Comdesign Signs 'Annual Gold' Authorized Marketing Partner (AMP) Agreement with HDI-Japan
Comdesign, Inc., provider of the cloud CTI service 'CT-e1/SaaS', has signed an Annual Gold partnership with HDI-Japan, an international organization for support services, effective April 2026.
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- 📰 Published: April 28, 2026 at 19:00
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Comdesign, Inc. (Headquarters: Chiyoda-ku, Tokyo; President: Kenji Terao), which provides the cloud-based CTI service 'CT-e1/SaaS' for contact centers on a monthly basis, has signed an 'Annual Gold' agreement as an HDI-Japan Authorized Marketing Partner (AMP) with HDI-Japan (Headquarters: Kawasaki City, Kanagawa Prefecture), the Japanese branch of HDI, an international evaluation body for the support services industry, starting April 2026.
Significance of the Authorized Marketing Partner (AMP) Annual Gold Partnership
Comdesign has supported a wide range of contact center operations across various sizes and industries through the development and provision of the cloud-based CTI 'CT-e1/SaaS.' Being recognized as an AMP Annual Gold Partner by HDI-Japan is positioned as a significant step for the company to further enhance its expertise and reliability in the contact center domain.
Moving forward, through activities in partnership with HDI-Japan, Comdesign will continue to support its customers and the many companies and professionals involved in contact centers to help them achieve higher quality contact center operations.
About HDI and HDI-Japan
HDI was established in the United States in 1989 as the world's largest membership organization for IT support services and built the world's first international certification program. With a global network, as of April 2026, HDI is active in 40 countries across five continents, with over 100 local chapters. It contributes to the improvement of service quality and the development of the industry through the establishment of industry standards, international certification training, and auditing of support centers.
HDI-Japan was established in 2001 in response to strong requests from HDI US, HDI UK, and the support industry in Japan. Subsequently, the 'HDI Contact Center Ranking' launched in 2006 had a significant impact on the industry and has now become one of Asia's largest benchmarking databases, utilized across various sectors. In recent years, it has been promoting education, certification, and standardization activities in the Philippines, which has become one of the world's largest contact center BPO regions, as well as in the domestic contact center industry.
About 'CT-e1/SaaS'
'CT-e1/SaaS' is a cloud-based CTI service provided by Comdesign. In addition to the benefits of cloud-based services such as low cost and no need for dedicated equipment, it is characterized by high functional comprehensiveness and the ability for flexible customization for each company. It has been adopted by more than 1,950 tenants and over 34,000 seats.
For details, please refer to the following URL:
https://comdesign.co.jp/
About Comdesign, Inc.
Comdesign was founded in 2000 and began providing the cloud-based CTI service 'CT-e1/SaaS' in 2008. With its highly scalable self-developed architecture and the 'CXaaS' service model that responds meticulously to user needs, it is supported by contact centers of all sizes and industries.
*What is CXaaS (Customer Experience as a Service)?
'CXaaS' is a service model that provides not only the provision and development of cloud CTI functions required for contact centers but also a support system by specialized engineers necessary until utilization, all at a fixed cost.
Related Book: 'CXaaS: A New Cloud Service Model for Realizing Aggressive IT Utilization' (Shoeisha)
Contact Information
Comdesign, Inc.
Sales & Marketing Group: Terao (Nozomi)
Phone: 050-5808-5500
E-mail: sales@comdesign.co.jp
Significance of the Authorized Marketing Partner (AMP) Annual Gold Partnership
Comdesign has supported a wide range of contact center operations across various sizes and industries through the development and provision of the cloud-based CTI 'CT-e1/SaaS.' Being recognized as an AMP Annual Gold Partner by HDI-Japan is positioned as a significant step for the company to further enhance its expertise and reliability in the contact center domain.
Moving forward, through activities in partnership with HDI-Japan, Comdesign will continue to support its customers and the many companies and professionals involved in contact centers to help them achieve higher quality contact center operations.
About HDI and HDI-Japan
HDI was established in the United States in 1989 as the world's largest membership organization for IT support services and built the world's first international certification program. With a global network, as of April 2026, HDI is active in 40 countries across five continents, with over 100 local chapters. It contributes to the improvement of service quality and the development of the industry through the establishment of industry standards, international certification training, and auditing of support centers.
HDI-Japan was established in 2001 in response to strong requests from HDI US, HDI UK, and the support industry in Japan. Subsequently, the 'HDI Contact Center Ranking' launched in 2006 had a significant impact on the industry and has now become one of Asia's largest benchmarking databases, utilized across various sectors. In recent years, it has been promoting education, certification, and standardization activities in the Philippines, which has become one of the world's largest contact center BPO regions, as well as in the domestic contact center industry.
About 'CT-e1/SaaS'
'CT-e1/SaaS' is a cloud-based CTI service provided by Comdesign. In addition to the benefits of cloud-based services such as low cost and no need for dedicated equipment, it is characterized by high functional comprehensiveness and the ability for flexible customization for each company. It has been adopted by more than 1,950 tenants and over 34,000 seats.
For details, please refer to the following URL:
https://comdesign.co.jp/
About Comdesign, Inc.
Comdesign was founded in 2000 and began providing the cloud-based CTI service 'CT-e1/SaaS' in 2008. With its highly scalable self-developed architecture and the 'CXaaS' service model that responds meticulously to user needs, it is supported by contact centers of all sizes and industries.
*What is CXaaS (Customer Experience as a Service)?
'CXaaS' is a service model that provides not only the provision and development of cloud CTI functions required for contact centers but also a support system by specialized engineers necessary until utilization, all at a fixed cost.
Related Book: 'CXaaS: A New Cloud Service Model for Realizing Aggressive IT Utilization' (Shoeisha)
Contact Information
Comdesign, Inc.
Sales & Marketing Group: Terao (Nozomi)
Phone: 050-5808-5500
E-mail: sales@comdesign.co.jp