"Inside the Mind of a Veteran Clinic Director" to AI -- Chiropractic and Treatment Clinic Group Streamlines Knowledge Transfer and Staff Training with Generative AI

The chiropractic and treatment clinic industry faces chronic labor shortages and the "personalization" of treatment and management know-how, which is concentrated in the hands of founders and veteran practitioners. Meanwhile, generative AI is increasingly being utilized, particularly in areas such as creating work records and sharing know-how.

Comix Inc. (Headquarters: Shibuya-ku, Maruyamacho, Tokyo; Representative Director: Akihiro Suzuki) has supported the introduction of generative AI, including the development of an "AI Clinic Director Bot" that learns the thought processes of a company's founder, for companies operating chiropractic and treatment clinic groups. They are also beginning to accept consultations for a "Generative AI Utilization Support Pack" tailored for the chiropractic and treatment clinic industry.

Background and Challenges

In service and medical professions, including the chiropractic and treatment clinic industry, the active job opening to applicant ratio remains high, making talent acquisition a structural challenge. As businesses expand and the number of clinics increases, the following "personalization" issues become more apparent in the field:

- Consultations and questions from staff, ranging from treatment approaches to staff management and business decisions, are concentrated on the founder or specific veteran clinic directors. - Training takes a long time, and the sharing and standardization of know-how cannot keep up. - Business owners themselves are occupied with interpersonal negotiations and management decisions, preventing them from focusing on their core duties.

Even for growing chiropractic and treatment clinic groups, streamlining knowledge transfer and staff training has been a challenge. Especially with multi-location expansion, quickly and accurately disseminating the management's philosophy and decision-making criteria to field staff is key to business growth.

Services Provided

1) Support for Building an "AI Clinic Director Bot"

Comix has provided instruction and implementation support for a method to create an AI bot with a personality that mimics a specific individual's thinking, by combining NotebookLM and ChatGPT.

- Collect and organize information about the target individual using NotebookLM, and generate personality definition data (prompts). - Integrate this into ChatGPT's project function and operate it as a bot that responds "in character." - Enable staff to consult the "AI Clinic Director" before asking the person directly.

This is expected to reduce training costs and accelerate knowledge sharing. Furthermore, a method has been introduced to use a bot that mimics the thinking of a respected executive as a "sounding board" for management issues.

2) Consultation Acceptance for "Generative AI Utilization Support Pack"

Consultation acceptance has begun for the "Generative AI Utilization Support Pack," which supports the introduction and adoption of generative AI for chiropractic and treatment clinics. The support is designed with three pillars, assuming it can be introduced and operated even by corporations and businesses without dedicated IT staff:

- Environment Setup: Establishing a secure usage environment that considers security measures and personal information protection. - Guideline Formulation: Support for establishing usage rules for field staff, such as "what can be input." - Adoption Training: Accompaniment-style training aimed at enabling the field staff to operate independently.

Inquiries about Generative AI Utilization Support can be made here.

Inquiries about this article can be made here.

Features and Strengths

- Field-Driven Design: Identifies application areas along the clinic's workflow, rather than based on theoretical concepts. - Organizational Asset Creation of Field Know-How: Achieves responses unique to the field that general knowledge cannot provide, by referencing veteran practitioners' case examples and training manuals (utilizing a knowledge base). - Concrete Measures for Introduction Barriers: Presents measures for handling personal information and sensitive personal information, and a policy for establishing a process for presenting the basis of answers and final confirmation (Human-in-the-loop). - Assumes Small-Scale Start: Designed in stages, from the phase of the executive's personal tool familiarization to the expansion into routine tasks for field staff.

Target Users and Usage Scenarios

Target Users

- Management/Clinic Directors of chiropractic and treatment clinics: Those who want to resolve personalization issues and reduce training costs for multi-location expansion and organizational growth. - Field Managers (Area Managers, etc.): Those who want to improve the efficiency of responding to staff questions and training. - Administrative Departments: Those who want to streamline back-office operations and focus on supporting the field.

Example Usage Scenarios

- Indirect Operations: Voice input AI (Aqua Voice) for chat, email, and generative AI instructions; automatic generation of HR evaluation dashboards, company lists, and analysis reports by AI agents. - Field Operations & Human Resources: Preliminary consultation (AI sounding board) for difficult communications involving emotions, such as feedback to staff who are motivated but misdirected. A method is being adopted where "sounding board" sessions with AI are repeated 10-20 times to refine expressions that convey key points without causing friction. - Organizational Strength Enhancement: Building a knowledge base systematizing veteran practitioners' know-how, streamlining new employee training.

Future Outlook

Comix Inc. aims to go beyond mere "introduction" of generative AI in chiropractic and treatment clinics, supporting operational design that allows for continuous improvement by the field and human resource development, thereby increasing reproducibility from pilot projects to full-scale deployment across all business locations.

At the client companies, the process is currently advancing from the phase of the executive's personal tool familiarization to the phase of deployment into routine tasks for field staff (e.g., creating interview sheets, drafting contracts). The strategy moving forward will continue to emphasize the operational policy of "having AI create 80-90% and humans perform the final finishing touches," allowing human staff to concentrate on high-value-added tasks such as negotiations.

Inquiries about Generative AI Utilization Support can be made here.

Inquiries about this article can be made here.

ーーー Comix Inc. Company Overview ーーーーーーー

Head Office Address: Kondo Building 2F, 15-4 Maruyamacho, Shibuya-ku, Tokyo

Representative: Representative Director Akihiro Suzuki

Established: September 2007

Business Activities: Generative AI utilization productivity improvement support, sales support for BtoB businesses, freelance professional matching, etc.

Web: https://www.comix.co.jp/

Comix Academy: https://www.comix.co.jp/academy/

【Inquiries】

TEL: 03-5459-5394 MAIL: n.adachi@comix.co.jp Contact: Comix Inc. Naruo Adachi