Three Sub-Laws for Food Delivery Announced to Enhance Order Acceptance and Compensation Transparency
Taiwan's Ministry of Labor announced three draft sub-laws concerning the protection of food delivery workers' rights and the management of delivery platforms. These laws aim to strengthen complaint mechanisms, insurance, and transparency in order acceptance and compensation for delivery workers, and will take effect on July 21.
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- 📰 Published: May 8, 2026 at 16:44
- 🔍 Collected: May 8, 2026 at 17:02 (17 min after Published)
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Central News Agency
(Central News Agency, Taipei, May 8) The Ministry of Labor today announced three draft sub-laws for food delivery, which regulate the detailed and technical matters of legal enforcement regarding the protection of delivery workers' rights and the management of delivery platform operators. This includes strengthening delivery workers' complaint mechanisms, insurance regulations, and order acceptance transparency.
The Ministry of Labor stated that the "Act for the Protection of Rights of Delivery Workers and Management of Delivery Platforms" was passed by the Legislative Yuan on January 6 this year, and promulgated by the President on January 21 of the same month, and will officially come into effect on July 21.
The Ministry of Labor today announced the draft sub-laws for the "Enforcement Rules of the Act for the Protection of Rights of Delivery Workers and Management of Delivery Platforms," "Regulations on the Issuance of Economic Compensation for the Termination of Delivery Service Contracts for Delivery Workers," and "Matters to be Recorded and Not to be Recorded in Standardized Delivery Service Contracts."
Wang Hou-wei, Director of the Department of Labor Relations, Ministry of Labor, stated at a press conference that the three sub-laws respectively strengthen compensation protection, delivery worker suspension and complaint procedures, insurance, and information transparency. He emphasized that even in cases not attributable to the delivery worker, such as consumers being unreachable or canceling orders, platforms must still pay compensation based on the actual time invested, and it must not be lower than the statutory standard.
Wang Hou-wei further explained that delivery workers' suspensions must be announced in advance and comply with the principle of proportionality, and platforms must bear the burden of proof. Transparency in order acceptance and compensation has also been strengthened, requiring estimated compensation to separately disclose "basic compensation" and "bonuses," and clearly disclose the "floor" and "mileage" of pickup and delivery locations to improve the accuracy of delivery workers' order evaluation.
The Ministry of Labor stated that the "Enforcement Rules of the Act for the Protection of Rights of Delivery Workers and Management of Delivery Platforms" clearly regulate the calculation method of delivery service time, information to be disclosed in orders, and application procedures for occupational accident insurance premiums. Most importantly, it ensures that delivery workers' complaints can receive effective and timely responses, and requires respect for the judgment results of independent handling teams, while also taking into account consumer confidentiality.
The "Regulations on the Issuance of Economic Compensation for the Termination of Delivery Service Contracts for Delivery Workers" stipulate the payment standards, where delivery platform operators shall pay 1/2 of the average monthly compensation for every full year of service by delivery workers. For those with less than one year of service, it shall be calculated proportionally, with a maximum payment of 6 months of average compensation.
The "Matters to be Recorded and Not to be Recorded in Standardized Delivery Service Contracts" set out the principles to be followed for suspensions and contract terminations, and also clearly define matters that may not be stipulated, such as transferring the burden of consumer discounts or "compensation for cash change disputes" directly to delivery workers. In addition, delivery platform operators cannot prohibit delivery workers from engaging in delivery services on other platforms simultaneously.
The standardized contract also requires that if an order is not completed due to circumstances not attributable to the delivery worker, the basic compensation paid by the delivery platform operator to the delivery worker shall not be lower than 1.25 times the hourly minimum wage stipulated by the Minimum Wage Act, calculated proportionally based on the actual time spent providing delivery services for that order.
(Central News Agency, Taipei, May 8) The Ministry of Labor today announced three draft sub-laws for food delivery, which regulate the detailed and technical matters of legal enforcement regarding the protection of delivery workers' rights and the management of delivery platform operators. This includes strengthening delivery workers' complaint mechanisms, insurance regulations, and order acceptance transparency.
The Ministry of Labor stated that the "Act for the Protection of Rights of Delivery Workers and Management of Delivery Platforms" was passed by the Legislative Yuan on January 6 this year, and promulgated by the President on January 21 of the same month, and will officially come into effect on July 21.
The Ministry of Labor today announced the draft sub-laws for the "Enforcement Rules of the Act for the Protection of Rights of Delivery Workers and Management of Delivery Platforms," "Regulations on the Issuance of Economic Compensation for the Termination of Delivery Service Contracts for Delivery Workers," and "Matters to be Recorded and Not to be Recorded in Standardized Delivery Service Contracts."
Wang Hou-wei, Director of the Department of Labor Relations, Ministry of Labor, stated at a press conference that the three sub-laws respectively strengthen compensation protection, delivery worker suspension and complaint procedures, insurance, and information transparency. He emphasized that even in cases not attributable to the delivery worker, such as consumers being unreachable or canceling orders, platforms must still pay compensation based on the actual time invested, and it must not be lower than the statutory standard.
Wang Hou-wei further explained that delivery workers' suspensions must be announced in advance and comply with the principle of proportionality, and platforms must bear the burden of proof. Transparency in order acceptance and compensation has also been strengthened, requiring estimated compensation to separately disclose "basic compensation" and "bonuses," and clearly disclose the "floor" and "mileage" of pickup and delivery locations to improve the accuracy of delivery workers' order evaluation.
The Ministry of Labor stated that the "Enforcement Rules of the Act for the Protection of Rights of Delivery Workers and Management of Delivery Platforms" clearly regulate the calculation method of delivery service time, information to be disclosed in orders, and application procedures for occupational accident insurance premiums. Most importantly, it ensures that delivery workers' complaints can receive effective and timely responses, and requires respect for the judgment results of independent handling teams, while also taking into account consumer confidentiality.
The "Regulations on the Issuance of Economic Compensation for the Termination of Delivery Service Contracts for Delivery Workers" stipulate the payment standards, where delivery platform operators shall pay 1/2 of the average monthly compensation for every full year of service by delivery workers. For those with less than one year of service, it shall be calculated proportionally, with a maximum payment of 6 months of average compensation.
The "Matters to be Recorded and Not to be Recorded in Standardized Delivery Service Contracts" set out the principles to be followed for suspensions and contract terminations, and also clearly define matters that may not be stipulated, such as transferring the burden of consumer discounts or "compensation for cash change disputes" directly to delivery workers. In addition, delivery platform operators cannot prohibit delivery workers from engaging in delivery services on other platforms simultaneously.
The standardized contract also requires that if an order is not completed due to circumstances not attributable to the delivery worker, the basic compensation paid by the delivery platform operator to the delivery worker shall not be lower than 1.25 times the hourly minimum wage stipulated by the Minimum Wage Act, calculated proportionally based on the actual time spent providing delivery services for that order.