First Innovation Develops "Lumina Shop," a Dedicated AI Agent OS for Digitalizing Store and Facility Knowledge

Lumina Shop

First Innovation Inc. (Headquarters: 52F, DEUX TOURS EAST Tower, 3-13-1 Harumi, Chuo-ku, Tokyo; President and CEO: Yuji Kinone; hereinafter First Innovation), an IT company based in Chuo-ku, Tokyo, announced the development of "Lumina Shop," an AI agent OS that digitalizes store information, menus, service details, websites, social media, reviews, and promotional information held by stores, facilities, and service locations.

Lumina Shop is a service that generates dedicated AI agents optimized for the specific industry and operational objectives of various stores and facilities, such as restaurants, beauty salons, accommodations, tourist facilities, retail stores, schools, and local businesses, based on their information.

The generated dedicated AI agents can be utilized in various aspects of daily store operations and information dissemination, including store diagnostics, creation of social media posts, development of campaign ideas, creation of menu descriptions, creation of store introduction texts, generation of inquiry response texts, drafting replies to reviews, organizing promotional plans, proposing sales improvement measures, and designing repeat customer promotion strategies.

Through the operation of its proprietary AI agent OS "Lumina," First Innovation has supported the creation of over 300 AI agents for companies, organizations, and various projects.

Building on the knowledge gained from these operations, the newly developed Lumina Shop is deployed as a store-specialized AI agent to address challenges faced by stores and facilities, such as customer acquisition, sales improvement, customer service, review management, repeat business promotion, and information organization.

The utilization of AI is increasingly important not only for improving operational efficiency but also as a mechanism to continuously leverage the unique appeal, dedication, service quality, product/service information, and local characteristics possessed by stores and facilities.

However, the front lines of store operations involve diverse tasks such as daily customer service, procurement, reservation management, staff management, social media operations, review handling, campaign planning, menu updates, and local information dissemination.

Within limited personnel, organizing a store's appeal accurately and disseminating it continuously entails a significant burden.

Lumina Shop addresses these challenges by organizing a store's or facility's information assets into a usable format as AI agents, supporting continuous efforts in customer acquisition, sales improvement, customer service, sales promotion, and repeat business promotion.

Generate Dedicated AI Agents Tailored to Store and Facility Challenges

Lumina Shop can generate dedicated AI agents that support customer acquisition, sales improvement, customer service, review management, and repeat business promotion, depending on the store's or facility's industry, challenges, and operational objectives.

Based on store information, menus, service details, websites, social media, reviews, market area, target audience, and promotional status, it designs practical AI agents tailored to each store or facility.

For example, the following AI agents can be created:

Store Diagnostic AI Agent

The Store Diagnostic AI Agent is an AI agent that organizes the causes of declining sales and areas for improvement based on input store information.

It organizes the store's strengths and weaknesses, market area, target audience, competitors, product/service mix, customer acquisition status, and dissemination status to break down sales challenges.

After determining the priority for improvement, it proposes immediate actions and future improvement points.

For example, it can perform the following tasks: Create store diagnostic reports, Organize causes of declining sales, Visualize store strengths and weaknesses, Analyze market area, target audience, and competitors, Extract sales improvement points, Create priority improvement rankings, Generate a list of actions for the current month, Propose immediately actionable improvement measures.

It supports store owners and managers in objectively understanding their current situation and organizing what to do next.

Store Diagnostic AI Agent

Customer Acquisition Enhancement AI Agent

Customer Acquisition Enhancement AI Agent

The Customer Acquisition Enhancement AI Agent is an AI agent that designs customer acquisition strategies to increase new visits and inquiries.

It organizes customer acquisition funnels necessary for stores and facilities, such as Google Maps, MEO, Instagram, X, TikTok, Facebook, SEO, advertising, flyers, posters, and local campaigns, and translates them into actionable measures.

Based on the store's industry, local characteristics, target audience, seasonality, and existing dissemination status, it proposes content and promotional measures that are likely to reach new customers.

For example, it can perform the following tasks: Create social media post drafts, Draft posts for Instagram, X, TikTok, and Facebook, Create a Google Maps/MEO improvement checklist, Draft SEO articles, Create ad copy, Develop local campaign ideas, Draft flyer and poster copy, Propose improvements to customer visit funnels, Organize approaches for different local target audiences.

It supports the creation of customer acquisition funnels that continuously disseminate the store's appeal and reach new customers.

Sales Maximization AI Agent

The Sales Maximization AI Agent is an AI agent that supports increasing average check value, purchase rate, and order rate to maximize sales from visiting customers.

It organizes menu composition, product assortment, pricing strategies, set sales, upselling, POP displays, in-store signage, customer service scripts, customer flow, layout, and promotion of high-profit items, and proposes improvements leading to increased sales.

It supports the creation of practical measures tailored to the characteristics of each industry, such as restaurants, beauty salons, accommodations, retail stores, and tourist facilities.

