Dell Technologies Launches New "Digital Employee Experience (DEX) Consulting Service" in Japan to Visualize and Improve Digital Experience for Employees
Dell Technologies Japan has announced the launch of its "Digital Employee Experience (DEX) Consulting Service" for the Japanese market. This service visualizes and improves the value of the digital experience, primarily centered on employee PC usage. By leveraging the DEX platform from industry leader Nexthink, the service analyzes devices, applications, networks, collaboration tools, and IT support. The goal is to enhance employee satisfaction, improve productivity, and maximize the ROI of technology investments.
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- 📰 Published: April 28, 2026 at 20:00
- 🔍 Collected: April 28, 2026 at 11:31
- 🤖 AI Analyzed: April 28, 2026 at 13:26 (1h 54m after Collected)
Dell Technologies Japan Inc. has announced the launch of its new "Digital Employee Experience (DEX) Consulting Service" for the Japanese market, aimed at visualizing and improving the digital experience value centered on employee PC usage.
This service, based on a proven track record in the United States, has been tailored for the Japanese market. Utilizing Nexthink's DEX platform, the leader in the DEX market, it cross-functionally visualizes and analyzes various elements such as devices, applications, networks, collaboration, security, and IT support used by employees. This enables increased employee satisfaction and productivity, streamlined IT operations, and maximized return on investment (ROI) for technology spending.
### Entering an Era Where Employee Experience (EX) Determines Competitive Edge
With the establishment of hybrid work and the expansion of SaaS usage, IT departments have found it increasingly difficult to understand the digital experience of their employees as working environments become more complex. Against this backdrop, DEX initiatives that quantitatively grasp and continuously improve the digital experience value have become a crucial theme in corporate growth strategies.
### Features of the DEX Consulting Service
This service is a comprehensive offering that goes beyond mere tool provision, providing support from evaluation and planning to operational establishment. It visualizes, evaluates, and improves the employee digital experience, leading to continuous optimization.
1. **Visualizing Digital Experience with DEX Scores and Data-Driven Investment Decisions**
Quantifies device performance, application usage, quality of online meetings and collaboration tools like Microsoft Teams, network connectivity, and IT support responsiveness as a DEX score. Based on this data, departments, terminals, and applications where issues are concentrated can be identified, allowing for objective IT investment decisions such as PC upgrades, software license optimization, and network strengthening. It also facilitates explaining the ROI of IT investments to management and business units.
2. **Client Optimization Based on Workforce Personas**
Analyzes business characteristics and actual usage patterns for each department and role, combined with DEX scores, to clarify the ideal device configurations and client environments. This helps define the future vision, roadmap, and investment priorities for next-generation client environments, enabling the formulation of cost-effective workplace strategies.
3. **Establishing Proactive DEX Operations through Prevention and Automated Remediation**
Supports proactive operations that detect signs of trouble in advance and prevent problems before they occur. This is expected to reduce the number of helpdesk inquiries and the man-hours required for response, allowing IT departments to shift resources from reactive troubleshooting to proactive improvement and planning.
4. **Improving Productivity and Engagement through Continuous Improvement**
By establishing DEX operations, client environments are kept in an optimal state, supporting medium-to-long-term improvements in employee productivity and engagement, reduction of workload, and cost savings. Dell Technologies leverages its global expertise to support the improvement of DEX maturity in Japanese companies through a partnership approach.
### Main Service Menu Offerings
- **DEX Evaluation Support Service**: Uses DEX tools in the actual environment to visualize DEX scores and points for improvement. Provides evaluation reports useful for company-wide deployment decisions.
- **Workforce Persona Assessment Service for DEX**: Analyzes actual usage by department and role to help formulate optimal client environments, future visions, and roadmaps.
- **DEX Operational Support Advisory Service**: Establishes DEX-based operations and provides long-term support for continuous optimization of client environments, productivity improvement, and cost reduction.
