Eclect and Channel Corporation Sign Technology Partnership Agreement
Key facts
- Eclect and Channel Corporation Sign Technology Partnership Agreement
- Eclect Inc. and Channel Corporation signed a technology partnership to develop a Channel Talk integration app for Rakuten Ichiba's R-Messe, aiming to streamline customer support operations.
- Source: PR Times
- Date: June 5, 2026
Direct answer
Eclect Inc. and Channel Corporation signed a technology partnership to develop a Channel Talk integration app for Rakuten Ichiba's R-Messe, aiming to streamline customer support operations.
- Citation
- Eclect and Channel Corporation Sign Technology Partnership Agreement (June 5, 2026), PR Times
- Source
- PR Times
- Date
- June 5, 2026
Eclect Inc. and Channel Corporation signed a technology partnership to develop a Channel Talk integration app for Rakuten Ichiba's R-Messe, aiming to streamline customer support operations.
📋 Article Processing Timeline
- 📰 Published: June 5, 2026 at 10:00
- 🔍 Collected: June 5, 2026 at 10:28 (28 min after Published)
- 🤖 AI Analyzed: June 6, 2026 at 18:40 (32h 11m after Collected)
Eclect Inc. and Channel Corporation have formed a technology partnership to connect Rakuten Ichiba with Channel Talk, an AI customer understanding agent. Combining Eclect's Rakuten development expertise with Channel Talk's communication platform, they are developing an integration app compatible with Rakuten's 'R-Messe' messaging system. This initiative aims to streamline customer support and promote digital transformation for Rakuten merchants. Managing R-Messe alongside existing tools has traditionally burdened e-commerce operators. Channel Talk, equipped with AI chat, AI phone, and CRM features, is utilized by over 230,000 companies globally. The partnership aims to centralize inquiry management across channels, improving response efficiency and customer experience (CX). The app is currently undergoing development and verification, with an official release planned after a Proof of Concept (PoC).
FAQ
What kind of agreement did Eclect and Channel Corporation sign?
They signed a technology partner agreement.
What kind of app are both companies developing?
They are developing a 'Channel Talk' integration app compatible with Rakuten Ichiba's 'R-Messe'.
What is the purpose of this alliance?
The goal is to improve customer support efficiency and customer experience (CX) for Rakuten Ichiba merchants.
What is 'Channel Talk'?
It is an AI customer communication tool equipped with AI chat and CRM functions.
What is the current status of the app development?
Development and verification are underway, aiming for an official release after a PoC.