exaBase Roleplay Surpasses 50,000 Users
ExaWizards' AI role-playing service, 'exaBase Roleplay,' reached over 50,000 users as of the end of May 2026. Adoption by major enterprises, particularly in the financial sector, is driving this growth, with plans for integration with sales-support AI services.
📋 Article Processing Timeline
- 📰 Published: June 4, 2026 at 17:30
- 🔍 Collected: June 4, 2026 at 08:50
- 🤖 AI Analyzed: June 4, 2026 at 08:52 (2 min after Collected)
ExaWizards Inc. (Minato-ku, Tokyo; President and CEO: Makoto Haruta) announced that the number of users of its AI role-playing service, 'exaBase Roleplay,' exceeded 50,000 as of the end of May 2026. The expansion is largely attributed to adoption by major enterprises, especially financial institutions, strengthening its position as a pioneer in the AI role-playing market. Amidst labor shortages and the digitization of training, the service is expected to expand its usage further through collaboration with the sales-support AI service, 'exaBase Sales Agent.'
## Why 'exaBase Roleplay' is Chosen
Major companies, particularly financial institutions, select 'exaBase Roleplay' due to its technical prowess and specific strengths that address financial industry needs:
- High Security and Information Management: Complies with the stringent information management standards required by financial institutions.
- Custom Scenario/Avatar Personalization: Enables recreation of actual work environments, such as foreign exchange operations and contact center interactions.
- High-Precision Feedback via Patented AI Technology: Utilizes patented technology to support skill retention through realistic dialogues.
## Use Cases and Results
'exaBase Roleplay' is utilized in a wide range of scenarios, from sales skill development to human resource training and customer service:
- Sales Skill Development (Specialized Domains): Approximately 85% of users applied what they learned in actual proposals within two months, and over 86% of those led to new deals or pipeline development.
- Sales Skill Development (Core Products): The use of role-play led to a roughly 12% improvement in the order acceptance rate for core products.
- New Employee Training: Smartphone-accessible training environments have enabled rapid assimilation into the workforce after deployment.
- Contact Centers & Customer Service: Used for trainee onboarding, effectively reducing the guidance burden on mid-level operators.
*Performance metrics are excerpted from internal case study interviews and customer interviews (company research).
## Why 'exaBase Roleplay' is Chosen
Major companies, particularly financial institutions, select 'exaBase Roleplay' due to its technical prowess and specific strengths that address financial industry needs:
- High Security and Information Management: Complies with the stringent information management standards required by financial institutions.
- Custom Scenario/Avatar Personalization: Enables recreation of actual work environments, such as foreign exchange operations and contact center interactions.
- High-Precision Feedback via Patented AI Technology: Utilizes patented technology to support skill retention through realistic dialogues.
## Use Cases and Results
'exaBase Roleplay' is utilized in a wide range of scenarios, from sales skill development to human resource training and customer service:
- Sales Skill Development (Specialized Domains): Approximately 85% of users applied what they learned in actual proposals within two months, and over 86% of those led to new deals or pipeline development.
- Sales Skill Development (Core Products): The use of role-play led to a roughly 12% improvement in the order acceptance rate for core products.
- New Employee Training: Smartphone-accessible training environments have enabled rapid assimilation into the workforce after deployment.
- Contact Centers & Customer Service: Used for trainee onboarding, effectively reducing the guidance burden on mid-level operators.
*Performance metrics are excerpted from internal case study interviews and customer interviews (company research).
FAQ
exaBase ロープレとはどのようなサービスですか？
AIを相手に営業や接客の練習を行うことができる研修手法です。
exaBase ロープレの主な利用企業は？
主に金融機関を中心とした大手企業で導入されています。
なぜ金融機関に選ばれているのですか？
高いセキュリティ・情報管理体制と、個社ごとの業務や商慣習に即したシナリオ・アバターカスタマイズが可能な点が評価されています。
導入による成果にはどのようなものがありますか？
主力商材の受注率が約12％向上したほか、受講者の約85％が2ヶ月以内に習得内容を実務に活用するなど、早期戦力化や効率化に寄与しています。
今後の展開は？
営業支援AIサービス「exaBase セールスエージェント」との連携により、活用範囲のさらなる拡大が期待されています。