Launch of 'GenTaskMining', Using Generative AI to Analyze PC Operation Logs and Lead to Business Improvements
CTC has launched 'GenTaskMining', a service that leverages generative AI to analyze employee PC operation logs, visualize task efficiency, and propose business improvements, primarily targeting the finance and insurance sectors.
📋 Article Processing Timeline
- 📰 Published: April 8, 2026 at 19:00
- 🔍 Collected: April 8, 2026 at 10:31
- 🤖 AI Analyzed: April 20, 2026 at 20:22 (297h 51m after Collected)
ITOCHU Techno-Solutions Corporation (President and CEO: Tatsushi Shingu, Headquarters: Minato-ku, Tokyo, abbreviation: CTC) is launching 'GenTaskMining', an original business analysis support service utilizing AI technology. Based on the PC operation history (logs) of employees at work, AI visualizes and analyzes procedures and work time for each task, supporting human decision-making from extracting issues to proposing improvement measures, thereby accelerating the corporate business improvement cycle. It will be rolled out primarily to the operations departments of the finance and insurance industries.
Conventional business improvement often relies on qualitative information such as interviews and questionnaires with staff, making it difficult to accurately grasp the reality of work procedures and the time required. Additionally, because the processing of vast amounts of data, linking it to tasks, and examining improvement policies rely on manual labor, it requires a lot of time and highly specialized knowledge, posing the challenge that PC operation logs cannot be fully utilized.
GenTaskMining is a service that automatically collects and classifies PC operation histories and realizes quantitative understanding of business and visualization of improvement points through analysis by generative AI. It consists of two AI agents: the 'Report Agent', which automatically calculates and aggregates work time, and the 'Insight Agent', which classifies tasks and supports the consideration of improvements, providing consistent support for accelerating the business cycle and decision-making.
The Report Agent organizes PC operation logs such as email sending, document creation, and web conferencing collected by the monitoring tool 'CONTROLIO*1' by business unit and automatically aggregates work time. This significantly reduces the previously manual task of linking operation logs to business tasks, enabling highly accurate and efficient grasping of business status.
The Insight Agent analyzes logs using generative AI simply by giving instructions in a chat format without requiring specialized knowledge, performing business analysis based on numerical evidence, report creation, and deep diving into issues. For example, if it detects inefficient work such as duplicate entry of the same data into multiple systems, it proposes specific improvement measures such as 'automation of business processes' or 'integration of input forms' based on data. PC operation logs maintain the reliability of proposals by collecting knowledge related to business improvement through Retrieval-Augmented Generation (RAG*2) technology.
CTC will provide this service as an add-on service package for CONTROLIO. In addition to the CONTROLIO license, CTC provides cloud or on-premises environment construction according to customer requests and consulting based on GenTaskMining's analysis results, comprehensively supporting everything from selecting the optimal products and services for issues to implementation, operation, and effect measurement.
This service is one of the services constituting 'MiningLab', a business process improvement service utilizing process mining*3 and task mining*4, and as a core technology of the 'Data&AI Offering Suite', a business transformation support service group utilizing AI agents, it supports the use of AI for implicit knowledge that has not been converted into data and processes that cannot be visualized.
## Image of work time aggregation by Report Agent
## Image of improvement proposal presentation in chat format by Insight Agent
Conventional business improvement often relies on qualitative information such as interviews and questionnaires with staff, making it difficult to accurately grasp the reality of work procedures and the time required. Additionally, because the processing of vast amounts of data, linking it to tasks, and examining improvement policies rely on manual labor, it requires a lot of time and highly specialized knowledge, posing the challenge that PC operation logs cannot be fully utilized.
GenTaskMining is a service that automatically collects and classifies PC operation histories and realizes quantitative understanding of business and visualization of improvement points through analysis by generative AI. It consists of two AI agents: the 'Report Agent', which automatically calculates and aggregates work time, and the 'Insight Agent', which classifies tasks and supports the consideration of improvements, providing consistent support for accelerating the business cycle and decision-making.
The Report Agent organizes PC operation logs such as email sending, document creation, and web conferencing collected by the monitoring tool 'CONTROLIO*1' by business unit and automatically aggregates work time. This significantly reduces the previously manual task of linking operation logs to business tasks, enabling highly accurate and efficient grasping of business status.
The Insight Agent analyzes logs using generative AI simply by giving instructions in a chat format without requiring specialized knowledge, performing business analysis based on numerical evidence, report creation, and deep diving into issues. For example, if it detects inefficient work such as duplicate entry of the same data into multiple systems, it proposes specific improvement measures such as 'automation of business processes' or 'integration of input forms' based on data. PC operation logs maintain the reliability of proposals by collecting knowledge related to business improvement through Retrieval-Augmented Generation (RAG*2) technology.
CTC will provide this service as an add-on service package for CONTROLIO. In addition to the CONTROLIO license, CTC provides cloud or on-premises environment construction according to customer requests and consulting based on GenTaskMining's analysis results, comprehensively supporting everything from selecting the optimal products and services for issues to implementation, operation, and effect measurement.
This service is one of the services constituting 'MiningLab', a business process improvement service utilizing process mining*3 and task mining*4, and as a core technology of the 'Data&AI Offering Suite', a business transformation support service group utilizing AI agents, it supports the use of AI for implicit knowledge that has not been converted into data and processes that cannot be visualized.
## Image of work time aggregation by Report Agent
## Image of improvement proposal presentation in chat format by Insight Agent