Launch of New Service 'DiDi Kantan Haisha' (Easy Ride-Hailing)
DiDi Mobility Japan is launching 'DiDi Kantan Haisha' nationwide, allowing hotels and restaurants to easily order taxis for customers via QR codes without phone calls.
📋 Article Processing Timeline
- 📰 Published: April 7, 2026 at 20:00
- 🔍 Collected: April 7, 2026 at 11:30
- 🤖 AI Analyzed: April 20, 2026 at 22:41 (323h 10m after Collected)
DiDi Mobility Japan Corp. (Minato-ku, Tokyo, Representative Director and President: Daisuke Wakuyama) will launch a new service, 'DiDi Kantan Haisha' (Easy Ride-Hailing), across all DiDi service areas nationwide starting Tuesday, April 7, 2026.
This is a dispatch service that allows facilities such as hotels and restaurants to easily arrange taxis for their customers. It enables smooth ride-hailing requests without the need for phone calls, contributing to the reduction of front desk and store staff workloads and improving customer satisfaction. It has already been tested in over 100 facilities in Okinawa, and functional improvements have been repeatedly made based on feedback from the field. Based on these proven results, the service will now be fully rolled out in all DiDi service provision areas.
■ Background and Purpose
With the increase in foreign tourists visiting Japan and the recovery of domestic travel demand, the need for taxi arrangements at hotels and restaurants is growing. On the other hand, requesting dispatches by phone places a burden on staff, and there have been challenges such as difficulties in responding during peak hours.
To address these issues, DiDi has launched 'DiDi Kantan Haisha' as a dispatch service tailored to on-site operations. Taxis can be arranged with simple operations, realizing a reduction in staff burden and smooth customer service.
■ Pilot Implementation Results in Okinawa
This service has been introduced to over 100 hotels and restaurants in Okinawa, and the following effects have been confirmed:
Accommodation Facility A: [Peace of mind even during peak hours, dramatic improvement in dispatch success rate]
'Previously, our radio dispatch success rate was only about 50%, but after introducing DiDi Kantan Haisha, the success rate has improved significantly. We can now stably request rides even during peak hours, which is very helpful.'
Accommodation Facility B: [Communication costs and space issues solved with a single QR code]
'Before, to handle our guests' ride-hailing needs, we set up a dedicated table at the entrance equipped with a landline phone and contact lists for taxi companies. This took up space and incurred communication costs. Now, the process is complete just by displaying a QR code. The response from our guests has also been very positive.'
Accommodation Facility C: [Dispatch process reduced from 10 minutes to just 2 minutes]
'It used to take about 10 minutes to handle a single dispatch, and it was not uncommon to have to call back two or three times. Now, the guest scans the QR code to request a ride, and once the vehicle is arranged, we simply relay information such as the license plate number to complete the process. Handling time has been reduced to about 2 minutes, and dispatch efficiency has improved to 80%.'
Based on these voices and results from the field, we have made further functional improvements and are now launching full-scale provision to hotels and restaurants nationwide.
DiDi will continue to aim to provide more convenient and comfortable mobility experiences.
■ About 'DiDi Kantan Haisha'
'DiDi Kantan Haisha' is a service that allows taxi hailing simply by scanning a QR code with a smartphone or opening a dedicated link on a PC, without requiring an app download.
It features two modes that can be used depending on the situation: 'Proxy Dispatch', where facility staff order on behalf of the guest, and 'Self Dispatch', where the guests operate it themselves.
This is a dispatch service that allows facilities such as hotels and restaurants to easily arrange taxis for their customers. It enables smooth ride-hailing requests without the need for phone calls, contributing to the reduction of front desk and store staff workloads and improving customer satisfaction. It has already been tested in over 100 facilities in Okinawa, and functional improvements have been repeatedly made based on feedback from the field. Based on these proven results, the service will now be fully rolled out in all DiDi service provision areas.
■ Background and Purpose
With the increase in foreign tourists visiting Japan and the recovery of domestic travel demand, the need for taxi arrangements at hotels and restaurants is growing. On the other hand, requesting dispatches by phone places a burden on staff, and there have been challenges such as difficulties in responding during peak hours.
To address these issues, DiDi has launched 'DiDi Kantan Haisha' as a dispatch service tailored to on-site operations. Taxis can be arranged with simple operations, realizing a reduction in staff burden and smooth customer service.
■ Pilot Implementation Results in Okinawa
This service has been introduced to over 100 hotels and restaurants in Okinawa, and the following effects have been confirmed:
Accommodation Facility A: [Peace of mind even during peak hours, dramatic improvement in dispatch success rate]
'Previously, our radio dispatch success rate was only about 50%, but after introducing DiDi Kantan Haisha, the success rate has improved significantly. We can now stably request rides even during peak hours, which is very helpful.'
Accommodation Facility B: [Communication costs and space issues solved with a single QR code]
'Before, to handle our guests' ride-hailing needs, we set up a dedicated table at the entrance equipped with a landline phone and contact lists for taxi companies. This took up space and incurred communication costs. Now, the process is complete just by displaying a QR code. The response from our guests has also been very positive.'
Accommodation Facility C: [Dispatch process reduced from 10 minutes to just 2 minutes]
'It used to take about 10 minutes to handle a single dispatch, and it was not uncommon to have to call back two or three times. Now, the guest scans the QR code to request a ride, and once the vehicle is arranged, we simply relay information such as the license plate number to complete the process. Handling time has been reduced to about 2 minutes, and dispatch efficiency has improved to 80%.'
Based on these voices and results from the field, we have made further functional improvements and are now launching full-scale provision to hotels and restaurants nationwide.
DiDi will continue to aim to provide more convenient and comfortable mobility experiences.
■ About 'DiDi Kantan Haisha'
'DiDi Kantan Haisha' is a service that allows taxi hailing simply by scanning a QR code with a smartphone or opening a dedicated link on a PC, without requiring an app download.
It features two modes that can be used depending on the situation: 'Proxy Dispatch', where facility staff order on behalf of the guest, and 'Self Dispatch', where the guests operate it themselves.