Eye Universe Reveals the Power of AI That Frees Hairdressers from 100 Monthly Consultations

Over 100 hair consultation requests arrive monthly from across the country. One stylist was handling these daily—Hairdressers are burdened with an enormous amount of work, not only performing treatments but also handling pre-visit consultations, SNS outreach, staff training, and customer follow-ups. The sentiment, "I want to spend time for my customers, but I'm overwhelmed by other tasks," is a common challenge throughout the beauty industry.

Eye Universe Inc. (Location: Minato-ku, Tokyo; Representative Director: Michihiro Morikoshi; hereinafter referred to as "the Company") conducted interviews with salons that have adopted iProducer Studio to solve this problem. We deliver the real voices of on-site staff.

■ 6 Ways to Utilize Customer Service AI

1. Handling Consultations from Potential Customers Nationwide

   Deep consultation requests, which previously exceeded 100 per month, are now handled by AI trained with the stylist's own knowledge. The burden of daily response, which consumed a lot of time, has been significantly reduced.

2. Personalized Proposals through E-commerce Integration

   AI, trained with hair care information, proposes items tailored to hair condition and concerns on e-commerce sites. This enables personalized support for users nationwide who have never visited the salon, leading to an overall improvement in hair quality.

3. 24-Hour Integration with LINE Official Accounts

   AI, trained with information from all stores, is linked to each store's LINE Official Account, enabling 24-hour customer communication that was previously handled manually. This has improved the speed for both customers and staff.

4. Instant Answers to Internal Regulations and Policies

   By installing AI trained with internal regulations and treatment information, staff can resolve questions with AI before contacting their superiors, speeding up information verification.

5. Utilization for Counseling Training

   AI, trained with scoring criteria and various customer profiles, creates an environment where staff can easily practice counseling and receive feedback. This contributes to improving the customer service quality of all staff.

6. Pre-Booking Consultation via Website

   AI linked to the website addresses the concerns of potential customers considering booking. This continuously creates touchpoints that lead to salon visits 24 hours a day.

■ Real Voices from Staff

✅ "Previously, I was handling over 100 consultation requests monthly from across the country by myself, and I spent a lot of time every day with people who had concerns. By thoroughly training the AI with my knowledge and entrusting it with the responses, my burden has significantly decreased, and I can now concentrate on other tasks." 　 ― SENJYU Stylist

✅ "Customers who visit our e-commerce site consult with AI trained in hair care information and purchase items that suit them. I feel that I am contributing to the improvement of hair quality for people nationwide whom I have never directly served." 　 ― SENJYU Stylist

■ Three Effects Proven by Implementation

■ Future Outlook

In this interview, salons that have adopted the system provided on-site requests such as "matching simulator," "creation of skeletal and hair diagnosis reports," "automatic generation of treatment charts and hair care memos," "reminder notifications through chart linkage," and "seamless integration with booking tools."

The Company's policy is to prioritize these user voices in development and sequentially add highly requested features. We will continue to work on creating an environment where each hairdresser can reduce their burden and focus more on their customers.

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🔗 Open Studio here: https://dashboard.i-producer.jp/lp

🔗 App Store: https://apps.apple.com/jp/app/i-producer/id6738260542

🔗 Company Website: https://eye-universe.co.jp/