Channel Talk, Used by 230,000 Global Businesses, Integrates with Cloud Commerce Platform EBISUMART
Key facts
- Channel Talk, Used by 230,000 Global Businesses, Integrates with Cloud Commerce Platform EBISUMART
- Channel Corporation has integrated its AI agent service "Channel Talk" with the e-commerce platform "EBISUMART." This partnership enables real-time synchronization of customer behavioral data, allowing for advanced customer service and marketing via the AI agent "ALF."
- Source: PR Times
- Date: June 12, 2026
Direct answer
Channel Corporation has integrated its AI agent service "Channel Talk" with the e-commerce platform "EBISUMART." This partnership enables real-time synchronization of customer behavioral data, allowing for advanced customer service and marketing via the AI agent "ALF."
- Citation
- Channel Talk, Used by 230,000 Global Businesses, Integrates with Cloud Commerce Platform EBISUMART (June 12, 2026), PR Times
- Source
- PR Times
- Date
- June 12, 2026
Channel Corporation has integrated its AI agent service "Channel Talk" with the e-commerce platform "EBISUMART." This partnership enables real-time synchronization of customer behavioral data, allowing for advanced customer service and marketing via the AI agent "ALF."
📋 Article Processing Timeline
- 📰 Published: June 12, 2026 at 10:00
- 🔍 Collected: June 12, 2026 at 10:28 (28 min after Published)
- 🤖 AI Analyzed: June 12, 2026 at 10:43 (15 min after Collected)
In May 2026, Channel Corporation, provider of the AI agent "Channel Talk" used by over 230,000 businesses globally, announced an integration with "EBISUMART," a cloud commerce platform provided by Interfactory Co., Ltd.
This integration allows e-commerce operators using EBISUMART to synchronize detailed customer behavioral event data, along with purchase history and member information, to Channel Talk in real-time. This enables more precise customer success and marketing tailored to the situation of each individual customer.
The integration allows e-commerce operators to move beyond simple customer support efficiency and achieve comprehensive improvements in customer experience, repeat rates, LTV (Lifetime Value), and revenue generation.
Key features include:
1. Threefold Increase in Behavioral Event Information: Operators can now capture detailed website behavioral data on Channel Talk, with the number of accessible items approximately tripling. This allows for precise understanding of customer interests, such as browsed product categories, additions to the cart, and specific purchase steps.
2. Event Data Integration with Task Features: New event data can be directly referenced within Channel Talk’s task management features. This enables automatic task assignment for customers performing specific actions, such as adding items to their cart, and guides them to optimal information or chatbots based on their behavior.
3. AI Agent "ALF" for Data-Driven Automated Responses: Based on synced data such as membership rank, points, cart status, and browsing history, the AI agent "ALF" automatically generates highly precise, context-aware responses to customer inquiries.
Moving forward, the two companies plan to strengthen their communication infrastructure by automating and enhancing customer service based on deeper insights derived from real-time data synchronization.
This integration allows e-commerce operators using EBISUMART to synchronize detailed customer behavioral event data, along with purchase history and member information, to Channel Talk in real-time. This enables more precise customer success and marketing tailored to the situation of each individual customer.
The integration allows e-commerce operators to move beyond simple customer support efficiency and achieve comprehensive improvements in customer experience, repeat rates, LTV (Lifetime Value), and revenue generation.
Key features include:
1. Threefold Increase in Behavioral Event Information: Operators can now capture detailed website behavioral data on Channel Talk, with the number of accessible items approximately tripling. This allows for precise understanding of customer interests, such as browsed product categories, additions to the cart, and specific purchase steps.
2. Event Data Integration with Task Features: New event data can be directly referenced within Channel Talk’s task management features. This enables automatic task assignment for customers performing specific actions, such as adding items to their cart, and guides them to optimal information or chatbots based on their behavior.
3. AI Agent "ALF" for Data-Driven Automated Responses: Based on synced data such as membership rank, points, cart status, and browsing history, the AI agent "ALF" automatically generates highly precise, context-aware responses to customer inquiries.
Moving forward, the two companies plan to strengthen their communication infrastructure by automating and enhancing customer service based on deeper insights derived from real-time data synchronization.
FAQ
What does Channel Talk integrate with to enable real-time data synchronization as of 2024?
Channel Talk integrates with the e-commerce platform EBISUMART for real-time customer behavioral data synchronization.
How many global businesses use Channel Talk as mentioned in the article?
230,000 global businesses currently use the Channel Talk AI agent service.
Which AI agent is used by Channel Corporation to enhance customer service on EBISUMART?
The AI agent ALF is used by Channel Corporation to deliver advanced customer service on EBISUMART.
What is the name of the e-commerce platform that partnered with Channel Corporation in 2024?
The e-commerce platform that partnered with Channel Corporation is called EBISUMART.
What functionality does the integration between Channel Talk and EBISUMART provide for businesses?
The integration enables real-time synchronization of customer behavioral data for improved marketing and service.