[New Feature] Autonomous Phone AI Agent "Supaden" Begins Pre-provisioning of "Identity Verification Function" as an Add-on Module — Completing User Number/Name Confirmation and Interviewing in a Single Call
Kaitaku Inc. has begun pre-provisioning an "Identity Verification Function" as an add-on module for its AI phone agent "Supaden." This new feature allows AI to complete user number and name confirmation, as well as interviewing, in a single call, automating and streamlining phone operations in sectors like finance, e-commerce, and local governments.
📋 Article Processing Timeline
- 📰 Published: May 1, 2026 at 01:02
- 🔍 Collected: April 30, 2026 at 16:31
- 🤖 AI Analyzed: April 30, 2026 at 18:24 (1h 52m after Collected)
Kaitaku Inc. (Headquarters: 19-6 Nakamachi, Shinjuku-ku, Tokyo / Representative Director: Tomonori Matsuki) has announced the pre-provisioning of an "Identity Verification Function" as an add-on module for its AI phone agent "Supaden" to a limited number of customers. This function allows the AI to inquire about user numbers, names, and other details for identity verification. By completing identity verification, interviewing, and initial responses in a single call, it automates phone operations in fields requiring identity verification.
Background
In fields such as finance, e-commerce, local government, and insurance, where inbound calls require identity verification, the scope of AI phone utilization has expanded to include interviewing tasks. However, the following challenges have persisted:
- Identity verification steps are concentrated on human operators, leading to call waiting during peak seasons.
- The verification process before inquiring about the main topic is lengthy, contributing to a burden on customer experience.
- Manual transcription and verification of membership numbers and contract numbers lead to transcription errors and oversight.
In response to these challenges, we developed the "Identity Verification Function" as an add-on module that can complete identity verification within the inbound call flow. This enables AI to complete the inbound operations requiring identity verification, allowing human operators to concentrate on individual, complex responses.
■ Four Key Points of the Identity Verification Function
1. Completes identity verification and interviewing in a single call
It naturally inquires about user numbers, names, dates of birth, etc., and cross-references them with CRM and customer management systems. From identity verification to interviewing inquiry details and providing initial responses, the entire process is completed without interrupting the call.
2. Linked verification with existing customer management systems
It links with core systems such as CRM, customer management systems, and contract management systems to reference user information. This enables automated responses based on individual contract details and usage history, as well as transfer decisions based on verification results.
3. Suppresses identity verification errors with a dual configuration of generative AI and verification AI
The identity verification function integrates a multi-agent configuration where a "Verification AI" independently checks the listening results and generated content, separate from the "Generative AI" that listens to customer utterances and constructs responses. The verification side cross-checks any misunderstandings or misstatements from the generative side, structurally suppressing identity verification errors.
4. Suppresses verification errors with highly accurate listening
Leveraging listening accuracy exceeding 98.7% in semantic interpretation and recognition correctness, it suppresses mishearing of numbers and names. If verification discrepancies occur, it re-inquires without disrupting the flow of conversation.
Main Use Cases
[For Inbound Calls]
Finance, Insurance, Leasing: Automates identity verification using contract numbers and names for inquiries about contract details or payment reminders. Since verification is completed before proceeding to inquire about the main topic, it shortens response times and prevents oversight.
Manufacturing, Wholesale, Retail: AI performs customer number and name verification for order status inquiries and return/exchange requests. Supaden automatically determines the appropriate response or transfer destination based on the inquiry content.
Local Government, Public Services: Automates identity verification and initial responses 24/7 for inquiries requiring user verification, such as tax consultations and childcare support. This ensures that inquiries outside of human operating hours are not missed.
[For Outbound Calls]
Follow-up calls for contract extensions/changes: Conducts guidance after verifying the recipient's identity. It also automatically determines the conditions for handover to a human operator.
Representative's Comment
"Identity verification is the most routine yet most quality-demanding process in phone operations. With the identity verification function, Supaden accurately completes the verification process itself, enabling human operators to concentrate on individual, complex responses, which is their primary focus. We will first offer this to a limited number of customers for pre-provisioning, and after confirming its quality in actual operation, we will gradually roll it out to all users."
— Tomonori Matsuki, Representative Director, Kaitaku Inc.
About Supaden
Supaden is an AI phone agent that supports both inbound and outbound calls. AI automatically conducts calls and processes everything from summarizing, analyzing, and recording response content. It addresses all challenges related to phone operations, from call center automation to improving the efficiency of sales calls.
Main Functions and Features of "Supaden"
Complete automation of outbound/inbound calls
Provides one-stop service for automated outbound calls based on pre-defined scenarios and automatic branching responses for incoming calls.
