AI Summarizes Online Medication Guidance and Sends it to Patients via LINE
EM Systems Corporation and its group companies have launched a new feature for their "Followcare Videocall" tool, enabling AI to summarize online medication guidance sessions and send them to patients via LINE. This initiative aims to address patient anxieties about recalling instructions by providing clear, concise summaries accessible through the familiar LINE app. The service includes patient consent features and allows pharmacists to review and edit AI-generated transcriptions and summaries to ensure accuracy.
📋 Article Processing Timeline
- 📰 Published: March 31, 2026 at 01:00
- 🔍 Collected: March 30, 2026 at 22:56
- 🤖 AI Analyzed: April 15, 2026 at 22:15 (383h 19m after Collected)
EM Systems Corporation (Headquarters: Yodogawa-ku, Osaka, President and CEO: Hiromasa Kunimitsu, hereinafter: EM Systems), its subsidiaries UniCare Software Research Co., Ltd. (Headquarters: Minato-ku, Tokyo, President: Kenji Oishi, hereinafter: UniCare Software Research) and Good Cycle System Co., Ltd. (Headquarters: Minato-ku, Tokyo, President: Maki Nishimura, hereinafter: Good Cycle System) (hereinafter, the three companies EM Systems, UniCare Software Research, and Good Cycle System are collectively referred to as EM Group), have released a new feature on February 24, 2026, for "Followcare Videocall," an online medication guidance and follow-up support tool during the medication period developed by Good Cycle System and provided by EM Group. This new feature allows AI to summarize the content of online medication guidance and send it to patients' LINE accounts.
■ Background of the Service
In medication guidance, patients often have anxieties such as "I can't recall the explanation later" or "I didn't have time to take notes." This anxiety can be further heightened in online medication guidance due to communication environment issues or unfamiliarity with operations.
EM Group believes that it is important to "leave the content of medication guidance in a form that can be reviewed," and has focused on the "visualization" of conversations. By summarizing the key points and delivering them to LINE, which everyone is familiar with, they aim to support the creation of an environment where patients can face their treatment with peace of mind.
■ Overview of "AI Summary of Online Medication Guidance and LINE Transmission"
① Patient Consent Feature (Consideration for Privacy)
・A consent screen will be displayed, clearly stating the purpose of using the recorded content.
・The recording function cannot be used without patient consent.
② Recording of Online Medication Guidance Content
・Pharmacists can smoothly start recording by clicking the "Start Recording" button implemented on the video call screen.
・Notifications will be displayed to both the pharmacist and the patient when recording starts/stops.
・Recording is possible for up to 15 minutes.
③ AI Transcription/Summarization and Pharmacist Confirmation
・After the call ends, the AI will automatically transcribe the conversation and summarize the content of the medication guidance.
・The generated text can be reviewed and edited by the pharmacist before sending, ensuring the accuracy of medical information.
④ LINE Transmission Function
・After the pharmacist's final confirmation, pressing the "Send" button will deliver the medication guidance content (summary) to the patient's LINE.
・Patients can review the content of their medication guidance at any time via their familiar LINE app.
※ Recorded audio data and summarized text data will not be collected or used as training data for AI models.
※ LINE is a registered trademark or trademark of LINE Yahoo Corporation.
■ Pricing Structure
This feature requires contracts for both "Followcare LINE Integration" and "Followcare Videocall" tools, and can be used within the service fees.