AVILEN Launches Generative AI Voicebot That Connects Core Systems with Voice Dialogue, Identifies Cases from Phone Calls, and Provides Immediate Answers
AVILEN has launched a "Generative AI Voicebot" to automate internal phone inquiries and improve operational efficiency. This solution replaces phone support tasks, such as progress checks from sales representatives, with AI and achieves real-time responses by integrating with core systems.
📋 Article Processing Timeline
- 📰 Published: April 30, 2026 at 20:00
- 🔍 Collected: April 30, 2026 at 11:32
- 🤖 AI Analyzed: April 30, 2026 at 13:33 (2h 1m after Collected)
AVILEN Inc. (Headquarters: Chuo-ku, Tokyo; Representative Director: Kotaro Takahashi; hereinafter "AVILEN") has launched a "Generative AI Voicebot" that automates internal phone inquiry handling and improves operational efficiency.
This solution replaces phone support for tasks such as progress checks from sales representatives, which are concentrated in sales support organizations, with generative AI. After a proof-of-concept (PoC) with a major information and telecommunications company, high practicality in case identification and automated responses via voice dialogue was confirmed, leading to its official launch for a wide range of industries.
- What is the "Generative AI Voicebot"?
This solution is an advanced voice dialogue system that integrates speech recognition, generative AI, and system integration.
Even for highly flexible inquiries that were difficult to handle with conventional systems, the AI logically extracts and interviews necessary items for case identification and immediately provides automated answers regarding contract status and operational status over the phone. API integration based on a unique architecture enables real-time information provision by referencing internal core systems.
- Background
In many companies, it has become standard practice for sales representatives on the go to call sales support organizations for information just before a visit, as they cannot operate their own systems while moving. However, phone inquiries often take a long time to extract information, leading to increased workload for support organizations and waiting times for sales teams, which has been a major challenge.
Our company promotes AX (AI Transformation), which rebuilds business processes entirely based on AI. This solution was developed to transform human-dependent "phone inquiries" into structured data processing, evolving sales support operations to be more efficient and agile.
- Features of the "Generative AI Voicebot"
- ① Automation of "Case Identification" through proactive interviewing
Generative AI sequentially interviews necessary items for case identification through dialogue with sales representatives. This ensures that the process is not dependent on the completeness of information provided by the inquirer, and the AI fully replaces the information extraction work previously done by staff.
- ② Immediate responses through real-time core system integration
Through proprietary API integration, the system references core systems in real-time based on the information gathered. Sales representatives can grasp the latest contract status and operational status with a single phone call, regardless of location or time, dramatically accelerating preparation speed before business negotiations.
- ③ Hybrid guidance flow tailored to practical operations
The system automatically identifies complex cases that are difficult to resolve entirely by AI and automatically allocates them to the optimal channel, such as guiding users by voice to an existing confirmation portal site. Furthermore, by accumulating dialogue content as digital data, it is possible to visualize on-site needs and utilize them for subsequent improvement measures.
- Future Outlook
Through the provision of this solution, we will strongly support the AX (AI Transformation) of companies with large sales organizations. Going forward, we will strengthen collaboration with other AI solutions, such as email analysis platforms, to solve all on-site challenges through AI-driven information structuring and automation, thereby promoting the creation of truly "AI-first" organizations.
Our company is guided by the purpose of "Enriching humanity with data and algorithms." By promoting corporate AX, we aim to create an environment where people can focus on more creative tasks, maximizing organizational capabilities, and contributing to the development of society as a whole.
- Consultations and Quote Requests
Service Page
https://avilen.co.jp/dev/solution/
Material Download Form
https://avilen.co.jp/solutions/form/download/
Quote Request/Inquiry
https://avilen.co.jp/solutions/form/contact/
- About AVILEN Inc.
Company Name: AVILEN Inc.
