ElevenLabs and Boston Consulting Group (BCG) Form Strategic Partnership

ElevenLabs (Headquarters: New York, USA; CEO: Mati Staniszewski), a global leader in AI voice research and innovative technology, and Boston Consulting Group (BCG), a global leader in strategic consulting, are pleased to announce the formation of a strategic partnership centered on the introduction of conversational agents for enterprises.

This collaboration will integrate ElevenLabs' advanced voice AI technology with the strategic and technical expertise of BCG and its tech division, BCG X. Going beyond traditional chatbots, it will enable the large-scale deployment of next-generation 'voice AI agents' that can think and act autonomously, dramatically evolving and accelerating corporate customer touchpoints.

Background: From Simple Chatbots to 'Autonomous Agents'

Currently, many companies are automating customer support, but most are limited to 'chatbots' that can only answer within predefined scopes.

However, what is now required goes beyond that. There is a rapid shift towards 'agent-based workflows' that understand complex situations, think independently, and fully resolve issues through natural dialogue.

'From mere responses to 'resolutions'' - customer support is now at a major turning point in its evolution.

At this juncture, ElevenLabs and BCG will provide enterprise-grade reliable and multilingual voice interfaces to clients worldwide.

Key Initiatives of This Partnership

Technical Integration into BCG X Solutions

ElevenLabs' voice AI technology will be integrated into BCG X's 'Deep Customer Engagement AI,' which supports customer engagement optimization. This will enable highly personalized AI-driven customer interactions, fundamentally transforming customer relationship management (CRM).

Development and Implementation of Enterprise Voice Agents

Multilingual and multichannel voice agents will be realized, solving complex customer issues, reducing wait times, and improving satisfaction. This includes not only voice synthesis but also transcription, voice cloning, and agent creation tools.

End-to-End Support from PoC to Large-Scale Implementation

Responsible AI implementation will be promoted based on rigorous testing, monitoring, and governance frameworks. Support will extend beyond mere proof-of-concept (PoC) to full-scale deployment into core enterprise operations.

Roles of Both Companies

1. Role of BCG / BCG X (Strategy, Implementation, and Support)

BCG will primarily be responsible for the 'strategy' and 'practical implementation' of integrating AI into core enterprise operations.

・ Driving Large-Scale Implementation: Leveraging BCG X's technological capabilities, it will provide the ability to build and deploy AI solutions at an enterprise scale.

・ Ensuring Governance and Reliability: It will establish rigorous testing, monitoring, and governance frameworks to create an environment where companies can confidently adopt 'responsible AI.'

・ Integration into Existing Solutions: It will integrate technology into BCG X's customer engagement support tool, 'Deep Customer Engagement AI,' to support CRM transformation.

2. Role of ElevenLabs (Technology Foundation and Tool Provision)

ElevenLabs will provide the 'advanced AI technology' that forms the core of the implementation.

・ Provision of Voice AI Technology: It will provide foundational technologies such as overwhelmingly natural voice synthesis, transcription, and voice cloning.

・ Agent Creation Platform: It will provide a suite of tools (Agents Platform) that enable companies to quickly build, test, and monitor reliable voice agents, lowering development hurdles.

Comments from Representatives of Both Companies

Comment from Sylvain Duranton, Global Leader, BCG X:

"Customer experience (CX) is one of the most powerful areas to prove the value of agentic AI. Through our partnership with ElevenLabs, we will help clients design natural, human-centric agent experiences and create new value. At the same time, we will expand BCG X's capabilities needed to build these solutions at an enterprise scale."

Comment from Mati Staniszewski, Co-founder and CEO, ElevenLabs:

"Voice agents are becoming the new interface for enterprise customer experience. By combining BCG's deep industry knowledge and end-to-end technology and transformation capabilities with ElevenLabs' advanced foundational models, we can deploy reliable voice agents at scale. This partnership is a significant step towards enabling more companies to achieve natural dialogue between people and technology."

About ElevenLabs

Founded in 2022, ElevenLabs is a global leader in AI voice research and technology. It is used by over 75% of Fortune 500 companies and offers a voice generation platform supporting over 70 languages. In April 2025, ElevenLabs Japan LLC was established to promote the adoption of voice AI in the Japanese market.

ElevenLabs Japan website: https://elevenlabs.io/ja

LinkedIn: https://www.linkedin.com/company/elevenlabs-japan/

About Boston Consulting Group (BCG)

BCG is a global strategic consulting firm that works with business and societal leaders to solve strategic challenges and seize opportunities. Since its founding in 1963, as a pioneer in strategy formulation, it has supported organizations in achieving growth, building sustainable competitive advantage, and creating positive social impact. URL: https://www.bcg.com/ja-jp/

BCG X is BCG's tech implementation and design division. With over 3,000 engineers, data scientists, and designers, it combines BCG's industry expertise with cutting-edge technology to enable large-scale innovation for organizations.