Edge Works Announces Full Session Lineup for 'CC AI BENCHMARK 2026', an AI Selection Conference for Contact Centers on July 15-16

## CC AI BENCHMARK 2026

Edge Works Inc. (Headquarters: Saitama Prefecture; Representative Director: Takashi Chiba), a provider of AI utilization support for contact centers and sales/marketing support for AI/SaaS companies, has announced the full lineup of speakers and sessions for the online conference 'CC AI BENCHMARK 2026', to be held on July 15 and 16, 2026.

## Background of the Event

The phase of debating whether to adopt AI in contact centers has already passed. We have entered the stage of specifically deciding 'which AI to choose for which business process.'

However, making the final decision to select a single company from among numerous solutions is by no means simple. Because it is not something that can be easily changed once decided, the responsibility is extremely heavy.

Currently, many contact center professionals are likely facing this exact choice. Recently, while speaking with individuals from several contact centers, we strongly realized the difficulty of this 'decision-making' process. This is the reason we decided to host this event.

Many companies have likely secured budgets for full-scale AI implementation in fiscal year 2026. Now is truly the 'decision-making' phase. We promise that this event will be two days of valuable encounters and lead to better decision-making for contact center professionals.

## Target Audience

- Managers and center directors of contact center departments
- Heads of CS/CX departments
- Heads of DX promotion and information system departments
- Heads of corporate planning and business planning
- Individuals involved in decision-making for AI implementation

## Three Key Features of the Event

### 1. Industry's First Live Broadcast in a 'Realistic Sales Session' Format
Instead of a highly scripted seminar format, the event will live stream real-world mock business negotiations. The organizers will ask unscripted questions and delve deeply into topics, naturally revealing not only the strengths of each company's product but also their problem-solving capabilities and the competence of their representatives. *According to company research (as of June 8, 2026).

### 2. Free 'Exclusive Benchmark Report' by Experts
After the conference, all registered attendees will receive a complimentary proprietary report summarizing the organizers' impressions and key comparison points of each company. This provides added value not found in other events, explaining 'actual selection criteria' from a professional perspective that are difficult to judge from a mere specification sheet.

### 3. 'Archive Viewing' Available for Pre-registrants
Even if it is difficult to attend all sessions, participants can choose to watch only the sessions in their areas of interest. Furthermore, an archive broadcast will be provided exclusively for registrants, allowing those who could not attend in real-time to watch it later.

## Participating Companies & Sessions

- RAKUS Co., Ltd.
- Channel Corporation
- ZVC JAPAN K.K.
- Helpfeel Inc.
- MediaLink Co., Ltd.
- Standard AI Inc.
- AI Squared, Inc.
- PR TIMES, Inc.
- miibo Inc.
- RightTouch Inc.
- SHIFT PLUS Inc.
- Flyle Inc.
- Tomorrow Net Co., Ltd.
- wevnal Inc.
- NTT Marketing Act ProCX Corporation
- Denwa Hoso Kyoku Co., Ltd.
- CAC identity
- Stadium Co., Ltd.
- Savvi Inc.

## Event Overview

- Event Name: CC AI BENCHMARK 2026
- Dates: July 15 (Wed) - July 16 (Thu), 2026
- Format: Online (Zoom Webinar)
- Admission: Free
- Organizer: Edge Works Inc.
- Capacity: 1,000 attendees per day (first-come, first-served)
- Registration URL: https://ccai-benchmark2026.edge-works.ai/

## About Edge Works Inc.

Edge Works Inc. is a company engaged in sales and marketing support for AI SaaS companies and the Contact Center × AI (CC AIX) business. Leveraging practical expertise in AI utilization within contact centers, the company provides services for both vendors and implementing companies.

- Location: Saitama Prefecture
- Representative Director: Takashi Chiba
- Business Description: AI utilization support for contact centers, and sales and marketing support business for AI/SaaS companies targeting contact centers.