[Over 900 Sites Deployed] Helpfeel Accelerates Growth as the 'Knowledge Base' for the AI Agent Era
Helpfeel Inc. announced that its AI-searchable FAQ system 'Helpfeel' surpassed 900 site deployments as of April 1, 2026. Celebrating its 7th anniversary, the service has evolved into an 'AI Knowledge Data Platform'.
📋 Article Processing Timeline
- 📰 Published: April 23, 2026 at 19:00
- 🔍 Collected: April 23, 2026 at 10:31
- 🤖 AI Analyzed: April 23, 2026 at 11:30 (59 min after Collected)
Helpfeel Inc. (Headquarters: Kyoto City, Kyoto Prefecture; Representative Director and CEO: Isshu Rakusai; hereinafter 'Helpfeel'), a company accelerating the societal implementation of AI through the power of knowledge, is pleased to announce that as of April 1, 2026, deployments of its AI-searchable FAQ 'Helpfeel' have surpassed 900 sites.
In the software market, the competitive advantage of existing SaaS is being questioned, and attention is increasingly turning to 'AI-native' companies that design their value proposition on the premise of AI. Amidst this, 'Helpfeel', born in 2019 as a search-based FAQ system, has reached its 7th anniversary since launch. Today, with a knowledge base supporting AI utilization at its core, it has evolved into a comprehensive 'AI Knowledge Data Platform' encompassing AI agents, internal knowledge search, and VoC analysis.
[Overview of this Release]
Latest Track Record: Deployments of 'Helpfeel' surpassed 900 sites as of April 1, 2026.
Growth Trajectory: 7th anniversary of the service launch. Expanded further from a cumulative 800 sites (latest data as of April 1, 2026).
Adopting Industries: Adoption is accelerating primarily among large enterprises in sectors requiring high accuracy, such as finance, infrastructure, manufacturing, and retail.
Value Provided: Expanding adoption as a 'knowledge base' referenced by AI, evolving into an AI-native platform.
Helpfeel, 7th Anniversary of Release & Over 900 Sites Deployed
■ Background: Providing 'AI-Native' Value Demanded in the AI Agent Era
With the evolution of generative AI, the distinction in the software market has become clear between 'traditional SaaS', 'SaaS equipped with AI features', and 'AI-native' companies that offer products designed with AI as a premise. What is required in the AI era is not mere feature additions, but effective solutions that generate results in operations and customer touchpoints. To achieve this, a knowledge base that AI can accurately reference and utilize is indispensable.
Since its launch in 2019, 'Helpfeel' has structured information scattered within companies—such as FAQs, manuals, and various documents—into a format easily usable by technology. This seven-year endeavor has shaped a knowledge base optimized for AI utilization.
Starting from this foundation, Helpfeel is expanding its service areas beyond customer service domains like FAQs and AI agents to include internal knowledge search and VoC analysis. It enables highly accurate responses by AI, supporting operational efficiency and improved customer satisfaction.
■ Surpassing 900 Sites: From FAQs to a Foundation Supporting AI Utilization
'Helpfeel' has seen widespread adoption primarily in sectors requiring high accuracy and reliability, such as finance and infrastructure, surpassing 900 deployed sites as of April 1, 2026.
Behind this is a growing movement to adopt 'Helpfeel' beyond the framework of FAQs as a common foundation for AI utilization. Its flexible design, which allows knowledge to be expanded for multiple purposes such as 'internal knowledge' and 'marketing' as needed—not just 'customer service'—is supported by many companies.
■ Future Outlook: Aiming to be a Global AI Company from Japan
Having reached the milestone of 900 sites, Helpfeel will further strengthen its expansion domestically and internationally. In Japan, we will refine our value proposition as an 'AI Knowledge Data Platform', while accelerating our business in the global market by leveraging the expertise in knowledge construction and operational support cultivated in Japan.
Moving forward, as a 'corporate AI partner', Helpfeel will continue to support the improvement of corporate productivity and the sophistication of decision-making through the power of knowledge, driving the societal implementation of AI.
■ 'AI Knowledge Data Platform' Accelerating Corporate AI Utilization
The key to unlocking the true value of AI lies in the quality and structure of the 'knowledge data' it references.
'Helpfeel' is an AI knowledge data platform that organizes and structures information scattered within a company—such as FAQs, manuals, and documents—transforming it into 'knowledge assets' that AI can utilize.
