IRIE Refund Dispute: FSC Says Consumers Do Not Need to Pay Off Installment Payments First
Regarding the IRIE Medical Aesthetics Clinic's alleged hidden camera scandal and subsequent refund demands, where customers were reportedly told to pay off remaining installment payments first, the Financial Supervisory Commission (FSC) clarified that for disputes over unfulfilled service contracts, cardholders are not required to pay off the remaining balance. Issuing or acquiring institutions will handle such cases based on protecting cardholder rights. The FSC plans to investigate individual cases.
📋 Article Processing Timeline
- 📰 Published: May 11, 2026 at 15:25
- 🔍 Collected: May 11, 2026 at 15:31 (6 min after Published)
- 🤖 AI Analyzed: May 11, 2026 at 21:59 (6h 27m after Collected)
Central Message
(Central News Agency reporter Su Szu-yun, Taipei, 11th) IRIE Medical Aesthetics Clinic is suspected of being involved in hidden camera voyeurism. Some members of the public reported that when they requested refunds from IRIE, the company claimed that because it was an installment payment, the remaining balance had to be paid off first before a full refund could be processed. The Financial Supervisory Commission (FSC) stated that for consumer disputes involving unfulfilled service contracts, acquiring institutions or issuing institutions will handle the matter based on protecting cardholders' rights. Consumers will not encounter situations where they must pay off the full amount before receiving a refund. The FSC will further investigate individual cases.
The Legislative Yuan's Finance Committee today reviewed the FSC's budget for fiscal year 115 and conducted inquiries.
DPP legislator Lee Kun-cheng explained that a recent systemic hidden camera incident allegedly involving IRIE has caused controversy, and many people encountered obstacles when demanding refunds. Some businesses claimed, "Because it is an installment payment, the full amount must be paid first before a lump-sum refund can be processed," pushing responsibility to "bank regulations." He demanded that the FSC clearly explain the principles of credit card refunds to the public to prevent businesses from continuing to use "complying with bank regulations" as an excuse to refuse refunds.
FSC Banking Bureau Director Tung Cheng-chang explained that the situation mentioned by the legislator should not occur. There is a consistent regulation for credit card installment payments. The FSC will follow up by understanding the individual cases from the acquiring banks and issuing banks.
Tung Cheng-chang further explained that for credit card installment payments, in consumer disputes involving unfulfilled service contracts, whether it is an acquiring institution or an issuing institution, they will handle the matter based on protecting the cardholder's rights. Consumers will not encounter situations where they need to pay off the full amount before receiving a refund. If needed, the Financial Consumer Mediation Center can also provide assistance. (Editor: Pan Yi-ching) 1150511
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(Central News Agency reporter Su Szu-yun, Taipei, 11th) IRIE Medical Aesthetics Clinic is suspected of being involved in hidden camera voyeurism. Some members of the public reported that when they requested refunds from IRIE, the company claimed that because it was an installment payment, the remaining balance had to be paid off first before a full refund could be processed. The Financial Supervisory Commission (FSC) stated that for consumer disputes involving unfulfilled service contracts, acquiring institutions or issuing institutions will handle the matter based on protecting cardholders' rights. Consumers will not encounter situations where they must pay off the full amount before receiving a refund. The FSC will further investigate individual cases.
The Legislative Yuan's Finance Committee today reviewed the FSC's budget for fiscal year 115 and conducted inquiries.
DPP legislator Lee Kun-cheng explained that a recent systemic hidden camera incident allegedly involving IRIE has caused controversy, and many people encountered obstacles when demanding refunds. Some businesses claimed, "Because it is an installment payment, the full amount must be paid first before a lump-sum refund can be processed," pushing responsibility to "bank regulations." He demanded that the FSC clearly explain the principles of credit card refunds to the public to prevent businesses from continuing to use "complying with bank regulations" as an excuse to refuse refunds.
FSC Banking Bureau Director Tung Cheng-chang explained that the situation mentioned by the legislator should not occur. There is a consistent regulation for credit card installment payments. The FSC will follow up by understanding the individual cases from the acquiring banks and issuing banks.
Tung Cheng-chang further explained that for credit card installment payments, in consumer disputes involving unfulfilled service contracts, whether it is an acquiring institution or an issuing institution, they will handle the matter based on protecting the cardholder's rights. Consumers will not encounter situations where they need to pay off the full amount before receiving a refund. If needed, the Financial Consumer Mediation Center can also provide assistance. (Editor: Pan Yi-ching) 1150511
Choose to stand with the facts, every sponsorship of yours is a force to protect press freedom.
Download the Central News Agency "First-hand News" APP to stay updated with the latest news.
Unauthorized reproduction, broadcast, transmission, or utilization of the text, images, and videos on this website is prohibited.