Survey on AI Usage in Daily Life Comparisons: 65% Experienced Incorrect AI Answers, Yet 81% Want to Continue Using It
Crashellge Inc. conducted a survey on AI usage for daily life comparisons, revealing that 65% of AI users experienced incorrect answers, yet 81% wish to continue using AI. This highlights the challenges of convenience versus accuracy in AI adoption.
📋 Article Processing Timeline
- 📰 Published: April 30, 2026 at 19:45
- 🔍 Collected: April 30, 2026 at 11:32
- 🤖 AI Analyzed: April 30, 2026 at 13:31 (1h 59m after Collected)
Crashellge Inc., headquartered in Setagaya-ku, Tokyo, and led by Representative Director Shota Nakajima, which operates simulation services and information media related to daily life infrastructure such as electricity, gas, and internet lines, and provides support for contract switching, conducted an "AI Usage Survey for Comparison and Consideration in Daily Life" targeting 500 men and women aged 20 or over nationwide.
With the rapid spread of generative AI, an increasing number of users are consulting AI for "troublesome comparisons" such as purchasing electricity, communication services, insurance, and daily necessities. However, there is almost no data quantitatively verifying how accurate AI's answers are. This survey aimed to clarify how much consumers trust AI, how they act, and how often they encounter incorrect AI answers.
■ Survey Overview
Survey period: April 2026
Target audience: 500 men and women aged 20 or over nationwide
Survey method: Internet survey
Survey conducted by: Crashellge Inc.
■ Survey Results
Survey Result ① | 76.8% of people have used AI for comparing services, products, or plans related to daily life.
Survey Result ② | Over 55% of people trust AI's answers. 53% have actually signed contracts or made purchases based on AI's answers.
Survey Result ③ | 65% of those who consulted AI experienced incorrect answers. Approximately 80% of those who "trusted AI and made a contract" experienced incorrect answers or did not verify the correctness.
Survey Result ④ | Despite experiencing incorrect answers, 81% of the total responded that they "want to continue using AI for daily life comparisons in the future." Even after searching with AI, 62% re-confirm on official websites.
The survey overview, results, and detailed data are also summarized in the PDF below.
▶ View Survey Summary
▶ Detailed Questionnaire Results
Commentators (Left: Nagai, Right: Kawase)
■ Commentators
Our Media Manager & Retail Electricity Advisor: Nagai (photo left)
Our Public Relations & Web Marketer: Kawase (photo right)
Survey Result ① | 76.8% of people have used AI for comparing services, products, or plans related to daily life.
First, we asked about experiences with using AI for comparing services, products, and plans related to daily life (e.g., purchasing daily necessities, communication, electricity, insurance, moving).
It was found that 34.0% answered "Yes (use daily)" and 42.8% answered "Yes (used a few times)," totaling 76.8% who have experience using AI for daily life comparisons.
76.8% of people have experience consulting AI about comparisons related to daily life.
Answer | Number of respondents | Percentage
--- | --- | ---
Yes (use daily) | 170 people | 34.0%
Yes (used a few times) | 214 people | 42.8%
No (aware of its existence) | 106 people | 21.2%
No (don't know much about AI) | 10 people | 2.0%
Furthermore, when 384 respondents with AI usage experience were asked which AI they had used, ChatGPT accounted for an overwhelming 85.4% share, followed by Gemini (46.9%) and Copilot (13.3%).
The survey on AI used revealed that ChatGPT holds an overwhelming share.
AI | Number of respondents | Percentage
--- | --- | ---
ChatGPT | 328 people | 85.4%
Gemini | 180 people | 46.9%
Copilot (Microsoft) | 51 people | 13.3%
AI Overview (AI summary displayed in Google search results) | 30 people | 7.8%
Claude | 12 people | 3.1%
Perplexity | 8 people | 2.1%
*Multiple selections allowed (n=384)
The most common genre for AI consultation is "purchasing home appliances/daily necessities" at 67%.
Among the genres consulted with AI, "purchasing home appliances/daily necessities" was the most common at 67.2%, followed by "travel/accommodation" at 39.1%, and "comparison of smartphone/communication plans" at 35.2%. Consultation with AI is also expanding in daily life infrastructure areas such as "electricity/gas contracts and switching" (14.8%) and "insurance" (15.1%).
The most common genre for AI consultation is "purchasing home appliances/daily necessities" at 67%.
Reasons for AI consultation: "Too bothersome to research" is over half.
