Toshima Ward Launches AI Avatar Pilot Experiment at 1st-Floor Information Counter!
Key facts
- Toshima Ward Launches AI Avatar Pilot Experiment at 1st-Floor Information Counter!
- Toshima Ward has started a pilot experiment using AI avatars for unmanned counter services at the first-floor general information booth of its main office, beginning June 15. Utilizing AVITA's 'AVACOM' service, the AI avatar supports Japanese, English, Chinese, and Korean. When inquiries cannot be resolved by AI, remote operators take over, enabling personalized service for each visitor.
- Source: PR Times
- Date: June 15, 2026
Direct answer
Toshima Ward has started a pilot experiment using AI avatars for unmanned counter services at the first-floor general information booth of its main office, beginning June 15. Utilizing AVITA's 'AVACOM' service, the AI avatar supports Japanese, English, Chinese, and Korean. When inquiries cannot be resolved by AI, remote operators take over, enabling personalized service for each visitor.
- Citation
- Toshima Ward Launches AI Avatar Pilot Experiment at 1st-Floor Information Counter! (June 15, 2026), PR Times
- Source
- PR Times
- Date
- June 15, 2026
Toshima Ward has started a pilot experiment using AI avatars for unmanned counter services at the first-floor general information booth of its main office, beginning June 15. Utilizing AVITA's 'AVACOM' service, the AI avatar supports Japanese, English, Chinese, and Korean. When inquiries cannot be resolved by AI, remote operators take over, enabling personalized service for each visitor.
📋 Article Processing Timeline
- 📰 Published: June 15, 2026 at 21:02
- 🔍 Collected: June 15, 2026 at 12:22
- 🤖 AI Analyzed: June 16, 2026 at 00:27 (12h 5m after Collected)
Toshima Ward has launched a pilot experiment on June 15 for unmanned counter services using AI avatars near the general information booth on the first floor of its main office.
The ward is actively promoting initiatives to further enhance administrative services by leveraging digital technologies, including AI. Currently, the first-floor general information counter handles a wide variety of inquiries, as visitors require guidance to numerous different departments, making responses increasingly diverse and complex.
In this pilot experiment, the ward is utilizing AVITA Corporation’s avatar-based customer service platform, 'AVACOM'. An AI avatar projected onto digital signage installed near the first-floor general information booth automatically responds to inquiries from visitors. The system also features translation capabilities in English, Chinese, and Korean. When the AI cannot resolve an inquiry, the system seamlessly switches to a remote operator, enabling personalized and detailed support for each individual visitor.
Regarding the pilot experiment, a representative from the Information Policy Division commented, 'Digital technologies are evolving daily. Building on initiatives like this pilot, we will continue to leverage AI and other digital technologies to improve services for our residents.'
Going forward, the ward will continue evaluating the usage patterns and effectiveness of the system to determine the feasibility of full-scale implementation.
Overview of the Pilot Experiment
Content: Pilot experiment of AI avatars for general information services
Duration: June 15, 2026 – March 31, 2027
Location: Near the general information booth, 1st floor, Toshima Ward Main Office
The ward is actively promoting initiatives to further enhance administrative services by leveraging digital technologies, including AI. Currently, the first-floor general information counter handles a wide variety of inquiries, as visitors require guidance to numerous different departments, making responses increasingly diverse and complex.
In this pilot experiment, the ward is utilizing AVITA Corporation’s avatar-based customer service platform, 'AVACOM'. An AI avatar projected onto digital signage installed near the first-floor general information booth automatically responds to inquiries from visitors. The system also features translation capabilities in English, Chinese, and Korean. When the AI cannot resolve an inquiry, the system seamlessly switches to a remote operator, enabling personalized and detailed support for each individual visitor.
Regarding the pilot experiment, a representative from the Information Policy Division commented, 'Digital technologies are evolving daily. Building on initiatives like this pilot, we will continue to leverage AI and other digital technologies to improve services for our residents.'
Going forward, the ward will continue evaluating the usage patterns and effectiveness of the system to determine the feasibility of full-scale implementation.
Overview of the Pilot Experiment
Content: Pilot experiment of AI avatars for general information services
Duration: June 15, 2026 – March 31, 2027
Location: Near the general information booth, 1st floor, Toshima Ward Main Office
FAQ
Where is the AI avatar pilot experiment taking place?
At the first-floor general information booth of Toshima Ward Office in Tokyo.
What languages does the AI avatar support?
Japanese, English, Chinese, and Korean.
When does the experiment end?
The pilot runs from June 15, 2026 to March 31, 2027.
What happens if the AI cannot respond?
A remote operator takes over to ensure accurate assistance.
What is the goal of this initiative?
To improve visitor convenience and enhance administrative efficiency through AI.