Circlace Hires Second AI Agent Employee "CDX-one" to Significantly Boost Company-wide Productivity

Circlace Inc. (Headquarters: Chuo-ku, Tokyo; Representative Director, Chairman, and President: Scott Sato; hereinafter "the Company"), which supports corporate growth through AI and data under the slogan "Beyond AI," is actively promoting the adoption of AI agent employees to demonstrate the automation of management as an AI-native company. The Company is pleased to announce the adoption of its second internal AI agent, "CDX-one," aimed at improving convenience and efficiency in employees' daily tasks.

"CDX-one" serves as a single point of contact for various internal systems, autonomously handling knowledge searches and application filing based on chat requests, thereby realizing significant efficiency gains. By taking over inquiry duties for specific departments, "CDX-one" also aims to reduce inquiry-related tasks for those departments to zero.

■ Background and Purpose
Previously, internal knowledge searches and various application tasks required opening multiple systems individually to perform searches and data entry, posing challenges in terms of effort and time costs. Furthermore, there was a dilemma where introducing individual systems for task-specific efficiency gains resulted in increased effort for employees, ultimately compromising convenience.

To resolve these issues, the Company developed "CDX-one," aiming to shift from "tasks where humans search and operate" to "tasks where AI searches and executes on behalf of humans." Employees can simply request any search or application through "CDX-one," the unified point of contact, which then autonomously executes the tasks using the optimal method.

This initiative is part of a proof-of-concept for the active role of "AI employees," aiming to improve internal productivity by having AI agents complement or replace human tasks, while also accumulating practical expertise in AI utilization.

■ Overview of "CDX-one"
"CDX-one" is an AI agent that links with various internal business systems 24 hours a day, 365 days a year via chat, providing optimal information and business processing based on user inquiries.
Users can complete knowledge searches and application processes simply by asking questions in natural language.

■ Main Features
1. Knowledge Search: Cross-sectional search of internal regulations and knowledge databases to present optimal information based on the inquiry.
2. Automated Application Filing: Proposes relevant application details based on the inquiry and supports the filing process.
3. Inquiry (Incident) Filing: Presents response workflows based on the inquiry content and supports the execution of necessary procedures.

■ Expected Benefits
This initiative is expected to reduce operations spanning multiple systems, shorten time spent on searching and application tasks, and simplify business processes, thereby contributing to improvements in employee operational efficiency and overall productivity.