Dynam Holds Awards Ceremony for National Customer Service Competition "Service Meister Grand Prix"
Dynam Co., Ltd. held an awards ceremony on May 7, 2026, for the national "Service Meister Grand Prix" competition, which determines the top customer service professional from among 6,220 employees. This internal contest aims to enhance customer service skills and standardize service quality company-wide.
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- 📰 Published: May 8, 2026 at 19:00
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Dynam Co., Ltd. (Headquarters: Nishi-Nippori, Arakawa-ku, Tokyo; Representative Director: Akira Hosaka), which operates pachinko halls in all 46 prefectures across Japan, held an awards ceremony on Thursday, May 7, 2026, for the national "Service Meister Grand Prix" competition, a company-wide initiative to improve customer service skills, and selected the top performer from among 6,220 store employees nationwide.
The Service Meister Grand Prix is an internal competition aimed at visualizing and sharing Dynam's top-level customer service as an "ideal state" throughout the company. In this competition, evaluations were conducted in stages at the store, zone, and sales department levels, and 12 selected representatives participated in the national competition held at Dynam Kanamachi Minamiguchi Store on April 11.
The national competition was an impressive stage where the 12 participants showcased their highest skills and actively competed with each other. The professionalism demonstrated by the Meisters serves as an example of the highest service standards that Dynam aims for, for all employees. Dynam intends to disseminate the enthusiasm and learning gained from this competition throughout the company and, by having the Meisters share their experiences, aims to standardize and continuously improve service quality.
12 finalists at the event venue (Nippori Sunny Hall).
[Competition Overview and Selection Process]
In this competition, for the business year starting April 1, 2025, store representatives nationwide (778 store Meisters) were selected, followed by zone representatives (81 zone Meisters), and then sales department representatives (12 sales department Meisters). Finally, the top two representatives from each sales department, totaling 12 individuals, competed for the highest customer service skills at the national competition held at Dynam Kanamachi Minamiguchi Store on April 11, 2026. The results were announced at the awards ceremony on May 7, 2026.
For the final selection, in addition to internal judges including the Representative Director, two external experts were invited to serve as judges. Furthermore, 119 new employees who joined the company this fiscal year also participated in the evaluation, providing them with an educational opportunity to experience ideal service.
[Dynam's Commitment to Unique Customer Service]
Dynam's customer service is built on three pillars: "stress-free skills," "sales skills," and "customer success skills." "Dynam-style hospitality" is an "感動体験" (deeply moving experience) that exceeds customer expectations, stemming from the initiative of each employee. Without relying on manuals, Dynam strives for human-centric customer service that deeply understands customers' situations and feelings, and actively responds to their latent needs, staying close to the heart of each individual customer.
[Grand Prix Winner's Comment]
Haruka Izumisawa, Hall Crew, Dynam Okabe Store
"I am extremely happy to receive such a wonderful award as the Grand Prix (Most Outstanding Award). I extend my heartfelt gratitude to my family, friends, and colleagues at the store who have supported me. In my daily work, I have always been conscious of the 'customer's perspective,' considering how customers feel when interacting with them. I believe that constantly repeating improvements and refining my skills to provide service tailored to each customer, rather than a uniform response, led to this result. I am especially grateful to my store members who kindly gave me advice and feedback throughout this process. I am convinced that without the support of my colleagues, this result would not have been possible, and I recognize this award as a victory won by everyone at Dynam Okabe Store. I intend to share this experience, in which I grew through interactions with customers and employees, with other stores and zones, and contribute to their improvement. I will continue to grow while working hard with my colleagues at the store and never forgetting my gratitude."
During the national competition on April 11 (center right in the front row: President Akira Hosaka, left: Director Haruko Mochizuki).
The Service Meister Grand Prix is an internal competition aimed at visualizing and sharing Dynam's top-level customer service as an "ideal state" throughout the company. In this competition, evaluations were conducted in stages at the store, zone, and sales department levels, and 12 selected representatives participated in the national competition held at Dynam Kanamachi Minamiguchi Store on April 11.
The national competition was an impressive stage where the 12 participants showcased their highest skills and actively competed with each other. The professionalism demonstrated by the Meisters serves as an example of the highest service standards that Dynam aims for, for all employees. Dynam intends to disseminate the enthusiasm and learning gained from this competition throughout the company and, by having the Meisters share their experiences, aims to standardize and continuously improve service quality.
12 finalists at the event venue (Nippori Sunny Hall).
[Competition Overview and Selection Process]
In this competition, for the business year starting April 1, 2025, store representatives nationwide (778 store Meisters) were selected, followed by zone representatives (81 zone Meisters), and then sales department representatives (12 sales department Meisters). Finally, the top two representatives from each sales department, totaling 12 individuals, competed for the highest customer service skills at the national competition held at Dynam Kanamachi Minamiguchi Store on April 11, 2026. The results were announced at the awards ceremony on May 7, 2026.
For the final selection, in addition to internal judges including the Representative Director, two external experts were invited to serve as judges. Furthermore, 119 new employees who joined the company this fiscal year also participated in the evaluation, providing them with an educational opportunity to experience ideal service.
[Dynam's Commitment to Unique Customer Service]
Dynam's customer service is built on three pillars: "stress-free skills," "sales skills," and "customer success skills." "Dynam-style hospitality" is an "感動体験" (deeply moving experience) that exceeds customer expectations, stemming from the initiative of each employee. Without relying on manuals, Dynam strives for human-centric customer service that deeply understands customers' situations and feelings, and actively responds to their latent needs, staying close to the heart of each individual customer.
[Grand Prix Winner's Comment]
Haruka Izumisawa, Hall Crew, Dynam Okabe Store
"I am extremely happy to receive such a wonderful award as the Grand Prix (Most Outstanding Award). I extend my heartfelt gratitude to my family, friends, and colleagues at the store who have supported me. In my daily work, I have always been conscious of the 'customer's perspective,' considering how customers feel when interacting with them. I believe that constantly repeating improvements and refining my skills to provide service tailored to each customer, rather than a uniform response, led to this result. I am especially grateful to my store members who kindly gave me advice and feedback throughout this process. I am convinced that without the support of my colleagues, this result would not have been possible, and I recognize this award as a victory won by everyone at Dynam Okabe Store. I intend to share this experience, in which I grew through interactions with customers and employees, with other stores and zones, and contribute to their improvement. I will continue to grow while working hard with my colleagues at the store and never forgetting my gratitude."
During the national competition on April 11 (center right in the front row: President Akira Hosaka, left: Director Haruko Mochizuki).