For example, it can perform the following tasks: Create measures to increase average check value, Propose improvements to menu and product composition, Suggest revisions to pricing strategies, Propose set sales and upsells, Draft copy for in-store POPs, Provide examples of customer service scripts, Suggest improvements to in-store customer flow and layout, Create proposals for promoting high-profit items, Draft copy to increase order and purchase rates.

It supports the creation of measures that make it easier to convey the appeal of the store and its products to existing customers, leading to increased sales.

Sales Maximization AI Agent

Repeat Customer and Review Enhancement AI Agent

Repeat Customer and Review Enhancement AI Agent

The Repeat Customer and Review Enhancement AI Agent is an AI agent that supports measures to encourage repeat visits from customers and increase reviews and referrals.

It supports building ongoing relationships based on LINE Official Accounts, repeat visit coupons, membership programs, stamp cards, Google review responses, requests for reviews, fan engagement initiatives, and birthday/anniversary campaigns.

It can create polite and natural communication texts tailored to the store's customer service policy and brand image, making it useful for building a loyal customer base and improving review ratings.

For example, it can perform the following tasks: Draft Google review responses, Create text for review requests, Develop repeat visit campaign ideas, Draft LINE Official Account messages, Propose membership programs and stamp card initiatives, Create strategies for fostering regular customers, Develop referral campaign ideas, Design birthday and anniversary campaign proposals, Organize customer segmentation approaches, Draft sincere responses to negative reviews.

It supports operations that deepen relationships with customers who have visited once, leading to customer loyalty, increased reviews, and promotion of repeat visits.

AI Support for Store Operations: "Thinking, Creating, Disseminating, Improving"

Lumina Shop supports the daily information organization, dissemination, sales promotion, customer service, and improvement activities of stores and facilities through dedicated AI agents.

For example, it can be used for the following tasks:

Creating store diagnostic reports, Drafting social media posts, Developing Google Maps/MEO improvement proposals, Creating menu introduction texts, Generating campaign ideas, Drafting ad copy, Writing copy for in-store POPs, Providing customer service script examples, Drafting review responses, Creating LINE messages, Developing repeat visit strategies, Organizing local promotional plans, Consolidating sales improvement measures, Drafting internal staff communication.

This makes it easier for store owners and managers to continuously implement measures that lead to customer acquisition, sales improvement, enhanced customer service quality, strengthened reviews, and repeat business promotion, while organizing their store's appeal and challenges.

Digitalizing Store Information Assets and Supporting Customer Acquisition, Sales Improvement, Customer Service, and Sales Promotion Holistically

Lumina Shop is designed not for general AI utilization, but tailored to the information structure and dissemination objectives of specific on-site environments like stores and facilities.

The generated dedicated AI agents can create social media posts, draft content for accompanying images, develop campaign ideas, write menu descriptions, craft store introduction texts, generate review responses, create inquiry response texts, draft promotional POP copy, write flyer copy, compose event announcements, create internal staff communication, and organize store information.

This service can be introduced starting from \50,000 (excluding tax) per AI.

For customers already subscribed to Lumina, updates and additional implementation consultations will be provided sequentially after confirming their implementation status and usage.

Aiming for an AI Utilization Environment That Continuously Communicates Store Appeal

Stores and facilities accumulate a wealth of information assets beyond products and services, including customer service, ambiance, local characteristics, staff dedication, relationships with regular customers, and daily efforts.

However, continuously organizing and clearly disseminating this appeal can be a significant burden for the on-site staff.

Lumina Shop organizes the information and knowledge held by stores and facilities into a usable format as AI agents, supporting daily operations and dissemination.

Through Lumina Shop, First Innovation aims to create an environment where the appeal of stores and facilities can reach more people.

By organizing the appeal of locally rooted stores, tourist facilities, and service locations into an easily usable format, we aim to contribute to the revitalization of local economies and the sustainable growth of store operations.

Implementation Consultation Available

First Innovation accepts consultations from stores, facilities, service providers, and local businesses considering the implementation of Lumina Shop.

After confirming the intended use, industry, store information, current dissemination status, and operational structure, we will provide a free assessment of AI agent generation feasibility and guidance.

Moving forward, based on the knowledge gained from Lumina's operation, we will continue to expand features in response to user needs and support AI utilization in the store and facility domain.

Service Page

https://www.f-innovations.co.jp/service/lumina/

*The URL will be updated after the dedicated Lumina Shop page is released.

Company Overview

First Innovation Inc.

Headquarters Location: 52F, DEUX TOURS EAST Tower, 3-13-1 Harumi, Chuo-ku, Tokyo

Aichi Branch: STATION Ai, 1-2-32 Tsurumai, Showa-ku, Nagoya, Aichi

Representative: Yuji Kinone

Business Activities: Creative Business, Promotion Business, Marketing Business, Consulting Business, Solutions Business, etc.

Official Website: https://www.f-innovations.co.jp/