THSR Signal Failure: Minister Chen Shikai Demands Investigation and Online Refund System

Central News Agency, Miaoli, May 26. A signal failure occurred on the Taiwan High Speed Rail (THSR) yesterday, leading to degraded operations. Following overnight repairs, normal service resumed today. Minister of Transportation Chen Shikai stated in an interview this morning that he has demanded a thorough investigation into the mechanical and signal display failures and requested that THSR study the implementation of an online refund system for passengers. Minister Chen attended the groundbreaking ceremony for the improvement project of the T61 West Coast Expressway in Miaoli this morning. Regarding the adjustment of the daily schedule due to yesterday's signal failure, Chen noted that THSR has resumed normal operations. Although the initial problem was identified and equipment updated, he insisted on finding the root cause of the mechanical and signal display anomalies, noting that THSR has formed an investigation team. Chen mentioned that while traveling south on the THSR this morning, he observed the company providing snacks and water at stations as an apology. He expressed confidence that THSR would pay closer attention to overall operational stability in the future. Regarding refunds, Chen noted that many passengers were affected yesterday. Depending on the delay, 50% or full refunds are provided. He emphasized that requiring passengers to visit station counters for refunds is inconvenient, and given that many purchase tickets online, he has asked THSR to study an online refund mechanism to simplify the process.