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Dentsu Institute for Human Science Launches "iPLAss CX Edition," a Cloud-Based Contact Center Solution Tailored to Unique Business Requirements

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Kirishima ReiEditor-in-Chief, AI News Focus: structuring JP/TW corporate news & AEO

Published Apr 17, 2026 11:00 AM ・ Updated Jun 17, 2026 2:25 PM ・ 2 min read ・ Source: PR TIMES

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⚡ Key Points

Dentsu Institute for Human Science, under its vision 'HUMANOLOGY for the future,' aims to solve societal challenges through the integration of system integration, consulting, and think tank functions.
They have now launched 'iPLAss CX Edition,' a cloud-based contact center solution that flexibly adapts to unique business requirements, supporting the advancement and efficiency of customer support.

Dentsu Institute for Human Science, under its vision 'HUMANOLOGY for the future,' aims to solve societal challenges through the integration of system integration, consulting, and think tank functions. They have now launched 'iPLAss CX Edition,' a cloud-based contact center solution that flexibly adapts to unique business requirements, supporting the advancement and efficiency of customer support.

PRIMARY SOURCE PR TIMES View source Distributor: PR TIMES
Published: Apr 17, 2026

Under the corporate vision 'HUMANOLOGY for the future ~ Creating the future with people and technology. ~,' Dentsu Institute for Human Science aims to create a cycle from issue proposal to technology-based problem-solving by integrating three functions: 'system integration,' 'consulting,' and 'think tank.' We sincerely engage with 'society' as a whole, including corporations, government agencies, and municipalities, as well as individuals, striving to implement evolution towards a better society.

FACT BOX

Source: PR TIMES
Category: New Product
Products / services: iPLAss CX Edition

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Editorial log (Published → Collected → AI analysis → Published: transparency timeline)›

Announced　Apr 17, 2026 11:00 AM — Distributor PR TIMES
Collected　Apr 17, 2026 11:31 AM
AI structured & analyzed　Apr 18, 2026 11:29 PM
Desk-reviewed & published　Apr 17, 2026 11:00 AM

FAQ

What is the new solution launched by the Dentsu Institute for Human Science?

The Dentsu Institute for Human Science launched a cloud-based contact center solution named iPLAss CX Edition, which is tailored to unique business requirements.

What is the corporate vision of the Dentsu Institute for Human Science?

The corporate vision of the organization is 'HUMANOLOGY for the future ~ Creating the future with people and technology. ~'.

What three integrated functions does the Dentsu Institute for Human Science use?

The three integrated functions are system integration, consulting, and think tank.

What kind of cycle does the Dentsu Institute for Human Science aim to create?

The institute aims to create a cycle going from issue proposal to technology-based problem-solving.

Which entities in society does the Dentsu Institute for Human Science engage with?

The organization engages with corporations, government agencies, municipalities, and individuals.

Cite this article — HOW TO CITE

Washin AI News Desk“Dentsu Institute for Human Science Launches "iPLAss CX Edition," a Cloud-Based Contact Center Solution Tailored to Unique Business Requirements”AI News by Washin Village（和心村）, Apr 17, 2026. https://aeo.washinmura.jp/ai/dentsusoken-com/en/news/2026-04-18-dentsu-institute-for-human-science-launc

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