Automatic data conversion of call logs
All calls are recorded and transcribed in real-time, reflected on the dashboard, and can be exported via CSV/API.
CRM/Core system integration
Achieves writing call results to CRM and referencing/updating inventory/property information via API.
Flexible customization and implementation
Dedicated consultants accompany customers from requirements definition to full-scale implementation, supporting system integration and scenario adjustments.
Enterprise-grade security
Complies with Ministry of Internal Affairs and Communications guidelines, OWASP LLMSVS compliant, all communications encrypted, voice data not used for learning.
Background
In fields such as finance, e-commerce, local government, and insurance, where inbound calls require identity verification, the scope of AI phone utilization has expanded to include interviewing tasks. However, the following challenges have persisted:
- Identity verification steps are concentrated on human operators, leading to call waiting during peak seasons.
- The verification process before inquiring about the main topic is lengthy, contributing to a burden on customer experience.
- Manual transcription and verification of membership numbers and contract numbers lead to transcription errors and oversight.
In response to these challenges, we developed the "Identity Verification Function" as an add-on module that can complete identity verification within the inbound call flow. This enables AI to complete the inbound operations requiring identity verification, allowing human operators to concentrate on individual, complex responses.
■ Four Key Points of the Identity Verification Function
1. Completes identity verification and interviewing in a single call
It naturally inquires about user numbers, names, dates of birth, etc., and cross-references them with CRM and customer management systems. From identity verification to interviewing inquiry details and providing initial responses, the entire process is completed without interrupting the call.
2. Linked verification with existing customer management systems
It links with core systems such as CRM, customer management systems, and contract management systems to reference user information. This enables automated responses based on individual contract details and usage history, as well as transfer decisions based on verification results.
3. Suppresses identity verification errors with a dual configuration of generative AI and verification AI
The identity verification function integrates a multi-agent configuration where a "Verification AI" independently checks the listening results and generated content, separate from the "Generative AI" that listens to customer utterances and constructs responses. The verification side cross-checks any misunderstandings or misstatements from the generative side, structurally suppressing identity verification errors.
4. Suppresses verification errors with highly accurate listening
Leveraging listening accuracy exceeding 98.7% in semantic interpretation and recognition correctness, it suppresses mishearing of numbers and names. If verification discrepancies occur, it re-inquires without disrupting the flow of conversation.
Main Use Cases
[For Inbound Calls]
Finance, Insurance, Leasing: Automates identity verification using contract numbers and names for inquiries about contract details or payment reminders. Since verification is completed before proceeding to inquire about the main topic, it shortens response times and prevents oversight.
Manufacturing, Wholesale, Retail: AI performs customer number and name verification for order status inquiries and return/exchange requests. Supaden automatically determines the appropriate response or transfer destination based on the inquiry content.
Local Government, Public Services: Automates identity verification and initial responses 24/7 for inquiries requiring user verification, such as tax consultations and childcare support. This ensures that inquiries outside of human operating hours are not missed.
[For Outbound Calls]
Follow-up calls for contract extensions/changes: Conducts guidance after verifying the recipient's identity. It also automatically determines the conditions for handover to a human operator.
Representative's Comment
"Identity verification is the most routine yet most quality-demanding process in phone operations. With the identity verification function, Supaden accurately completes the verification process itself, enabling human operators to concentrate on individual, complex responses, which is their primary focus. We will first offer this to a limited number of customers for pre-provisioning, and after confirming its quality in actual operation, we will gradually roll it out to all users."
— Tomonori Matsuki, Representative Director, Kaitaku Inc.
About Supaden
Supaden is an AI phone agent that supports both inbound and outbound calls. AI automatically conducts calls and processes everything from summarizing, analyzing, and recording response content. It addresses all challenges related to phone operations, from call center automation to improving the efficiency of sales calls.
Main Functions and Features of "Supaden"
Complete automation of outbound/inbound calls
Provides one-stop service for automated outbound calls based on pre-defined scenarios and automatic branching responses for incoming calls.
Automatic data conversion of call logs
All calls are recorded and transcribed in real-time, reflected on the dashboard, and can be exported via CSV/API.
CRM/Core system integration
Achieves writing call results to CRM and referencing/updating inventory/property information via API.
Flexible customization and implementation
Dedicated consultants accompany customers from requirements definition to full-scale implementation, supporting system integration and scenario adjustments.
Enterprise-grade security
Complies with Ministry of Internal Affairs and Communications guidelines, OWASP LLMSVS compliant, all communications encrypted, voice data not used for learning.