The top reasons for consulting AI were "too bothersome to research/don't want to spend time" at 52.6% and "want answers tailored to my conditions" at 49.5%. There was also a response "search results are full of ads and untrustworthy" (13.3%), indicating that a certain segment of users is turning to AI due to distrust of existing search and comparison sites.
The main reason for consulting AI is "too bothersome to research/don't want to spend time" at 52.6%.
Survey Result ② | Approximately 55% of people trust AI's answers. 53% have actually signed contracts or made purchases based on AI's answers.
Among 384 respondents with AI usage experience, regarding trust in AI answers...
With the rapid spread of generative AI, an increasing number of users are consulting AI for "troublesome comparisons" such as purchasing electricity, communication services, insurance, and daily necessities. However, there is almost no data quantitatively verifying how accurate AI's answers are. This survey aimed to clarify how much consumers trust AI, how they act, and how often they encounter incorrect AI answers.
■ Survey Overview
Survey period: April 2026
Target audience: 500 men and women aged 20 or over nationwide
Survey method: Internet survey
Survey conducted by: Crashellge Inc.
■ Survey Results
Survey Result ① | 76.8% of people have used AI for comparing services, products, or plans related to daily life.
Survey Result ② | Over 55% of people trust AI's answers. 53% have actually signed contracts or made purchases based on AI's answers.
Survey Result ③ | 65% of those who consulted AI experienced incorrect answers. Approximately 80% of those who "trusted AI and made a contract" experienced incorrect answers or did not verify the correctness.
Survey Result ④ | Despite experiencing incorrect answers, 81% of the total responded that they "want to continue using AI for daily life comparisons in the future." Even after searching with AI, 62% re-confirm on official websites.
The survey overview, results, and detailed data are also summarized in the PDF below.
▶ View Survey Summary
▶ Detailed Questionnaire Results
Commentators (Left: Nagai, Right: Kawase)
■ Commentators
Our Media Manager & Retail Electricity Advisor: Nagai (photo left)
Our Public Relations & Web Marketer: Kawase (photo right)
Survey Result ① | 76.8% of people have used AI for comparing services, products, or plans related to daily life.
First, we asked about experiences with using AI for comparing services, products, and plans related to daily life (e.g., purchasing daily necessities, communication, electricity, insurance, moving).
It was found that 34.0% answered "Yes (use daily)" and 42.8% answered "Yes (used a few times)," totaling 76.8% who have experience using AI for daily life comparisons.
76.8% of people have experience consulting AI about comparisons related to daily life.
Answer | Number of respondents | Percentage
--- | --- | ---
Yes (use daily) | 170 people | 34.0%
Yes (used a few times) | 214 people | 42.8%
No (aware of its existence) | 106 people | 21.2%
No (don't know much about AI) | 10 people | 2.0%
Furthermore, when 384 respondents with AI usage experience were asked which AI they had used, ChatGPT accounted for an overwhelming 85.4% share, followed by Gemini (46.9%) and Copilot (13.3%).
The survey on AI used revealed that ChatGPT holds an overwhelming share.
AI | Number of respondents | Percentage
--- | --- | ---
ChatGPT | 328 people | 85.4%
Gemini | 180 people | 46.9%
Copilot (Microsoft) | 51 people | 13.3%
AI Overview (AI summary displayed in Google search results) | 30 people | 7.8%
Claude | 12 people | 3.1%
Perplexity | 8 people | 2.1%
*Multiple selections allowed (n=384)
The most common genre for AI consultation is "purchasing home appliances/daily necessities" at 67%.
Among the genres consulted with AI, "purchasing home appliances/daily necessities" was the most common at 67.2%, followed by "travel/accommodation" at 39.1%, and "comparison of smartphone/communication plans" at 35.2%. Consultation with AI is also expanding in daily life infrastructure areas such as "electricity/gas contracts and switching" (14.8%) and "insurance" (15.1%).
The most common genre for AI consultation is "purchasing home appliances/daily necessities" at 67%.
Reasons for AI consultation: "Too bothersome to research" is over half.
The top reasons for consulting AI were "too bothersome to research/don't want to spend time" at 52.6% and "want answers tailored to my conditions" at 49.5%. There was also a response "search results are full of ads and untrustworthy" (13.3%), indicating that a certain segment of users is turning to AI due to distrust of existing search and comparison sites.
The main reason for consulting AI is "too bothersome to research/don't want to spend time" at 52.6%.
Survey Result ② | Approximately 55% of people trust AI's answers. 53% have actually signed contracts or made purchases based on AI's answers.
Among 384 respondents with AI usage experience, regarding trust in AI answers...