Toshiyasu Shimizu, Executive Officer and General Manager of Service Pre-sales Division, Service Business Sales Headquarters at Dell Technologies Japan, stated: "To achieve the next-generation workplace our customers aspire to, we will combine Nexthink's advanced DEX tools with our expertise to contribute to both data-driven improvement cycles and medium-to-long-term reductions in operational costs."
### Availability
- **Launch Date**: April 28, 2026
- **Price**: Individual estimate
- **Method**: Provided through Dell Technologies and sales partners.
This service, based on a proven track record in the United States, has been tailored for the Japanese market. Utilizing Nexthink's DEX platform, the leader in the DEX market, it cross-functionally visualizes and analyzes various elements such as devices, applications, networks, collaboration, security, and IT support used by employees. This enables increased employee satisfaction and productivity, streamlined IT operations, and maximized return on investment (ROI) for technology spending.
### Entering an Era Where Employee Experience (EX) Determines Competitive Edge
With the establishment of hybrid work and the expansion of SaaS usage, IT departments have found it increasingly difficult to understand the digital experience of their employees as working environments become more complex. Against this backdrop, DEX initiatives that quantitatively grasp and continuously improve the digital experience value have become a crucial theme in corporate growth strategies.
### Features of the DEX Consulting Service
This service is a comprehensive offering that goes beyond mere tool provision, providing support from evaluation and planning to operational establishment. It visualizes, evaluates, and improves the employee digital experience, leading to continuous optimization.
1. **Visualizing Digital Experience with DEX Scores and Data-Driven Investment Decisions**
Quantifies device performance, application usage, quality of online meetings and collaboration tools like Microsoft Teams, network connectivity, and IT support responsiveness as a DEX score. Based on this data, departments, terminals, and applications where issues are concentrated can be identified, allowing for objective IT investment decisions such as PC upgrades, software license optimization, and network strengthening. It also facilitates explaining the ROI of IT investments to management and business units.
2. **Client Optimization Based on Workforce Personas**
Analyzes business characteristics and actual usage patterns for each department and role, combined with DEX scores, to clarify the ideal device configurations and client environments. This helps define the future vision, roadmap, and investment priorities for next-generation client environments, enabling the formulation of cost-effective workplace strategies.
3. **Establishing Proactive DEX Operations through Prevention and Automated Remediation**
Supports proactive operations that detect signs of trouble in advance and prevent problems before they occur. This is expected to reduce the number of helpdesk inquiries and the man-hours required for response, allowing IT departments to shift resources from reactive troubleshooting to proactive improvement and planning.
4. **Improving Productivity and Engagement through Continuous Improvement**
By establishing DEX operations, client environments are kept in an optimal state, supporting medium-to-long-term improvements in employee productivity and engagement, reduction of workload, and cost savings. Dell Technologies leverages its global expertise to support the improvement of DEX maturity in Japanese companies through a partnership approach.
### Main Service Menu Offerings
- **DEX Evaluation Support Service**: Uses DEX tools in the actual environment to visualize DEX scores and points for improvement. Provides evaluation reports useful for company-wide deployment decisions.
- **Workforce Persona Assessment Service for DEX**: Analyzes actual usage by department and role to help formulate optimal client environments, future visions, and roadmaps.
- **DEX Operational Support Advisory Service**: Establishes DEX-based operations and provides long-term support for continuous optimization of client environments, productivity improvement, and cost reduction.
Toshiyasu Shimizu, Executive Officer and General Manager of Service Pre-sales Division, Service Business Sales Headquarters at Dell Technologies Japan, stated: "To achieve the next-generation workplace our customers aspire to, we will combine Nexthink's advanced DEX tools with our expertise to contribute to both data-driven improvement cycles and medium-to-long-term reductions in operational costs."
### Availability
- **Launch Date**: April 28, 2026
- **Price**: Individual estimate
- **Method**: Provided through Dell Technologies and sales partners.