Comsquare Establishes New Corporate Value 'Zero Digital Divide'

Comsquare Co., Ltd. (Headquarters: Chuo-ku, Tokyo; Chairman of the Board: Yasushi Ueshima; hereinafter 'Comsquare') has announced 'Zero Digital Divide*' as its new corporate value, aiming for a future where more people can leverage technology.

By deeply integrating AI technology into all of its products and services, the company aims to eliminate disparities in work execution caused by the presence or absence of IT expertise, realizing a society where even those without specialized knowledge can utilize technology in their work.

*'Zero Digital Divide' is a trademark currently being applied for by Comsquare Co., Ltd.

[About Comsquare's Definition of 'Zero Digital Divide']
Generally, 'digital divide' refers to social disparities caused by access to digital devices and communication environments. In this release, Comsquare's 'Zero Digital Divide' is defined differently, as the company's own concept referring to 'the disparity in work execution capabilities arising between employees with and without IT expertise' in corporate activities.

■ Background for Establishing the New Corporate Value 'Zero Digital Divide'

In modern society, the importance of DX (Digital Transformation) continues to increase, but disparities due to varying levels of in-house IT skills are hindering productivity improvements for companies and individuals.

Since its founding, Comsquare has solved corporate challenges using its advanced telephony technology and operational automation know-how in IT infrastructure.
The newly established 'Zero Digital Divide' represents the company's determination to 'open technology not just to a few specialists, but to a wider range of people.'

■ The World Realized by 'Zero Digital Divide'

By standardly implementing AI in its own products and services, Comsquare will provide the following value:

Operability Independent of Expertise
Eliminating the need for complex settings or programming, AI will understand user intent and support intuitive operation through conversational interfaces and more.

Expanding the Scope of Business Automation
Making operational automation and data analysis, traditionally handled mainly by engineers, more easily accessible to on-site staff, promoting company-wide efficiency.

Creating a Work Environment Where Diverse Talent Can Thrive
By lowering the barriers to using digital tools, the company supports an environment where more people, regardless of age, experience, or background, can leverage the latest technology to achieve high performance.

■ Main Target Products and Services

Comsquare will reflect the implementation of AI and the philosophy of 'Zero Digital Divide' in the following key solutions:

Telephony Solutions (VoiceX, CallTracker, etc.)
Supporting no-code DX of customer contact points through AI-powered voice analysis and response automation.

IT Infrastructure Monitoring and Operation Solutions (PatrolClarice, Robostein, etc.)
Enhancing predictive detection and automated recovery using AI, significantly reducing the burden on IT administrators.

As part of the 'Zero Digital Divide' initiative, AI functions have already been implemented in the IT operations automation platform 'Robostein'.
Please check here for details.

■ About Comsquare Co., Ltd.

For over 30 years since its founding, Comsquare has provided unique solutions based on telephony technology and IT infrastructure monitoring and operational know-how. The company offers a wide range of services including cloud-based PBX (telephone exchanges), call tracking (phone call effectiveness measurement), and advanced monitoring and operational automation for IT infrastructure, supporting the digitalization of businesses.