ANA Uses Monoxer to Improve Airport Customer Service Staff Knowledge Retention, Achieving About 15x Higher Learning Efficiency Than Text-Based Study

Monoxer Inc., the provider of the memory platform “Monoxer,” announced that it received investment from the corporate venture capital arm of ANA Holdings Inc. in its Series C round conducted in October 2025. As part of its further expansion into the human capital domain, which is one use of the funds raised, Monoxer was used by All Nippon Airways Co., Ltd. (ANA) across multiple airports to help airport customer service staff retain basic operational knowledge. The initiative confirmed a significant improvement in learning efficiency compared with conventional text-based study. Monoxer can visualize “learning process data,” including each learner’s study history and memory retention status. This enables its use not only in group instruction but also in individualized guidance. The results suggest that Monoxer could make a major contribution to ANA’s goal of education and training that improves customer experience value through digital technology and human capabilities, with safety as the foundation. ANA Group’s airport division has traditionally conducted education and training by operational area, but it is now shifting toward a cross-functional training structure to further improve service quality. To create new value that only humans can provide, ANA believes it is essential for staff to acquire the foundational knowledge behind each task efficiently and reliably. In particular, there was a challenge in the “retention” process between input through group training after joining the company and output in actual work, creating a need to strengthen that process. In this proof-of-concept experiment, Monoxer-based learning was compared with conventional text-based learning, measuring learning efficiency by “score improvement per minute.” The results showed an improvement of 0.16 points per minute when using Monoxer, compared with 0.011 points per minute for text-based learning, confirming an approximately 15-fold difference in learning efficiency. Monoxer was also evaluated positively for its ability to clearly present key points to remember and repeatedly quiz learners on content they had not yet mastered, enabling efficient knowledge retention in a short period of time. Its ability to visualize learning processes, such as study history and memory retention status, was also recognized as having potential for use in individualized guidance within education and training. Akane Matsuno of ANA’s Airport Center, Education and Training Department, Education and Training Planning Team, said that ANA is driving transformation by making full use of digital technology to create maximum value with the minimum number of people, enabling each staff member to focus on “work that only humans can do.” She noted that retaining the foundational knowledge behind each task is essential to providing customers with memorable warmth and experiences that exceed expectations, where people are the deciding factor. The proof-of-concept results showed that Monoxer’s “score improvement per minute” was about 15 times that of text-based learning, far exceeding expectations. She analyzed that one contributing factor may be Monoxer’s mechanism for repeatedly presenting each learner with content they have not yet mastered. She added that Monoxer feels like an optimal app for helping knowledge become usable like “muscle,” retained to the point where it can be applied in real work. Going forward, ANA plans to begin using it first in training for new employees in the passenger service division as a foundation for retaining essential operational knowledge. Kotaro Takeuchi, Representative Director and CEO of Monoxer Inc., said the company is honored to contribute through Monoxer to the retention of ANA’s basic operational knowledge, after ANAHD evaluated and invested in Monoxer’s potential last year. He said that for ANA, which places the highest priority on “safety first,” using Monoxer as a means of transforming education and training without compromising quality, and achieving about 15 times the learning efficiency of conventional text-based study, is a highly meaningful result. He added that Monoxer’s value lies in drastically reducing learning time while ensuring reliable knowledge retention, thereby enabling employees to devote the maximum amount of time to “work that only humans can do.” Monoxer Inc. develops and provides the learning platform Monoxer for memory retention under the mission “Memory into everyday life.” The company views memory as the foundation of human intellectual activity, influencing recognition, judgment, creation, and communication. At the same time, memorization is often seen as a painful activity, which Monoxer attributes to information not being organized in a form that is easy to remember and to retention methods and management being left to individual intuition. Monoxer’s mission is to make memory easier and more integrated into daily life, helping everyone expand their potential and make life richer and more fulfilling.