2%, and individual names at 11.2%.
- Messages are primarily from inbound tourists, with 75.8% in English and 21.0% in Japanese.
■ Survey Overview
- Conducting Body: faag Inc.
- Methodology: Analysis of accumulated data from the management screen of the company's service 'CoCoRo'
- Target: 251 tipping data records (As of March 2026)
- Survey Items: Tip amount, timing of sending, target, message content, emotion icons, etc.
- Survey Results: https://cocoro.faag.co.jp/lp/202604-cocoro-survey/
■ Survey Results Details: Average Tip Unit Price and Tip Price Ranges
The average tip unit price is 3,242 yen.
While the 1 yen to 2,999 yen range accounts for the majority at 61.8%, a certain number of high-value tips of 5,000 yen or more and 10,000 yen or more were also confirmed. (Figure 1)
■ Regarding Average Tip Unit Price and Occurrence Rate by Facility Type
The average tip unit price and occurrence rate for hotel types and ryokan types showed that ryokan types surpassed hotel types in both metrics, with an average tip unit price of 4,094 yen (69.3%). (Figure 2)
■ Survey Summary
- The average unit price of a tip is 3,242 yen. While the 1 yen to 2,999 yen range accounts for the majority at 61.8%, high-value tips of 10,000 yen or more were also confirmed at 12.3%.
- A significant difference exists between facility types: ryokans average 4,094 yen with a 69.3% occurrence rate, while hotels average 1,617 yen with a 30.7% rate.
- Tipping occurs predominantly around checkout time (7:00 AM to 10:00 AM), concentrating 72.4% of all tips.
- The target of the tip tends to be for the entire facility, with 'entire accommodation facility' being the most common at 71.6%, followed by department/team names at 17.2%, and individual names at 11.2%.
- Messages are primarily from inbound tourists, with 75.8% in English and 21.0% in Japanese.
■ Survey Overview
- Conducting Body: faag Inc.
- Methodology: Analysis of accumulated data from the management screen of the company's service 'CoCoRo'
- Target: 251 tipping data records (As of March 2026)
- Survey Items: Tip amount, timing of sending, target, message content, emotion icons, etc.
- Survey Results: https://cocoro.faag.co.jp/lp/202604-cocoro-survey/
■ Survey Results Details: Average Tip Unit Price and Tip Price Ranges
The average tip unit price is 3,242 yen.
While the 1 yen to 2,999 yen range accounts for the majority at 61.8%, a certain number of high-value tips of 5,000 yen or more and 10,000 yen or more were also confirmed. (Figure 1)
■ Regarding Average Tip Unit Price and Occurrence Rate by Facility Type
The average tip unit price and occurrence rate for hotel types and ryokan types showed that ryokan types surpassed hotel types in both metrics, with an average tip unit price of 4,094 yen (69.3%). (Figure 2)