Takatsuki City Introduces Video Call Inquiry Service via Sign Language Interpreter, First in Hokusetsu Region
高槻市は、高齢者世帯などを支援するため、職員が自宅まで訪問して無料で家庭ごみを収集する「高齢者等ごみ出し支援」の受け付けを2026年4月15日（水）から開始します。対象は要介護2以上、障がい者手帳1級・2級、妊産婦などで、45リットルのごみ袋に入る可燃ごみ、リサイクルごみ、不燃ごみを週1回収集します。
📋 Article Processing Timeline
- 📰 Published: March 28, 2026 at 16:56
- 🔍 Collected: March 28, 2026 at 21:59 (5h 2m after Published)
- 🤖 AI Analyzed: April 15, 2026 at 12:19 (422h 20m after Collected)
Takatsuki City will introduce "Shuwa Link" (Sign Language Link), a service that allows users to make inquiries to the city hall via video call with a sign language interpreter acting as an operator, starting from April 1, 2026 (Wednesday). This is the first such service in the Hokusetsu region, aimed at improving convenience for people who use sign language for communication.
"Shuwa Link" can be used from devices connected to the internet, such as smartphones or computers with cameras. When a service user clicks the "Shuwa Link" banner on the city's website, they will be connected via video call to a sign language interpreter who will act as an operator. The user will convey their inquiry in sign language, and the operator will translate it into voice and call the relevant department at the city hall. The city's response will also be relayed by the operator in sign language to the user, enabling real-time communication between both parties.
Previously, users of sign language who have difficulties with hearing or speaking often had to rely on email or fax for inquiries, making prompt communication difficult. With the introduction of this new service, smooth and accurate communication will be possible. Furthermore, by expanding the options for inquiries, an environment where people can consult more freely will be established.
【Shuwa Link Overview】
A service that allows inquiries to city departments via a sign language interpreter through a dedicated button on the city's website.
Service Start Date: April 1, 2026 (Wednesday)
How to Use: From a smartphone or computer with a camera connected to the internet, click the "Shuwa Link" banner on the city's website.
Call Charges: Free *Internet communication charges for smartphones and computers will be borne by the user.
Location of Link Button:
1. Takatsuki City Call Center
2. Disability Welfare Division
3. Welfare Center for Persons with Disabilities
Operating Hours:
1. Weekdays 8:00 AM - 7:00 PM; Saturdays, Sundays, Holidays, and Year-End/New Year holidays (closed days) 9:00 AM - 5:00 PM
2. Weekdays 8:45 AM - 5:15 PM
3. Weekdays 8:45 AM - 5:15 PM, Saturdays 9:00 AM - 12:00 PM (noon)