ITANDI Rental Management Starts Providing AI Resident Support Function

Itandi Corporation (hereinafter "the Company"), which streamlines real estate transactions with technology, is pleased to announce that it has begun providing AI resident support functions in the "ITANDI Rental Management" resident system, a business support service for rental management, starting in March 2026.

◆ Background

The Company's purpose is to "enable people to focus on what matters most," supporting complex transaction processes as an infrastructure for real estate operations.

In the field of real estate rental management, processes such as visually checking the condition of the site for equipment failures and understanding the situation through face-to-face interaction with residents are indispensable. Tasks involving physical movement and on-site verification cannot be completed solely digitally. Meanwhile, amid a shortage of personnel, knowledge specific to each property tends to be concentrated with individual staff members, leading to a significant amount of time spent on information confirmation and administrative tasks. This function aims to streamline these tasks and support the smooth execution of on-site responses. By utilizing AI to shorten complex operational processes, we create an environment where staff can concentrate on what they should truly be addressing.

◆ Overview of AI Resident Support Function

The Company began providing AI resident support functions in the "ITANDI Rental Management" resident system, a business support service for rental management, in March 2026.

This function refers to property information and the context of past interactions to suggest response drafts for resident inquiries. AI pre-clarifies verification points according to the inquiry content and collects/organizes information such as past circumstances, thereby reducing administrative burden. This creates an environment where staff can more smoothly make on-site decisions and provide appropriate responses to residents. It shortens residents' waiting times by immediately suggesting response drafts even for non-routine inquiries requiring individual judgment, such as consultations about equipment failures or questions about contract details. This achieves both time reduction through streamlined staff processes and highly hospitable responses, providing a highly satisfying customer experience for residents.

◆ Future Outlook

Moving forward, we aim to create an environment where property management companies and residents can cooperate through AI for swift problem resolution. For busy residents, AI will carefully listen to the situation and nuances through dialogue and organize necessary information. For property management companies, AI will learn optimal past response patterns, supporting the provision of appropriate services regardless of the staff's skill level. By placing AI between both parties, we will build smooth cooperative relationships based on mutual understanding of each other's situations.

Starting with this AI resident support function, we will further expand the scope of AI-based support, leveraging our company's strength in product design that thoroughly understands industry-specific complex legal regulations and business practices, which cannot be replaced by general-purpose AI.

The Company will continue to provide safe and convenient services for all individuals involved in the real estate industry and for residents, by becoming an infrastructure company that supports the real estate industry and its surrounding areas with technology.

◆ About Security
This function thoroughly ensures information isolation as a security measure. The AI operates in a "stateless" environment where it does not accumulate information, and data is immediately discarded after processing is complete. Input data is not reused for AI training, ensuring the secure protection of highly confidential data assets.

◆ Inquiries from real estate companies regarding this service

URL: https://service.itandi.co.jp/contacts/kanri

◆ Overview of "ITANDI Rental Management" Resident System

This is a management system for in-residence operations for rental housing, enabling smooth communication with residents through a My Page function and chat, among others.

With functions such as cancellation application and document creation, procedures related to occupancy, renewal, and vacating can be completed online. Electronic contracts generated during renewal and vacating can also be processed online, and the progress of these procedures can be shared in real-time with related parties such as property owners, construction companies, guarantee companies, and house cleaning companies.

◆ ITANDI Service Introduction

https://service.itandi.co.jp/

We provide DX services for a series of operations in real estate rental and sales transactions. In the real estate rental sector, we operate the real-time inter-broker site "ITANDI BB," as well as "ITANDI Rental Management," a business support service for rental management linked with "ITANDI BB," and "ITANDI Rental Brokerage (formerly "Nomad Cloud")," a sales support service for rental brokerage. In the real estate sales sector, we operate "ITANDI Sales PropoCloud," a sales support service for real estate sales brokerage companies, achieving smooth operational and transactional experiences in each area.

◆ Itandi Overview

Itandi Corporation is a real estate tech company with the mission of "streamlining real estate transactions with technology," providing services that solve problems in the real estate industry. Through its main business, the number of electronic tenancy applications provided annually exceeds 1 million, and the number of electronic contracts exceeds 340,000 annually (＊1). By making tenancy applications and lease-related documents paperless, the company has achieved a reduction of approximately 11.51 million sheets of paper annually (＊2), promoting DX in the real estate industry.

（＊1）Period: April 1, 2024 - March 31, 2025

（＊2）Based on company standards. Period: April 1, 2024 - March 31, 2025. Calculated based on the estimated number of reduced sheets by companies that have adopted "ITANDI Rental Management" provided by the Company.

Company Name: Itandi Corporation

Representative: Akihiro Nagashima, Representative Director, President, Executive Officer, CEO

URL：https://corp.itandi.co.jp/

Head Office: Sumitomo Fudosan Roppongi Grand Tower 42F, 3-2-1 Roppongi, Minato-ku, Tokyo

Established: June 2012

Business Activities:

・Development and operation of real-time inter-broker real estate sites

・Development and operation of DX services for real estate rental and sales operations

・Development and operation of real estate data services