Channel Corporation and SB C&S Corporation Sign Distribution Agreement for "ChannelTalk"

Channel Corporation (Headquarters: Chiyoda-ku, Tokyo; CEO: Choi Jae-yong; hereinafter referred to as "Channel Corporation"), which provides the AI agent "ChannelTalk" for customer understanding, and SB C&S Corporation (Headquarters: Minato-ku, Tokyo; President & CEO: Kazuya Kusakawa; hereinafter referred to as "SB C&S"), which has been responsible for delivering new technologies quickly and in more user-friendly forms nationwide since SoftBank's inception, will commence a distribution agreement for "ChannelTalk," an AI agent for customer understanding provided by Channel Corporation.

Background and Details of the Agreement

In various industries such as EC, retail, and B2B SaaS, the sophistication and personalization of customer support are becoming urgent priorities. While consumer expectations continue to rise, companies have limited resources to allocate to inquiry handling, leading to an unprecedented demand for solutions that can simultaneously achieve "efficiency" and "improvement of customer experience."

In response to these challenges, the automation and sophistication of customer communication centered on AI are no longer just a trend but are becoming essential infrastructure for companies to survive and grow. ChannelTalk has directly addressed this demand by providing a communication platform based on customer understanding.

This distributor agreement with SB C&S, which delivers new technologies to more companies quickly, will enable us to accelerate the further dissemination and expansion of ChannelTalk. Through this agreement, we will leverage the combined strengths of both companies in sales and support systems to accelerate reach to more domestic companies and establish a new standard for AI-driven customer support in the Japanese market.

About ChannelTalk

"ChannelTalk" is an AI agent for customer understanding equipped with essential communication functions such as AI chat, AI phone, and CRM features for customer understanding. It is utilized in a wide range of fields including EC (retail), B2B SaaS, and government, with over 220,000 global implementations. With offices in Japan, South Korea, and the United States, we are expanding our business globally with the aim of becoming No. 1 in B2B SaaS in the Asian market.

HP: https://channel.io/ja

【Features of ChannelTalk】

① Advanced Automated Responses with Generative AI Agent "ALF"

The generative AI agent "ALF," which understands natural language, accurately grasps the intent of inquiries and automatically generates optimal responses in conjunction with customer information. It not only handles simple FAQ responses but also enables smooth handover to human agents.

② Chat, Phone, CRM, and MA Completed on One Platform

Consolidates tasks scattered across multiple tools, from inquiry handling to CRM and marketing distribution, into a single platform. Eliminates inter-tool integration costs and allows for unified utilization of customer information.

③ Manage All Customer Touchpoints on a Single Screen

Manages inquiries across channels such as email, LINE Official Account, and Instagram DM on a single screen. Resolves issues of missed responses and fragmented information.

④ Marketing Utilization Based on Customer Data

Segments customers based on acquired data, enabling precise approaches at optimal timing. Contributes to creating sales opportunities such as upselling and cross-selling.

⑤ Multilingual Support Backed by Global Achievements

Supports multiple languages including Japanese, English, and Korean. It can also be used as a communication infrastructure for companies considering global expansion.

⑥ Ease of Implementation

Short-term setup is possible with no-code configuration. Even small and medium-sized enterprises with limited IT resources can start using it immediately.

Comments

Choi Jae-yong, Representative Director and CEO, Channel Corporation

I am deeply honored to have concluded this distributor agreement with SB C&S. As AI rapidly penetrates customer support operations, ChannelTalk has continuously evolved as a platform for "deeply understanding customers and nurturing customer relationships." By combining SB C&S's extensive domestic sales network with the power of our product, I am confident that we can provide more Japanese companies with an opportunity to transition to customer-centric management.

Katsumi Moriya, Executive Officer (General Manager, Cloud Service Promotion Division, ICT Business Unit), SB C&S Corporation

I am very pleased to have concluded this distributor agreement with Channel Corporation. In an era where the practical application of AI significantly impacts corporate competitiveness, the sophistication of customer communication is at the forefront of management challenges. SB C&S will leverage its expertise and network in "Cloud Service Concierge" to contribute to improving Japanese companies' CX and promoting AI utilization through ChannelTalk.

SB C&S Corporation Company Profile

SB C&S Corporation inherits the IT distribution business, the origin of the SoftBank Group, while also rapidly capturing changes in the market environment and creating new business models. For corporate clients, it provides products and solutions utilizing advanced technologies, including cloud and AI, through its large-scale domestic sales network. For consumers, it expands its product lineup from software and mobile accessories to IoT products and services, leveraging its unique planning and development capabilities. For details, please visit our website.

HP: https://cas.softbank.jp/

Channel Corporation Company Profile

Company Name: Channel Corporation

Location: 2-3-2 Kojimachi, Chiyoda-ku, Tokyo

Hanzomon PREX North 13F

Representative Director & CEO: Choi Jae-yong

Established: January 10, 2014

Business Description: Development and provision of "ChannelTalk," an AI customer communication tool integrating AI chat, AI phone, and CRM. URL: https://channel.io/ja

SoftBank and the SoftBank name and logo are registered trademarks or trademarks of SoftBank Group Corp. in Japan and other countries. Other company names and product/service names mentioned in this announcement are trademarks or registered trademarks of their respective companies.