With the knowledge base at its core, it consistently supports everything from customer service via FAQs and AI agents to operator support and VoC analysis. Starting from knowledge, it sophisticates corporate decision-making and customer experience, leading to improved competitiveness. It has been adopted by over 900 sites, focusing on enterprise companies in finance, infrastructure, manufacturing, and retail (as of April 2026).
'Helpfeel' Service Site: https://www.helpfeel.com
■ Helpfeel Inc. Overview
Founded: December 21, 2007 (Japanese corporation established on December 4, 2020)
Representative: Isshu Rakusai, Representative Director and CEO
In the software market, the competitive advantage of existing SaaS is being questioned, and attention is increasingly turning to 'AI-native' companies that design their value proposition on the premise of AI. Amidst this, 'Helpfeel', born in 2019 as a search-based FAQ system, has reached its 7th anniversary since launch. Today, with a knowledge base supporting AI utilization at its core, it has evolved into a comprehensive 'AI Knowledge Data Platform' encompassing AI agents, internal knowledge search, and VoC analysis.
[Overview of this Release]
Latest Track Record: Deployments of 'Helpfeel' surpassed 900 sites as of April 1, 2026.
Growth Trajectory: 7th anniversary of the service launch. Expanded further from a cumulative 800 sites (latest data as of April 1, 2026).
Adopting Industries: Adoption is accelerating primarily among large enterprises in sectors requiring high accuracy, such as finance, infrastructure, manufacturing, and retail.
Value Provided: Expanding adoption as a 'knowledge base' referenced by AI, evolving into an AI-native platform.
Helpfeel, 7th Anniversary of Release & Over 900 Sites Deployed
■ Background: Providing 'AI-Native' Value Demanded in the AI Agent Era
With the evolution of generative AI, the distinction in the software market has become clear between 'traditional SaaS', 'SaaS equipped with AI features', and 'AI-native' companies that offer products designed with AI as a premise. What is required in the AI era is not mere feature additions, but effective solutions that generate results in operations and customer touchpoints. To achieve this, a knowledge base that AI can accurately reference and utilize is indispensable.
Since its launch in 2019, 'Helpfeel' has structured information scattered within companies—such as FAQs, manuals, and various documents—into a format easily usable by technology. This seven-year endeavor has shaped a knowledge base optimized for AI utilization.
Starting from this foundation, Helpfeel is expanding its service areas beyond customer service domains like FAQs and AI agents to include internal knowledge search and VoC analysis. It enables highly accurate responses by AI, supporting operational efficiency and improved customer satisfaction.
■ Surpassing 900 Sites: From FAQs to a Foundation Supporting AI Utilization
'Helpfeel' has seen widespread adoption primarily in sectors requiring high accuracy and reliability, such as finance and infrastructure, surpassing 900 deployed sites as of April 1, 2026.
Behind this is a growing movement to adopt 'Helpfeel' beyond the framework of FAQs as a common foundation for AI utilization. Its flexible design, which allows knowledge to be expanded for multiple purposes such as 'internal knowledge' and 'marketing' as needed—not just 'customer service'—is supported by many companies.
■ Future Outlook: Aiming to be a Global AI Company from Japan
Having reached the milestone of 900 sites, Helpfeel will further strengthen its expansion domestically and internationally. In Japan, we will refine our value proposition as an 'AI Knowledge Data Platform', while accelerating our business in the global market by leveraging the expertise in knowledge construction and operational support cultivated in Japan.
Moving forward, as a 'corporate AI partner', Helpfeel will continue to support the improvement of corporate productivity and the sophistication of decision-making through the power of knowledge, driving the societal implementation of AI.
■ 'AI Knowledge Data Platform' Accelerating Corporate AI Utilization
The key to unlocking the true value of AI lies in the quality and structure of the 'knowledge data' it references.
'Helpfeel' is an AI knowledge data platform that organizes and structures information scattered within a company—such as FAQs, manuals, and documents—transforming it into 'knowledge assets' that AI can utilize.
With the knowledge base at its core, it consistently supports everything from customer service via FAQs and AI agents to operator support and VoC analysis. Starting from knowledge, it sophisticates corporate decision-making and customer experience, leading to improved competitiveness. It has been adopted by over 900 sites, focusing on enterprise companies in finance, infrastructure, manufacturing, and retail (as of April 2026).
'Helpfeel' Service Site: https://www.helpfeel.com
■ Helpfeel Inc. Overview
Founded: December 21, 2007 (Japanese corporation established on December 4, 2020)
Representative: Isshu Rakusai, Representative Director and CEO