Drastically Eliminating the “Language Barrier” in Rental Housing for Foreigners ― Multilingual Living Support for Foreigners Automatically Included with Apartment Japan®-linked Rent Guarantee Service

DID-GLOBAL Co., Ltd. (Headquarters: Chuo-ku, Osaka; Representative Director: Akiko Kondo; hereinafter "DID-GLOBAL"), which operates "Apartment Japan®" (hereinafter "APJ"), a rental search and contract site for foreigners, has announced that it has partnered with Renxa Co., Ltd. (Headquarters: Toshima-ku, Tokyo; Representative Director: Koji Sakamoto; hereinafter "Renxa") to integrate its multilingual living support service "Global Support Desk" into "A Smile Plus," a rent guarantee service provided to APJ by its business partner i-Synclent Co., Ltd. (hereinafter "iTR"). This new service, **"Multilingual Living Support," a multilingual call center service for foreigners**, began to be automatically included with APJ as of April 1, 2026.

Through this initiative and in combination with the already launched "APJ Support Service," **properties contracted through APJ will now have a system in place for multilingual support throughout all processes, from property consideration to contract, residency, and move-out**. Real estate businesses and landlords utilizing the APJ contract system can **significantly reduce the communication workload required for foreign residents**, and by **eliminating language barriers**, they can address various issues and social problems, thereby **creating a secure environment for engaging in foreigner-friendly rentals**.

【Features of this Initiative】

✔ Achieves complete one-stop multilingual call center support from recruitment to move-out

Eliminates "communication anxiety," which was the biggest barrier to entering the rental business for foreigners

- Online procedures from recruitment to application and contract are completed through the APJ system + call center - Establishes rental operations for foreigners that do not require foreign language-speaking staff - Reduces troubles through communication with residents (questions about living rules) - Multilingual proxy support for post-occupancy issues (complaints, troubles, etc.) - Makes it easier to enter new businesses by resolving the "biggest anxiety" of accepting foreigners - Simultaneously improves operational efficiency and profitability in response to vacant property issues and personnel shortages

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■ Service Overview

"Multilingual Living Support" is a multilingual lifestyle support service optimized for APJ, based on the Global Support Desk provided by Renxa.

By being automatically included with the rent guarantee service "A Smile Plus," both landlords and tenants can use it without additional procedures.

### Main Support Contents

◆ Consultation on garbage disposal rules and living manners ◆ Questions and consultations regarding indoor furniture, home appliances, and indoor facilities

◆ Communication of notices from the landlord ◆ Interpretation and translation support for questions and inquiries to the landlord

◆ Translation of documents and mail ◆ Guidance on administrative procedures

◆ Guidance on how to respond in case of illness or injury ◆ Troubleshooting for air conditioners, water heaters, etc.

◆ Emergency response such as lost keys or broken glass ◆ Troubleshooting for delivery lockers etc.