THE SUNTORY UN!ON Adopts Task Execution Support SaaS 'Cmpl' to Reduce Psychological Burden

ThinQ Healthcare (Headquarters: Minato-ku, Tokyo; Representative Director: Shoji Watanabe) announced that its organizational task execution support SaaS, 'Cmpl,' has been adopted by THE SUNTORY UN!ON (Headquarters: Chuo-ku, Tokyo; Central Executive Chairman: Yuichiro Kose), a labor union consisting of members from Suntory Holdings and Suntory Beverage & Food.

## Background of Adoption

THE SUNTORY UN!ON consists of approximately 5,400 members and 33 branches nationwide, affiliated with Suntory Holdings and Suntory Beverage & Food. While the headquarters staff are full-time union employees, the chairs and secretaries of each branch work as 'non-full-time' members who also hold their own regular corporate jobs. This caused significant challenges in communication and task management between headquarters and branches. Cmpl was introduced to resolve these issues.

## Challenges Before Adoption

- Delays and missed responses were frequent among non-full-time branch heads due to reliance on manual Excel-based management and email requests.
- Headquarters staff felt a psychological burden in repeatedly sending reminders to branch heads, whom they understood were busy with their own primary jobs.
- Headquarters had to spend significant time manually compiling and resending requests to prevent missed responses, which caused excessive workloads.

## Reasons for Adoption

- The cost-benefit ratio was rigorously evaluated given that union dues are the source of funding.
- The system's extreme simplicity allowed both headquarters and non-full-time branch staff to operate it intuitively.
- A trial demonstrated that the system effectively ensures task awareness and reduces the management and psychological burden on headquarters.

## Effects After Adoption

- Business processes have continued smoothly even during high-volume periods such as spring wage negotiations.
- Routine task completion rates have improved by approximately sevenfold, drastically increasing organizational execution power.
- Following positive feedback from branch heads, usage has expanded to multiple business companies within the Suntory Group.

## About Cmpl

'Cmpl' is a SaaS that automates internal task requests and reminders. It covers everything from initial requests to automatic reminders and follow-ups using organizational dynamics, significantly reducing labor hours. Since the beta release six months ago, it has received over 400 inquiries and achieved cost reductions and improved response rates in many organizations.