Airy Clinic Suspected of Hidden Pinhole Cameras, Consumer Protection Office: 251 Cumulative Complaints
Airy Clinic's New Taipei Banqiao branch is under suspicion for hidden pinhole cameras, leading to 251 cumulative complaints to the Executive Yuan's Consumer Protection Office. Consumers are advised to retain relevant receipts and contracts for future claims.
📋 Article Processing Timeline
- 📰 Published: May 7, 2026 at 21:28
- 🔍 Collected: May 7, 2026 at 21:32 (3 min after Published)
- 🤖 AI Analyzed: May 7, 2026 at 23:54 (2h 22m after Collected)
Central News Agency
(Central News Agency reporter Wang Shu-fen, Taipei, 7th) Airy Clinic's New Taipei Banqiao branch is embroiled in a controversy over suspected hidden pinhole cameras. The Executive Yuan's Consumer Protection Office reported that as of this evening, a cumulative total of 251 online complaints have been filed. Consumers are reminded to keep relevant receipts and contracts to facilitate future claims.
Liang Ming-chen, a consumer protection officer at the Executive Yuan, told the media that Airy Clinic has branches in seven counties and cities. These complaints will be handled by local consumer protection units, which will assist consumers. For the first complaint, a letter will be sent to the operator, requesting proper handling of consumers' demands for contract termination, refunds, and compensation for damages. If disputes persist, when consumers file a second complaint, the consumer protection unit will summon the operator to provide an explanation.
The Consumer Protection Office reminds consumers to be sure to keep relevant treatment receipts, formal contracts, and communication records, which can serve as evidence for future claims.
Regarding the amount of compensation, Liang Ming-chen said that according to the Consumer Protection Act, if a business operator violates regulations and causes damage to consumers or third parties, they should bear joint and several liability for compensation, but each person's situation is different.
In addition, the Consumers' Foundation also issued a press release regarding the Airy Clinic case, stating that the essence of medical aesthetics services is not merely technical operation, but also includes core contractual elements such as "safety, trust, and privacy protection." If the consumption environment provided by the clinic significantly undermines consumers' personality rights and privacy expectations, it may constitute a major defect in the contract. Consumers have the right to claim contract termination, cessation of subsequent treatments, and request a refund of unused fees.
The Consumers' Foundation stated that even if it has not yet been confirmed whether the images have been leaked, the infringement of consumers' personality rights may have already been established. This is because "the fear of being secretly filmed," "the uncertainty of whether one has been viewed," "the uncertainty of whether images have been saved," and "the uncertainty of whether images might be leaked in the future" themselves constitute mental distress and personality infringement. Especially since medical aesthetics procedures often involve extremely sensitive information such as consumers' nudity, private parts, physical defects, and appearance anxieties, the psychological pressure and sense of shame are incomparable to ordinary voyeurism cases. (Editor: Wu Su-jou) 1150507
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(Central News Agency reporter Wang Shu-fen, Taipei, 7th) Airy Clinic's New Taipei Banqiao branch is embroiled in a controversy over suspected hidden pinhole cameras. The Executive Yuan's Consumer Protection Office reported that as of this evening, a cumulative total of 251 online complaints have been filed. Consumers are reminded to keep relevant receipts and contracts to facilitate future claims.
Liang Ming-chen, a consumer protection officer at the Executive Yuan, told the media that Airy Clinic has branches in seven counties and cities. These complaints will be handled by local consumer protection units, which will assist consumers. For the first complaint, a letter will be sent to the operator, requesting proper handling of consumers' demands for contract termination, refunds, and compensation for damages. If disputes persist, when consumers file a second complaint, the consumer protection unit will summon the operator to provide an explanation.
The Consumer Protection Office reminds consumers to be sure to keep relevant treatment receipts, formal contracts, and communication records, which can serve as evidence for future claims.
Regarding the amount of compensation, Liang Ming-chen said that according to the Consumer Protection Act, if a business operator violates regulations and causes damage to consumers or third parties, they should bear joint and several liability for compensation, but each person's situation is different.
In addition, the Consumers' Foundation also issued a press release regarding the Airy Clinic case, stating that the essence of medical aesthetics services is not merely technical operation, but also includes core contractual elements such as "safety, trust, and privacy protection." If the consumption environment provided by the clinic significantly undermines consumers' personality rights and privacy expectations, it may constitute a major defect in the contract. Consumers have the right to claim contract termination, cessation of subsequent treatments, and request a refund of unused fees.
The Consumers' Foundation stated that even if it has not yet been confirmed whether the images have been leaked, the infringement of consumers' personality rights may have already been established. This is because "the fear of being secretly filmed," "the uncertainty of whether one has been viewed," "the uncertainty of whether images have been saved," and "the uncertainty of whether images might be leaked in the future" themselves constitute mental distress and personality infringement. Especially since medical aesthetics procedures often involve extremely sensitive information such as consumers' nudity, private parts, physical defects, and appearance anxieties, the psychological pressure and sense of shame are incomparable to ordinary voyeurism cases. (Editor: Wu Su-jou) 1150507
Choose to stand with facts, every sponsorship is a force to protect press freedom.
Download the Central News Agency "First-hand News" APP to stay updated with the latest news.
The text, images, and videos on this website may not be reproduced, publicly broadcast, publicly transmitted, or utilized without authorization.