Taipei Water Department's AI Chatbot 'Shui-Niu' Plans Integration with Taiwan Water's 'Shui-Bao'
The Taipei Water Department continues to optimize its AI chatbot 'Shui-Niu,' which has reached over 130,000 users with a 98% response rate. To improve service, the department plans to integrate its system with the Taiwan Water Corporation's AI chatbot 'Shui-Bao.'
📋 Article Processing Timeline
- 📰 Published: May 29, 2026 at 17:13
- 🔍 Collected: May 31, 2026 at 23:59 (54h 46m after Published)
- 🤖 AI Analyzed: June 2, 2026 at 00:32 (24h 32m after Collected)
The Taipei Water Department (TWD) continues to optimize its AI chatbot "Shui-Niu," launched in 2019, which has accumulated over 130,000 users with an average response rate of 98%. The TWD plans to integrate its system with the Taiwan Water Corporation's (TWC) AI chatbot "Shui-Bao" in the near future.
The TWD stated today that to create a better customer service experience, it has been continuously optimizing the AI chatbot "Shui-Niu." Since its establishment, it has accumulated over 130,000 users with an average response rate of 98%, allowing citizens to avoid the need for phone calls or in-person visits for related services.
The TWD mentioned that in the past, when users encountered water usage problems, they had to visit the counter or call customer service, which was time-consuming and inefficient. To improve user service, they have continued to optimize "Shui-Niu," allowing users to consult through the smart customer service window on the official website to save time.
The TWD stated that "Shui-Niu" integrates various online application services such as self-reporting meter readings, water bill inquiries, and abnormal water usage detection. Users can complete applications and payments directly within the smart customer service system through interactive dialogue combined with online payment functions, without needing to call or visit the counter.
In addition, for common water leakage problems, such as sudden increases in water usage, shared meter issues, or internal line leaks, "Shui-Niu" has added situational interactive guidance processes to guide users step-by-step to clarify the source of the problem and ensure their wallets are not affected.
Separately, the Taiwan Water Corporation announced yesterday that its AI chatbot "Shui-Bao" reached 45,000 users in its first month of operation. Regarding the inability of some regional users to query TWD data, TWC Chairman Li Chia-jung stated that if there is significant demand from Taipei citizens, future cooperation is not ruled out.
The TWD stated in the press release today that it will cooperate with TWC's "Shui-Bao" customer service in the near future to improve user convenience and willingness to use through mutual integration.
The TWD stated today that to create a better customer service experience, it has been continuously optimizing the AI chatbot "Shui-Niu." Since its establishment, it has accumulated over 130,000 users with an average response rate of 98%, allowing citizens to avoid the need for phone calls or in-person visits for related services.
The TWD mentioned that in the past, when users encountered water usage problems, they had to visit the counter or call customer service, which was time-consuming and inefficient. To improve user service, they have continued to optimize "Shui-Niu," allowing users to consult through the smart customer service window on the official website to save time.
The TWD stated that "Shui-Niu" integrates various online application services such as self-reporting meter readings, water bill inquiries, and abnormal water usage detection. Users can complete applications and payments directly within the smart customer service system through interactive dialogue combined with online payment functions, without needing to call or visit the counter.
In addition, for common water leakage problems, such as sudden increases in water usage, shared meter issues, or internal line leaks, "Shui-Niu" has added situational interactive guidance processes to guide users step-by-step to clarify the source of the problem and ensure their wallets are not affected.
Separately, the Taiwan Water Corporation announced yesterday that its AI chatbot "Shui-Bao" reached 45,000 users in its first month of operation. Regarding the inability of some regional users to query TWD data, TWC Chairman Li Chia-jung stated that if there is significant demand from Taipei citizens, future cooperation is not ruled out.
The TWD stated in the press release today that it will cooperate with TWC's "Shui-Bao" customer service in the near future to improve user convenience and willingness to use through mutual integration.
FAQ
What is the name of the AI chatbot for the Taipei Water Department?
It is called 'Shui-Niu'.