Cyberlinks Launches "Open LINK for LIFE Minna no Madoguchi®" Online Consultation Service in Edogawa Ward, Tokyo's First
Cyberlinks Co., Ltd. has announced the launch of its "Open LINK for LIFE Minna no Madoguchi®" online consultation service in Edogawa Ward, Tokyo, as a new citizen service platform for the ward's "Front Yard Reform" initiative. This marks the first implementation in Tokyo to provide online consultation infrastructure for all 120 services, utilizing strict identity verification with My Number Cards, an extremely advanced DX initiative for local governments nationwide.
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- 📰 Published: April 28, 2026 at 19:27
- 🔍 Collected: April 28, 2026 at 11:01
- 🤖 AI Analyzed: April 28, 2026 at 14:00 (2h 58m after Collected)
Cyberlinks Co., Ltd. (Headquarters: Wakayama City, Wakayama Prefecture; Representative Director and President: Naoki Azuma) announces that its online consultation service "Open LINK for LIFE Minna no Madoguchi®" has been adopted as a new citizen service platform for the "Front Yard Reform" promoted by Edogawa Ward, Tokyo, and commenced service operation in April 2026 (with target services to be expanded sequentially).
This implementation is the first in Tokyo to establish an online consultation infrastructure for all 120 consultation services, involving strict identity verification using My Number Cards, an extremely advanced DX initiative for local governments nationwide.
"Open LINK for LIFE Minna no Madoguchi®" service page
https://pp.cyber-l.co.jp/lgov-digital/webmadoguchi/
1. Realizing Online Consultation in Edogawa Ward with "Open LINK for LIFE Minna no Madoguchi®"
Edogawa Ward is promoting "Front Yard Reform" to achieve both improved convenience for residents and increased operational efficiency for staff. A key feature of this project is basing the consultation process on identity verification using My Number Cards and electronic signatures utilizing Public Personal Authentication Service (JPKI).
As it targets all 120 sensitive services that handle personal information, such as welfare, childcare, and taxation, strict identity verification before starting prevents impersonation and enables the online provision of advanced consultation services that traditionally could only be done in person. This allows residents to securely connect with government offices "anytime, anywhere" and receive high-quality administrative services without visiting the office.
[Image: Online Consultation Image with Minna no Madoguchi]
2. What is "Open LINK for LIFE Minna no Madoguchi®"?
"Open LINK for LIFE Minna no Madoguchi®" is a specialized online consultation service for local governments that can be easily used from a PC or smartphone browser, connecting residents and staff in real-time.
It comes standard with "WEB Reservation Function" and "Automatic Reception Ledger Function" optimized for local government operations, automating everything from reservation to day-of guidance and history management. This significantly reduces prior administrative work and coordination burden, providing an environment where staff can focus on high-quality consultation services.
Furthermore, it supports identity verification and electronic signatures using our My Number Card authentication app "MyNaSign®*" as standard. By simply reading a My Number Card with a smartphone, reliable authentication is completed, and by integrating "consultation" with "strict authentication," it powerfully promotes the DX of complex procedures that were difficult to complete online.
*"MyNaSign®" is an electronic authentication service utilizing the My Number Card, which is being increasingly adopted by local governments nationwide.
Our company has obtained chief minister certification as a platform provider for public personal authentication services, enabling strict identity verification in "Open LINK for LIFE Minna no Madoguchi®" with high safety and reliability recognized by the government.
[Image: Easy Identity Verification and Electronic Signature with My Number Card]
3. Future Developments (24/365 Support: Eliminating Barriers to Service, Anytime, Anywhere, for Anyone)
Our company will sequentially advance functional enhancements for "Open LINK for LIFE Minna no Madoguchi®" centered on realizing "24-hour, 365-day non-stop administrative services." We will promote local government DX that dramatically enhances the convenience of local government counters by enabling residents to connect with administration "anytime, anywhere, in a way that suits them," while also reducing the workload of counter staff.
・Anytime: 24-hour, 365-day automatic reception and consultation platform
・Anyone: Common communication support for in-person and online
・Seamless completion: One-stop service connecting consultation to electronic application
In addition, practical demonstrations of this service will be conducted at the following exhibition:
[The 6th Local Government DX Exhibition (within Local Government & Public Week 2026)]
Period: May 13 (Wed) - 15 (Fri), 2026
Venue: Tokyo Big Sight (West Hall 1), Our Booth: G3-6
https://www.cyber-l.co.jp/2026/04/02/8427/
[Company Profile]
Company Name: Cyberlinks Co., Ltd.
