[First In-House Service] Launch of "WaiAI+", a Generative AI Tool Refined by Field Feedback, Now Available After Successful Implementation and Optimization within a TSE Prime-Listed Group

Creation View Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo; President: Kenji Yamada), a company specializing in system development, has officially released its internal generative AI chat tool, "WaiAI+".

This product, the company's first in-house developed service, was first implemented across group companies, including the parent company, World Intec Co., Ltd. Following implementation, the company conducted regular interviews with users and incorporated specific feedback from the field into the tool's functionality. Having achieved a high standard of both convenience and security in practical business applications, the tool is now being made available to the general public.

■ Background: "Field-Tested" Specifications Refined Through Dialogue

Since its establishment in 1990, Creation View Co., Ltd. has been engaged in client work solving corporate system challenges for over 30 years.

Leveraging this experience, "WaiAI+" underwent thorough regular interviews with users during its preliminary operation within the group. Feedback from the field, such as requests for "more intuitive operation" or "support for specific file formats," was immediately reflected in the product. This iterative improvement process transformed the tool into one that anyone, regardless of IT skill level, can use smoothly in their daily work, which was the key to its commercial release.

■ Three Features for Realizing "Small DX"

The tool supports smooth DX promotion through three main features that field engineers have verified as "truly useful for work."

1. "Multi-LLM Support" for High-Quality Output

• "Perplexity Sonar," which is strong at providing answers based on the latest information, is available as the standard LLM in all plans. Furthermore, users can switch between world-class models such as OpenAI, Gemini, and Claude with a single click depending on the task.

• This eliminates the confusion of "not knowing which AI to use" and creates an environment where users can always obtain high-precision answers from the optimal model.

2. "RAG Integration" to Turn Internal Knowledge into Immediate Assets

• By simply uploading internal documents such as PDFs, Excel files, or images, the AI can search and reference their content to generate answers.

• By having the AI handle the process of searching, reading, and thinking through internal manuals and FAQs, the time spent searching for information is significantly reduced, transforming knowledge that was previously siloed into an asset for the entire organization.

3. Governance Features Balancing "Security" and "Management"

• Confidential information and personal data entered into the system are not used for AI training, maintaining a high-security environment.

• The management console allows for centralized management of usage logs for all users...