NN Life Insurance Adopts 'Monoxer' for Sales Employee Knowledge Retention

Monoxer Inc. (Headquarters: Chiyoda-ku, Tokyo; Representative Directors: Kotaro Takeuchi, Keisuke Kuroyanagi), provider of the memory platform 'Monoxer', announced that a proof of concept using 'Monoxer' was conducted at NN Life Insurance Co., Ltd. (Headquarters: Shibuya-ku, Tokyo; President & CEO: Marius Popescu, hereinafter 'NN Life') aiming to improve knowledge retention and result generation among sales employees.

To address the issue where post-training learning from group sessions or e-learning was left to individual effort, leading to inconsistent results, NN Life built a new training model for sales employees combining 'knowledge input (Monoxer)' and 'output (AI roleplay)'.

As a result, in this proof of concept targeting new employees, the effectiveness of rapid knowledge retention was confirmed. Approximately 80% of participants achieved a memory retention rate of 90% or higher, and within about one month of learning, they reached a knowledge level equivalent to a 3-5 year experienced field employee.

- Background of Implementation

Previously, NN Life provided learning opportunities such as group training and e-learning for sales employee development. However, continuous learning after training was left to individual self-help, causing significant disparities in knowledge retention and sales performance. Furthermore, in the sales field, employees are required not only to accurately understand their company's products and services but also to explain them appropriately and propose solutions tailored to the needs of customers and agencies. Achieving this required learning designs that continuously lock in knowledge rather than relying on one-off training, bringing employees to a state where they can utilize the knowledge in practice.

Against this background, the company adopted Monoxer to build a new learning environment that balances 'knowledge retention' with 'practical skill enhancement'.

- Overview of the Initiative

In this proof of concept, required knowledge areas for sales were organized and narrowed down to three particularly important domains, for which learning content was built on Monoxer. The participants, comprising new graduates and mid-career new hires, studied one content block per month and went through a cycle of checking comprehension and retention via quizzes continuously over three months.

Additionally, to enhance the ability to 'convey the right content correctly' required in sales, the initiative separated knowledge input from practical output in its design. Specifically, a learning process was established where foundational knowledge was securely retained via Monoxer, and then AI roleplay was utilized to train employees in adapting that knowledge into appropriate expressions and responses based on the counterparty.

- Results

In this proof of concept targeting new employees, high knowledge retention was confirmed, with approximately 80% of participants achieving a retention rate of 90% or more.

Furthermore, participants reached a knowledge level equivalent to a 3-5 year veteran within about one month of learning. Also, in the 'Sales Knowledge Test', created independently by NN Life to broadly test sales knowledge, domains studied via Monoxer recorded higher scores compared to other domains.

Moreover, the use of Monoxer visualized learning progress and memory retention states, establishing an environment where individual proficiency levels, which were previously difficult to track, can be objectively grasped.

In addition, feedback from learners included comments such as 'it became clear what and how I should learn', leading to the resolution of anxieties regarding learning direction that had traditionally been an issue.

- Future Outlook

Based on the results of this proof of concept, NN Life plans to proceed with building a learning environment aimed at a rollout to all sales employees. They will also further strengthen the integration with AI roleplay and develop more practical and highly reproducible learning content by analyzing and systematizing the knowledge utilization and speaking techniques of highly successful sales employees.

- Comments from NN Life Insurance Co., Ltd. Sales Enablement Department Manager Daisuke Asanuma and Sales Integrator Shinya Fukuoka

Through this initiative, we once again realized the importance of not just stopping at the state of 'understanding' knowledge, but retaining it to the point of 'being usable in practice'.

In the sales field, the ability to properly convey information based on accurate knowledge according to customer needs is demanded. To that end, we believe it is essential to design knowledge input and output as a unified whole.

We also consider it a great achievement to have eliminated the traditional problem of 'not knowing what or how to learn' and to have clearly indicated the direction of learning.

Going forward, based on the results of this proof of concept, we will proceed with rolling this out to all sales employees and work on more practical and highly reproducible talent development.

- Monoxer Inc. Representative Director C