Representative: Naoki Azuma, Representative Director and President
Location: 849-3 Kimiidera, Wakayama City, Wakayama Prefecture
Establishment: May 1964
Stock Code: 3683 (Tokyo Stock Exchange Standard Market)
Main Businesses:
[Distribution Cloud Business] Core business cloud services for food retailers, EDI services for wholesalers, etc.
[Government Cloud Business] Introduction of administrative information systems for local governments, etc.
Keywords:
This implementation is the first in Tokyo to establish an online consultation infrastructure for all 120 consultation services, involving strict identity verification using My Number Cards, an extremely advanced DX initiative for local governments nationwide.
"Open LINK for LIFE Minna no Madoguchi®" service page
https://pp.cyber-l.co.jp/lgov-digital/webmadoguchi/
1. Realizing Online Consultation in Edogawa Ward with "Open LINK for LIFE Minna no Madoguchi®"
Edogawa Ward is promoting "Front Yard Reform" to achieve both improved convenience for residents and increased operational efficiency for staff. A key feature of this project is basing the consultation process on identity verification using My Number Cards and electronic signatures utilizing Public Personal Authentication Service (JPKI).
As it targets all 120 sensitive services that handle personal information, such as welfare, childcare, and taxation, strict identity verification before starting prevents impersonation and enables the online provision of advanced consultation services that traditionally could only be done in person. This allows residents to securely connect with government offices "anytime, anywhere" and receive high-quality administrative services without visiting the office.
[Image: Online Consultation Image with Minna no Madoguchi]
2. What is "Open LINK for LIFE Minna no Madoguchi®"?
"Open LINK for LIFE Minna no Madoguchi®" is a specialized online consultation service for local governments that can be easily used from a PC or smartphone browser, connecting residents and staff in real-time.
It comes standard with "WEB Reservation Function" and "Automatic Reception Ledger Function" optimized for local government operations, automating everything from reservation to day-of guidance and history management. This significantly reduces prior administrative work and coordination burden, providing an environment where staff can focus on high-quality consultation services.
Furthermore, it supports identity verification and electronic signatures using our My Number Card authentication app "MyNaSign®*" as standard. By simply reading a My Number Card with a smartphone, reliable authentication is completed, and by integrating "consultation" with "strict authentication," it powerfully promotes the DX of complex procedures that were difficult to complete online.
*"MyNaSign®" is an electronic authentication service utilizing the My Number Card, which is being increasingly adopted by local governments nationwide.
Our company has obtained chief minister certification as a platform provider for public personal authentication services, enabling strict identity verification in "Open LINK for LIFE Minna no Madoguchi®" with high safety and reliability recognized by the government.
[Image: Easy Identity Verification and Electronic Signature with My Number Card]
3. Future Developments (24/365 Support: Eliminating Barriers to Service, Anytime, Anywhere, for Anyone)
Our company will sequentially advance functional enhancements for "Open LINK for LIFE Minna no Madoguchi®" centered on realizing "24-hour, 365-day non-stop administrative services." We will promote local government DX that dramatically enhances the convenience of local government counters by enabling residents to connect with administration "anytime, anywhere, in a way that suits them," while also reducing the workload of counter staff.
・Anytime: 24-hour, 365-day automatic reception and consultation platform
・Anyone: Common communication support for in-person and online
・Seamless completion: One-stop service connecting consultation to electronic application
In addition, practical demonstrations of this service will be conducted at the following exhibition:
[The 6th Local Government DX Exhibition (within Local Government & Public Week 2026)]
Period: May 13 (Wed) - 15 (Fri), 2026
Venue: Tokyo Big Sight (West Hall 1), Our Booth: G3-6
https://www.cyber-l.co.jp/2026/04/02/8427/
[Company Profile]
Company Name: Cyberlinks Co., Ltd.
Representative: Naoki Azuma, Representative Director and President
Location: 849-3 Kimiidera, Wakayama City, Wakayama Prefecture
Establishment: May 1964
Stock Code: 3683 (Tokyo Stock Exchange Standard Market)
Main Businesses:
[Distribution Cloud Business] Core business cloud services for food retailers, EDI services for wholesalers, etc.
[Government Cloud Business] Introduction of administrative information systems for local governments, etc.
Keywords: