Xiang Xiang Xinyi Store Fire: Operator Offers Full Compensation for Re-visits
A fire broke out at the Xiang Xiang Xinyi restaurant on the 46th floor of Breeze Xinyi Department Store in Taipei's Xinyi District around noon on April 13, 2026. The Taipei City Fire Department quickly extinguished the blaze within 20 minutes. 312 people were evacuated, and 5 were hospitalized for smoke inhalation. Xiang Bin Group announced a compensation plan: customers who arrived but did not dine will receive a free meal on a future visit, while others affected by the incident will receive a NT$1000 dining voucher.
📋 Article Processing Timeline
- 📰 Published: April 13, 2026 at 21:32
- 🔍 Collected: April 13, 2026 at 22:01 (29 min after Published)
- 🤖 AI Analyzed: April 13, 2026 at 22:08 (7 min after Collected)
On April 13, 2026, a fire occurred at the Xiang Xiang Xinyi restaurant, located on the 46th floor of the Breeze Xinyi Department Store in Taipei's Xinyi District, around noon. The Taipei City Fire Department responded, and the fire was extinguished within 20 minutes. A total of 312 people (249 guests and 69 staff) were safely evacuated. Five individuals were transported to the hospital due to smoke inhalation or discomfort. The suspected cause of the fire was the burning of a kitchen exhaust pipe. Xiang Bin Group issued a statement in the evening, detailing their response and compensation measures. Customers who had arrived at the restaurant but were unable to dine were offered a complimentary meal for their original booking party on a future visit. Those who had arrived but chose to dine at other brands were given a NT$1000 dining voucher for Xiang Xiang. Customers whose afternoon and evening reservations were affected will also receive a NT$1000 dining voucher per person (including children) and assistance with arranging meals at other branches or brands. The group is also actively arranging a dedicated team to assist customers with upcoming reservations at the Xiang Xiang Xinyi store.