The Limits of "One-Person IT" in Small and Medium-Sized Businesses Reached. Case Study Released on Network Overhaul Following Staff Resignation

In recent years, the "siloed" nature of system management tasks has become a challenge for small and medium-sized businesses (SMBs). It is not uncommon for issues with network equipment and operational structures, previously overlooked, to become apparent following the resignation or transfer of a担当者 (person in charge). Many companies are also seen to have what is known as "one-person IT," where a small team is responsible for system management due to the inability to afford a dedicated information systems representative. BCC Corporation (Headquarters: Chuo-ku, Osaka; President & CEO: Kazuhiko Ito; TSE Growth Listing: Securities Code 7376; hereinafter "our company") offers "BM X" to such companies, providing support from network environment construction to operation. We have now released a case study on the implementation of "BM X" at Hazan Shoji Co., Ltd. (Headquarters: Chuo-ku, Tokyo) as one of our support examples. (https://www.e-bcc.co.jp/case/hazan.html)

Mr. Nagai, President of Hazan Shoji Co., Ltd.

Customer Challenges:

- Frequent network instability due to aging routers and access points.

- Urgent need to review the network by a new担当者 following the sudden resignation of the system担当者.

- Many proposals received from multiple companies included bundled pricing with unnecessary options, exceeding the budget.

- A partner who could provide responsive support was needed due to a system where dedicated personnel could not be assigned.

Background of Implementation:

Hazan Shoji Co., Ltd. is a specialized trading company founded in 1953, with over 70 years of history. They engage in a wide range of businesses, including the import/export and sales of industrial products such as industrial wire mesh and wire drawing dies, as well as the development and sales of trade management systems.

As interactions with domestic and international business partners and the use of cloud services increased, the internal network became a critical infrastructure supporting their business. However, due to the aging of routers and access points, communication failures were occurring about once a week.

Furthermore, upon the resignation of the employee responsible for system-related matters, sales personnel began to兼任 (concurrently hold) infrastructure duties, making a review of the network environment an urgent priority. In light of these circumstances, the company sought to overhaul its network equipment and find a partner to manage its operation.

Deciding Factor for Implementation:

Amidst comparative evaluations from multiple companies, our company proposed a simple configuration selecting only the necessary equipment for the customer. Furthermore, the customer's evaluation of our ability to allow them to test access points with a rental trial, confirm the effects, and proceed with phased implementation, along with our support system for ongoing operational assistance after implementation, led to the adoption of "BM X."

Comments from the Representative:

President Nagai:

"We received proposals from several companies, but BCC, compared to others, did not just promote their own strengths. Instead, they carefully explained their services. Their sincere attitude conveyed that they genuinely engage with each customer, and we felt they would be a partner we could work with for a long time.

Also, instead of replacing all equipment at once, we were able to allocate our budget to truly necessary areas by proceeding from the parts we needed at our own pace. Currently, the network is stable, and we rely on them as a partner we can consult with confidently."

This detailed case study can be viewed at the following URL:

Case Study URL: https://www.e-bcc.co.jp/case/hazan.html

Overview of Hazan Shoji Co., Ltd.:

Company Name: Hazan Shoji Co., Ltd.

President: Masaki Nagai

Head Office Location: Asahi Building 4F, 3-12-2 Nihonbashi, Chuo-ku, Tokyo

Business Activities: Import/export and sales of industrial products, development and sales of trade management systems

Homepage: https://www.hazan.co.jp/

What is BM X (BCC Managed Cross)?

BM X is a VPN managed service provided by our company.

It combines necessary network functions for each company, including VPN and security, to provide an optimal network infrastructure tailored to the environment.

It supports an operational network environment that is easy for small information systems departments to manage by not only improving operational efficiency through cloud management but also by accompanying customers from network configuration organization during implementation to post-implementation support.

Our company has supported the implementation for over approximately 1,200 mid-to-small-sized enterprises, assisting them in establishing their network, cloud, and security environments.

About BM X: https://www.e-bcc.co.jp/solution/

Overview of BCC Corporation:

Company Name: BCC Corporation IT Sales Outsourcing Company

Head Office Location: (Tokyo Head Office) Meijiyasuda Life Suehirocho Building 9F, 6-15-9 Sotokanda, Chiyoda-ku, Tokyo

(Osaka Head Office) Trade-pia Yodoyabashi 9F, 2-5-8 Imabashi, Chuo-ku, Osaka

Founded: March 6, 2002

Capital: 468 million yen

Business Activities: Sales outsourcing, sales support for IT companies, implementation of IT services for SMBs

Official Website: https://www.e-bcc.co.jp/

Overview of IT Sales Outsourcing Company:

The IT Sales Outsourcing Company provides staffing services specializing in "IT Sales" for large and medium-sized IT companies. We dispatch personnel we have recruited and trained ourselves, and have established a system for them to grow in the field.

Contact for Inquiries Regarding This Press Release:

Contact: BCC Corporation, Marketing Design Strategy Promotion Group

(03-5816-3215)