RAG-based AI Chatbot 'chai+': Patent Granted for 'Full Duplex AI Voicebot' Automating Two-Way Incoming Call Handling with Generative AI
DEFiDE Inc. has been granted a patent for its 'Full Duplex AI Voicebot' within the 'chai+' RAG-based chatbot platform. This technology enables natural, two-way AI conversations, achieving 70% automation and 98% accuracy for incoming calls.
📋 Article Processing Timeline
- 📰 Published: June 1, 2026 at 11:00
- 🔍 Collected: June 1, 2026 at 11:28 (28 min after Published)
- 🤖 AI Analyzed: June 1, 2026 at 18:36 (7h 7m after Collected)
DEFiDE Inc. (Minato-ku, Tokyo; CEO: Tetsuya Yamamoto), an AI/DX consulting firm, announced that it has been granted Patent No. 7866289 for a 'program that enables generative AI to handle incoming calls in a two-way manner' within its RAG-based AI chatbot, 'chai+'. This patented technology enables 24/7 incoming call handling with a 70% first-response automation rate and 98% accuracy.
Background of Development:
Call centers face structural contradictions: high turnover due to emotional labor, rising labor costs, and dissatisfaction with traditional IVR systems.
Core of the Patent:
While traditional voice AI is 'Half Duplex,' this 'Full Duplex' technology allows AI and users to exchange audio simultaneously, mimicking natural human conversation. By integrating with a RAG engine, it provides accurate, evidence-based answers instantly. It also mitigates hallucinations by citing the source documents.
CEO Comment:
'Structural contradictions in call centers cannot be solved by superficial measures. This patented technology allows AI to handle calls just like a human operator, completing natural, two-way conversations.'
Background of Development:
Call centers face structural contradictions: high turnover due to emotional labor, rising labor costs, and dissatisfaction with traditional IVR systems.
Core of the Patent:
While traditional voice AI is 'Half Duplex,' this 'Full Duplex' technology allows AI and users to exchange audio simultaneously, mimicking natural human conversation. By integrating with a RAG engine, it provides accurate, evidence-based answers instantly. It also mitigates hallucinations by citing the source documents.
CEO Comment:
'Structural contradictions in call centers cannot be solved by superficial measures. This patented technology allows AI to handle calls just like a human operator, completing natural, two-way conversations.'
FAQ
Is this technology applicable to the Taiwanese market?
Yes, as it utilizes RAG technology, it can be adapted for the Taiwanese market by integrating local language support and internal knowledge bases.