Cloud CTI 'CT-e1/SaaS' Begins Integration with NTT TechnoCross's CRM Solution 'CTBASE/AgentProSMART'

In addition to basic features such as Interactive Voice Response (IVR) and Automatic Call Distribution (ACD), which are commonly known as CTI systems used in call center operations, we offer an advanced cloud-based CTI service with expandability that includes integration with external CRMs, smartphones, and text transcription of call recordings (voice recognition). Despite being a subscription service, we deliver free customization and human support from implementation through to operation.