RAG-type AI Chatbot for Corporations "chai+": Now Offering FAQ-type Chatbot Functionality Equipped with Patented Technology

DEFiDE Inc. (Akasaka 2-4-6, Minato-ku, Tokyo; Representative Director: Tetsuya Yamamoto), an AI/DX consulting firm, announces that its corporate RAG-type AI chatbot "chai+" has acquired Patent No. 7823852, titled "Information processing apparatus, program, and method for returning an answer sentence to a user-selected question sentence."

We have begun offering an "FAQ-type chatbot" feature equipped with this patented technology. This function fundamentally solves AI utilization challenges in industries where accuracy and consistency of answers are strictly required, such as finance, healthcare, public administration, and customer service.

■ Development Background | The "Answer Variability" Problem of RAG-type Generative AI

Generative AI (RAG-type), including ChatGPT, has the characteristic that the expression of its answers changes each time, even for the same question. While this is a strength in creative tasks, it becomes a critical issue in the following industries and applications:

To address these issues, DEFiDE Inc. has advanced its unique technology development and obtained rights as Patent No. 7823852.

■ Patent No. 7823852 | Mechanism of the FAQ-type Chatbot

This patented technology consists of four core functions that solve the problems of conventional RAG-type generative AI.

1. Automatic Q&A Generation from Training Data
   By simply uploading existing documents such as PDF, PowerPoint, Excel, Word, TXT, and URLs, the AI automatically generates question and answer pairs (Q&A). Unlike traditional FAQ systems, there is no need for manual registration of each Q&A.

2. Q&A Generation According to the "Attributes" of the Questioner and Answerer

   By simply setting specific situations (attributes) in advance, such as "a financial institution's asset management representative answering questions from an elderly person," Q&A optimized for that scenario is automatically generated. The content and expression are automatically adjusted to suit the target audience, such as for experts, the general public, or the elderly.

3. "Related Q&A Chain" by Semantic Score

   The AI automatically scores the semantic relevance between generated Q&As. When a user views one Q&A, related questions and answers are successively presented. Users do not need to type text each time and can explore information deeply through selection.

4. Published After Human Check and Approval Flow

   Q&As generated by AI are published only after review, revision, and approval by a person in charge. This eliminates the risk of "AI unilaterally publishing incorrect information" and ensures that only intended Q&As are reliably provided.

■ Comparison with Conventional RAG

■ Main Use Cases

• Financial Institutions (banks, securities, insurance): Explanations of investment trusts and insurance products, compliance-related Q&A

• Medical Institutions and Pharmacies: Medication guidance, outpatient information, automation of patient Q&A

• Government and Local Authorities: Counter guidance for citizens, Q&A for benefits and procedures

• Manufacturers and Retailers: Consistent answers for product specifications, warranties, and return policies

• Customer Service Departments: Automate FAQ reference for operators, standardize response quality

■ Comment from Representative Director, Tetsuya Yamamoto

■ Patent and Service Overview

Patent Number: Patent No. 7823852

Name of Invention: Information processing apparatus, program, and method for returning an answer sentence to a user-selected question sentence

Patent Information (J-PlatPat): https://www.j-platpat.inpit.go.jp/c1801/PU/JP-7823852/15/ja

Target Service: Corporate RAG-type AI chatbot "chai+"

Provision Method: SaaS (Cloud) | (Basic Plan) ~ / 2-week free trial available

Supported Training Data Formats: PDF, PowerPoint, Excel, Word, TXT, URL, etc.

Service URL: https://lp.chatbothub.ai/

■ Company Overview

Company Name: DEFiDE Inc.

Location: Akasaka 2-4-6, Minato-ku, Tokyo

Business Activities: Strategic AI Consulting / Generative AI Infrastructure Construction Support / AI Agent & BPR Platform (SmartOps) / RAG-type AI Chatbot (chai+) / HR Tech (JOB Scope)

URL: https://www.defide-ix.com/

chai+: https://lp.chatbothub.ai/

AI Future Talks: https://www.defide-ix.com/ai/ai-future-talks

Recotto: https://lp.recotto.ai/

SmartOps: https://smartops.jp/

JOB Scope: https://jobscope.ai/

Generative AI Work Value Score Analysis: https://jobscope.ai/ai-survey/

HR Capital Dashboard (JOBScope ISO30414): https://jobscope.ai/hrcapital/

JOB Scope Magazine: https://marketing.jobscope.ai/media/