Taipei City's 'Live Fresh Milk' System Anomaly on the 19th; Redemption Period Extended by 1 Week
Taipei City's 'Live Fresh Milk' system experienced a temporary outage on the evening of the 19th, preventing milk redemption. The Education Bureau has extended the redemption period for the week of April 13-19 to April 26 due to the system issue.
📋 Article Processing Timeline
- 📰 Published: April 20, 2026 at 18:44
- 🔍 Collected: April 20, 2026 at 19:01 (17 min after Published)
- 🤖 AI Analyzed: April 20, 2026 at 19:05 (3 min after Collected)
(Central News Agency, Reporter Yang Shu-min, Taipei, April 20) The Taipei City Education Bureau stated today that the "Live Fresh Milk Weekly - Live Fresh Milk" system experienced an anomaly on the evening of the 19th, causing a temporary inability to redeem milk. For those who did not redeem their milk during the week of April 13th to 19th, the redemption period for one bottle of milk for that week will be extended to 12:00 AM on April 26th.
The Education Bureau explained that on the evening of the 19th, some parents were unable to complete redemption when redeeming "Fresh Milk Weekly - Live Fresh Milk" at partner retail stores due to a system anomaly, which occurred between 8:40 PM and 9:20 PM.
The Education Bureau stated that the system resumed normal operation after the host was restarted by EasyCard Corporation at 9:30 PM that evening. They deeply apologize for the inconvenience caused by the system anomaly.
According to data provided by the Education Bureau, a total of 53 public complaints have been received so far. To protect the redemption rights of affected students' parents, those who did not redeem their milk during the week (April 13th to 19th) will have the redemption period for one bottle of milk extended from 4:00 AM on April 21st to 12:00 AM on April 26th. Parents can still use their original card to complete redemption and receive the milk at the original partner retail channel within the extended period.
The Education Bureau is clarifying the cause of the system anomaly and conducting a thorough review to prevent similar incidents from occurring, ensuring the continued maintenance of student redemption services and health rights. (Editor: Xiao Bowen) 1150420
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The Education Bureau explained that on the evening of the 19th, some parents were unable to complete redemption when redeeming "Fresh Milk Weekly - Live Fresh Milk" at partner retail stores due to a system anomaly, which occurred between 8:40 PM and 9:20 PM.
The Education Bureau stated that the system resumed normal operation after the host was restarted by EasyCard Corporation at 9:30 PM that evening. They deeply apologize for the inconvenience caused by the system anomaly.
According to data provided by the Education Bureau, a total of 53 public complaints have been received so far. To protect the redemption rights of affected students' parents, those who did not redeem their milk during the week (April 13th to 19th) will have the redemption period for one bottle of milk extended from 4:00 AM on April 21st to 12:00 AM on April 26th. Parents can still use their original card to complete redemption and receive the milk at the original partner retail channel within the extended period.
The Education Bureau is clarifying the cause of the system anomaly and conducting a thorough review to prevent similar incidents from occurring, ensuring the continued maintenance of student redemption services and health rights. (Editor: Xiao Bowen) 1150420
Stand with facts. Your sponsorship empowers the preservation of news freedom.
Download CNA's 'First News' APP for real-time updates.
Text, images, and videos on this website may not be reproduced, broadcast, transmitted, or utilized without authorization.
Keywords: