Case Study: New Graduate Turnover Rate Improved from 50% to 10% through Manager-Subordinate Relationship Enhancement Approach

Ending Career Co., Ltd. (Headquarters: Shibuya-ku, Tokyo; Representative Director: Daisuke Sato) announced a case study where the new graduate turnover rate improved from 50% to 10% by strengthening manager-subordinate relationships. The client, an information and communication services company identified as Company T, annually hired around 10 new graduates, with approximately half leaving within one year, a trend that persisted for three years. Company T's HR manager, S, identified the primary cause of turnover as 'manager-subordinate relationships.' Initial solutions, including 'proactivity development training' for new employees and 'coaching training' for managers, did not prevent turnover. Ending Career's approach involved: 1. Organizational climate diagnosis to visualize relationships and identify turnover factors. 2. Targeted interviews with specific individuals to understand the situation. 3. In-depth analysis of turnover factors and proposal of countermeasures. 4. Joint training for managers and subordinates to deepen mutual understanding. 5. Continuous 1-on-1 meetings over several months to embed the training's insights. Ending Career Co., Ltd. is an organizational development consulting firm.