Representative: Kotaro Takahashi, Representative Director
Website: https://avilen.co.jp/
Location: Akihabara First Square 9F, 2-3-3 Nihonbashi Bakurocho, Chuo-ku, Tokyo
Established: August 15, 2018
Business Activities:
AVILEN, with the purpose of "Enriching humanity with data and algorithms," provides AI solutions primarily consisting of AI-powered software development and build-up packages (support for building digital organizations) to approximately 1000 companies, mainly listed companies (as of end of February 2026). We offer comprehensive support from the formulation of corporate AI transformation strategies to the development and implementation of AI, and the establishment of organizations and talent development for in-house AI utilization.
This solution replaces phone support for tasks such as progress checks from sales representatives, which are concentrated in sales support organizations, with generative AI. After a proof-of-concept (PoC) with a major information and telecommunications company, high practicality in case identification and automated responses via voice dialogue was confirmed, leading to its official launch for a wide range of industries.
- What is the "Generative AI Voicebot"?
This solution is an advanced voice dialogue system that integrates speech recognition, generative AI, and system integration.
Even for highly flexible inquiries that were difficult to handle with conventional systems, the AI logically extracts and interviews necessary items for case identification and immediately provides automated answers regarding contract status and operational status over the phone. API integration based on a unique architecture enables real-time information provision by referencing internal core systems.
- Background
In many companies, it has become standard practice for sales representatives on the go to call sales support organizations for information just before a visit, as they cannot operate their own systems while moving. However, phone inquiries often take a long time to extract information, leading to increased workload for support organizations and waiting times for sales teams, which has been a major challenge.
Our company promotes AX (AI Transformation), which rebuilds business processes entirely based on AI. This solution was developed to transform human-dependent "phone inquiries" into structured data processing, evolving sales support operations to be more efficient and agile.
- Features of the "Generative AI Voicebot"
- ① Automation of "Case Identification" through proactive interviewing
Generative AI sequentially interviews necessary items for case identification through dialogue with sales representatives. This ensures that the process is not dependent on the completeness of information provided by the inquirer, and the AI fully replaces the information extraction work previously done by staff.
- ② Immediate responses through real-time core system integration
Through proprietary API integration, the system references core systems in real-time based on the information gathered. Sales representatives can grasp the latest contract status and operational status with a single phone call, regardless of location or time, dramatically accelerating preparation speed before business negotiations.
- ③ Hybrid guidance flow tailored to practical operations
The system automatically identifies complex cases that are difficult to resolve entirely by AI and automatically allocates them to the optimal channel, such as guiding users by voice to an existing confirmation portal site. Furthermore, by accumulating dialogue content as digital data, it is possible to visualize on-site needs and utilize them for subsequent improvement measures.
- Future Outlook
Through the provision of this solution, we will strongly support the AX (AI Transformation) of companies with large sales organizations. Going forward, we will strengthen collaboration with other AI solutions, such as email analysis platforms, to solve all on-site challenges through AI-driven information structuring and automation, thereby promoting the creation of truly "AI-first" organizations.
Our company is guided by the purpose of "Enriching humanity with data and algorithms." By promoting corporate AX, we aim to create an environment where people can focus on more creative tasks, maximizing organizational capabilities, and contributing to the development of society as a whole.
- Consultations and Quote Requests
Service Page
https://avilen.co.jp/dev/solution/
Material Download Form
https://avilen.co.jp/solutions/form/download/
Quote Request/Inquiry
https://avilen.co.jp/solutions/form/contact/
- About AVILEN Inc.
Company Name: AVILEN Inc.
Representative: Kotaro Takahashi, Representative Director
Website: https://avilen.co.jp/
Location: Akihabara First Square 9F, 2-3-3 Nihonbashi Bakurocho, Chuo-ku, Tokyo
Established: August 15, 2018
Business Activities:
AVILEN, with the purpose of "Enriching humanity with data and algorithms," provides AI solutions primarily consisting of AI-powered software development and build-up packages (support for building digital organizations) to approximately 1000 companies, mainly listed companies (as of end of February 2026). We offer comprehensive support from the formulation of corporate AI transformation strategies to the development and implementation of AI, and the establishment of organizations and talent development for in-house AI utilization.