Chanson Cosmetics Specialty Stores / CE Salons Secure Overall No. 1 in Oricon Customer Satisfaction® Survey for "Facial Esthetics" Ranking

## Chanson Cosmetics Specialty Stores / CE Salons Secure Overall No. 1 in Oricon Customer Satisfaction® Survey for "Facial Esthetics" Ranking

Highly rated for ease of use and treatment effectiveness, demonstrating high customer satisfaction.

Shanson Cosmetics Co., Ltd. (Headquarters: Shizuoka City, Shizuoka Prefecture; President & CEO: Takafumi Kawamura) is pleased to announce that Chanson Cosmetics Specialty Stores / CE Salons have secured the overall No. 1 position in the "2026 Oricon Customer Satisfaction® Survey Facial Esthetics" ranking, published by Oricon Co., Ltd.

This survey was conducted targeting 7,339 women nationwide who had used facial esthetics within the past four years, and the ranking was calculated based on various evaluation criteria for customer satisfaction.

## Commendation at the Oricon Customer Satisfaction® Award Ceremony

On March 12, 2026, the "Oricon Customer Satisfaction® Award" ceremony, hosted by Oricon ME Inc., was held, and Takafumi Kawamura, President & CEO of Shanson Cosmetics Co., Ltd., took the stage to receive the trophy.

### Comment from the President & CEO

"I am deeply grateful for receiving such a wonderful evaluation, the overall No. 1 position, in the 'Facial Esthetics' ranking. Founded in 1946, the year after the war, at a time when cosmetics were precious and not freely available, we started our business with the wish for a peaceful world where everyone could pursue beauty and health. This year marks our 81st anniversary. We have dedicated ourselves to building deep trust with our business partners and have strived to provide services based on the belief of 'turning a single encounter into a lifelong relationship.' Furthermore, we have consistently pursued manufacturing that prioritizes safety, stability, and originality over many years. Moving forward, we will never forget our origins and will continue to cherish the warmth of human touch, delivering value that enhances not only the skin but also the heart, enriching lives."

Takafumi Kawamura
President & CEO, Shanson Cosmetics Co., Ltd.

The background to this award includes counseling and treatments that cater to each individual customer, and salon operations rooted in the local community. Chanson Cosmetics' CE Salons have focused on providing meticulous care tailored to customers' skin conditions and concerns, while valuing communication with them.

It is believed that thorough counseling leading to personalized proposals based on skin condition, the high technical skills and hospitality of the staff, a relaxing salon environment, and a support system that makes continuous visits easy have all contributed to the trust of many customers and high satisfaction levels.

## About Chanson Cosmetics CE Salons

Chanson Cosmetics CE Salons support customers in bringing out their beauty by catering to each individual's skin condition and lifestyle. The salons emphasize thorough counseling tailored to skin conditions and continuously support daily beauty routines not only through facial esthetics but also through advice on home care and makeup.

Furthermore, in March 2026, the skin analysis system "Venus Report" was renewed. In addition to conventional skin analysis that multi-dimensionally analyzes skin conditions from multiple perspectives, such as texture analysis and stratum corneum analysis for water retention and barrier function, the renewed system now allows for clearer visualization of skin conditions through 155 pattern classifications in texture analysis and comprehensive evaluations via radar charts.

Moreover, the new Venus Report comprehensively analyzes skin conditions by taking into account age, season, and esthetic courses, allowing for a deeper understanding of changes in skin over time and their background, leading to personalized skincare and treatment recommendations for each individual.

Chanson Cosmetics will continue to stand by its customers, supporting their beauty from both skin and heart. We will strive for further improvements in technology and services, contributing to everyone's beauty and health through creating salons that satisfy more customers.


▽ Survey Overview

This facial esthetics ranking is based on the following survey by Oricon.

Survey Host: Oricon ME Inc.
Update Date: 2026/03/02
Sample Size: 7,339 people
Minimum Number of Respondents: 100 people or more
Survey Period: 2025/11/07～2025/11/25, 2024/10/23～2024/11/08, 2023/11/07～2023/11/20
Target: Gender: Female, Age: 18-84 years old (excluding high school students), Region: Nationwide
Conditions: Individuals who meet all of the following conditions:
- Have received facial treatment at an esthetic salon in Japan within the past 4 years.
- Are aware of the amount paid for the service.
However, individuals who only used trial services are excluded.
Number of Surveyed Companies (Services): 33
Definition: Esthetic salons that meet all of the following conditions:
- Use techniques or cosmetics/equipment to beautify human skin, shape the body, etc., or provide guidance/treatment.
- Perform treatments to cleanse or beautify human skin.
- Perform treatments around the face.
- Fall under either a or b:
- a) Operate in 4 or more of the 8 regional divisions: Hokkaido/Tohoku/Kanto/Koshinetsu-Hokuriku/Tokai/Kinki/Chugoku-Shikoku/Kyushu-Okinawa.
- b) Operate in 2 or more of the 3 major regions: Kanto/Tokai/Kinki.
However, the following cases are excluded from the ranking:
- Primarily provide services other than esthetics, such as anma massage shiatsu, acupuncture, moxibustion, relaxation, spa.
- For the past 3 years of store distribution and response data, if any of the following apply:
- ① 90% or more are concentrated outside the Kanto region.
- ② 90% or more are concentrated in the Kanto region, and the prefectures where stores exist are limited to 4 or fewer out of the 7 prefectures (Saitama, Chiba, Tokyo, Kanagawa, Aichi, Osaka, Hyogo).