Kaohsiung Spring Roll Poisoning Case: City Government Consumer Protection Officer Assists Compensation Claims, Summons Businesses

Furthermore, the Kaohsiung City Department of Health today provided the latest explanation, stating that according to the most current information, a total of 173 consumers have reported seeking medical attention, with 13 having been detected with Salmonella. The City Government Consumer Service Center has so far handled 2 cases, involving a total of 7 consumers lodging complaints. The business owner, accompanied by family members and legal counsel, visited the City Government this morning to explain the situation, hoping to negotiate compensation on a case-by-case basis through a coordination mechanism. Yin Maoqian requested during the meeting that the business owner, when facing consumer demands, must show a sincere and apologetic attitude, and that the scope of compensation must cover medical expenses, reduced work income, and mental distress, serving as the basis for communication and reconciliation. Yin Maoqian stated after the meeting that the City Government will make assisting consumers in seeking compensation its top priority, demanding that the business owner demonstrate utmost sincerity and assume full compensation responsibility. They are also contacting reputable consumer protection groups to assess the possibility of filing a "class-action lawsuit" to fully safeguard citizens' consumer rights. The City Government stated that if the business owner does not show the expected sincerity during subsequent coordination, the City Government will assist consumers in pursuing a class-action lawsuit. The Consumer Protection Officer urges any citizens who have been harmed by this incident to promptly contact the City Government Consumer Service Center by calling the 1950 hotline to file a complaint. (Editor: Li Shuhua) 1150408