TableCheck Launches "Staff Table Assignment Feature" to Visualize the Value of Restaurant Service Staff

TableCheck Inc. (Read: TableCheck, Headquarters: Chuo-ku, Tokyo, President & CEO: Yu Taniguchi, hereinafter referred to as "TableCheck"), the platform connecting restaurants and guests worldwide, has launched its new "Staff Table Assignment Feature" to visualize the value of hospitality in restaurants.

This feature links customer service data, sales, and customer behavior (such as repeat visits) on a table-by-table basis, visualizing the sales contribution and impact on customer satisfaction for each staff member. This supports the advancement of personnel evaluation in restaurants and the improvement of service quality.

Development Background

Previously, excellent customer service in restaurants relied on the individual experience and intuition of staff members, making it difficult to quantitatively evaluate its value.

Meanwhile, in recent years, with the increase in inbound foreign tourists, dining experiences themselves are increasingly becoming a purpose of travel, and expectations for service quality, not just food, are rising.

In this environment, there is a growing need to visualize and improve the quality of customer service based on data and link it to human resource development.

Key Features

1. Visualizes Contribution by Staff Member

Quantifies staff performance by integrating data on assigned tables, sales, and customer behavior.

2. Enables Optimal Staff Allocation

Allows table assignments based on staff skills and roles.

3. Supports Operations Leading to Improved Customer Satisfaction

Supports detailed service provision by understanding the customer service status on a table-by-table basis.

4. Promotes Fair Evaluation and Human Resource Development

Encourages staff growth motivation through evaluations based on performance.

Comment from President & CEO Yu Taniguchi

Visualizing and quantifying staff performance is not just about improving operational efficiency; it is a crucial foundation for the staff to provide hospitality with confidence. We expect this feature to support the growth of both stores and staff. Through the Staff Table Assignment Feature, we aim to visualize excellent customer service and hospitality, which have traditionally been described in terms of "intuition," thereby ensuring that service professionals are evaluated more accurately and that restaurants can deliver better experiences to guests, in line with our mission of Dining Connected.

Benefits

Seamless Integration of Reservation System and Staff Assignment

Naturally links TableCheck's reservation system with staff assignments without complex setup, seamlessly connecting the service team and table management. This allows for adding, changing, and deleting assignments with just a few clicks, without deviating from daily operations.

Extraction of Performance Reports by Staff Member

Aggregates and quantifies the number of tables assigned, sales, etc., for each staff member, visualizing their previously unseen contributions. Furthermore, by combining this with customer satisfaction data, analysis for staff evaluation and optimization of store operations can be further advanced, enhancing the utility of this feature.

About TableCheck

TableCheck is a cloud-based platform that centralizes restaurant reservations and customer management. It aggregates reservation information from multiple channels in real-time, improving operational efficiency and preventing loss of opportunities, while also supporting repeat customer acquisition through the utilization of customer data. Additionally, with multilingual support and cancellation countermeasures, it contributes to strengthening inbound tourism and maximizing revenue opportunities. This system evolves the floor plan from a mere layout diagram into a "practical management tool," naturally integrating reservation information and staff placement. This seamlessly integrates the service team and table management, realizing efficient and high-quality store operations.

Inquiries Regarding Implementation

This "Staff Table Assignment Feature" is not merely a tool for operational efficiency, but a strategic infrastructure for restaurants to optimize their management resources through "visualization of human capital" and "quantitative evaluation of service quality."

By grasping the quality of customer service, which has tended to rely on "intuition and experience," through data, and linking it to the evaluation and development of excellent human resources, or to the creation of repeat customers through staff empowerment. Please consider using TableCheck to achieve such data-driven hospitality management.

For detailed demonstrations or implementation consulting tailored to your store's operations, please feel free to contact us at the following.

Implementation/Inquiries: https://www.tablecheck.com/ja/join/about-us/#bookingform

Reservations from guests can be made at https://www.tablecheck.com/ja/japan.

Forward-looking statements contained in this press release are based on our current predictions, views, or expectations, and actual results may differ significantly from these. We do not guarantee the accuracy or completeness of these statements.

TableCheck Inc.

TableCheck is a restaurant tech company originating in Japan, operating under the mission "Dining Connected ~A platform connecting restaurants and guests worldwide~." We realize the next generation of "omotenashi" (hospitality) through technology. Our main services currently offered are a reservation and customer management system for restaurants and a restaurant search and booking site for guests. By grasping real-time seat availability 24 hours a day, 365 days a year, we support the realization of a better restaurant experience for both restaurants and guests.

Service Site: https://www.tablecheck.com/ja/join/

Company Name: TableCheck Inc. (Kabushiki Kaisha TableCheck)

Location: KR Ginza II 5F, 2-15-2 Ginza, Chuo-ku, Tokyo

Corporate Site: https://www.tablecheck.com/ja/company/

Establishment Date: March 2011

Capital: 100 million yen (Total cumulative funding: 1.789 billion yen)

Business Description: Development and provision of a cloud-based restaurant management system and a restaurant search/online booking system.

Locations: 2 locations in Japan: Tokyo (Headquarters), Osaka. 9 overseas locations: South Korea, Singapore, Indonesia, Thailand, UAE, Australia, Hong Kong, China, India